Ahmed Mohamed
Sales
Cairo
Summary
Detail-oriented computer science graduate with over 4 years of experience in customer service and sales. Skilled at effectively communicating complex technical concepts and utilizing customer-focused problem-solving skills to streamline project workflows.
Overview
9
9
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
Sales Representative
Panasonic Manufacturing UK Ltd
09.2022 - Current
- Oversee D2C sales, consistently achieving and exceeding monthly revenue targets
- Implement data-driven approaches to prospecting, employing CRM tools to analyze customer journeys
- Support marketing by providing critical feedback on consumer trends, fueling product updates
- Train and mentor junior colleagues on negotiation techniques and product knowledge
Travel Advisor
Expedia Group
06.2019 - 07.2020
- Assisted clients in choosing suitable vacation packages by assessing their needs and preferences.
- Responded promptly to client calls and emails requesting new travel arrangements or changes to existing itineraries to provide optimal customer service.
- Booked transportation using booking engines and Sabre GDS, made hotel reservations and collected payments to optimize trip planning.
Fixed Care Agent
Vodafone Ireland
05.2018 - 04.2019
- Evaluated functionality and performance of software and hardware recommending improvements and solutions
- Also, troubleshoot Fibre Issues to achieve the desired service for customers
Technical Support Specialist
UX Centers
05.2017 - 01.2018
- Assisted customers in North Carolina that had Internet problems, and made sure the service is received as expected
Billing Agent
VODAFONE UK LIMITED
06.2016 - 02.2017
- Resolved invoicing issues within required time frames and posted on accounts receivable reports
Education
Bachelor of Science - Computer Science
Ain Shams University
Egypt 01.2015 - 01.2022
Skills
- Customer Service
- Communication
- Sales
Timeline
Sales Representative
Panasonic Manufacturing UK Ltd
09.2022 - Current
Travel Advisor
Expedia Group
06.2019 - 07.2020
Fixed Care Agent
Vodafone Ireland
05.2018 - 04.2019
Technical Support Specialist
UX Centers
05.2017 - 01.2018
Billing Agent
VODAFONE UK LIMITED
06.2016 - 02.2017
Bachelor of Science - Computer Science
Ain Shams University
01.2015 - 01.2022
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