Ahmed Mohamed Ahmed Riad
Cairo,Heliopolis
Summary
Dynamic Senior Chargeback Analyst at Network International with a proven track record in investigating and resolving high-stakes transactions, enhancing fraud prevention. Skilled in Microsoft Office and effective communication, I excel in generating critical reports and collaborating with teams to safeguard revenue and improve client satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Senior Chargeback Analyst
Network International
08.2023 - Current
- Investigate and resolve disputed transactions to prevent revenue loss, and eliminate fraud chances for our merchants.
- Handling MasterCard and Visa urgent cases, cases that are exposed to financial loss.
- Responsible for the merchant's debiting in (NI – Network International).
- Responsible for the merchants’ debiting in (SB – Standard Bank, and ADCB – Abu Dhabi Commercial Bank).
- In charge of generating reports for MasterCard’s failed uploads or failed references.
Operations Office – Back-End
Emirates ENBD
04.2022 - 08.2023
- KYC: Responsible for opening, closing, and updating clients’ accounts and all the asked derivatives.
- Identity clearance and customer status investigation
- Settling customers accounts
Education
Bachelor of Business Administration - Accounting
Misr International University (MIU)
Ismalia Desert Road01.2022
High School Diploma -
Nermine Ismail American School (NIAS)
New Cairo01.2017
Skills
- Microsoft Office
- Word
- PowerPoint
- Excel
- Attention to detail
- Effective communication
- Problem solving
- Team collaboration
Personal Information
Date of Birth: 01/15/1999
Military service: Exempted
Summer Job Experience
Commercial International Bank (CIB), Financial Inclusion Training Program
Certification
- Mastercard (Dispute Resolution) (14-17), October 2024
- Project Management Professional - PMP (July 30th, 2024, - September 29th, 2024)
Languages
Arabic
First Language
English
Advanced (C1)
C1
French
Beginner (A1)
A1
Timeline
Senior Chargeback Analyst
Network International
08.2023 - Current
Operations Office – Back-End
Emirates ENBD
04.2022 - 08.2023
Bachelor of Business Administration - Accounting
Misr International University (MIU)
High School Diploma -
Nermine Ismail American School (NIAS)
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