Ahmed Mohamed Alkhatib
Technical Support Engineer
Cairo
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
6
6
years of professional experience
3
3
Certifications
3
3
Languages
Work History
Cybersecurity Intern
Cyber Force LLC
10.2023 - Current
- Participated in penetration testing exercises to assess the effectiveness of current security measures and recommend improvements.
- Evaluated new cybersecurity tools and technologies, ensuring that the organization remained up-to-date on industry best practices.
- Analyzed system logs for suspicious activity, identifying potential threats before they caused damage.
- Continuously monitored emerging cyber threats and trends in order to proactively update defenses against potential attacks.
- Expedited detection of network intrusions, through customization and tuning of SIEM tools.
Technical Support Engineer
Orange Business Services
04.2019 - Current
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Mentored junior members of the team on best practices in issue resolution techniques.
- Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
- Maintained clear communication channels with clients throughout the troubleshooting process, ensuring transparency and trust.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Developed comprehensive troubleshooting guides for internal use, improving team knowledge and performance.
Education
Bachelor of Science - Electronics And Communication Engineering
Arab Academy For Science And Technology
Cairo, Egypt 04.2001 -
Skills
Network Security
Phishing Awareness
Network protocols
Security Information and Event Management
Teamwork and Collaboration
Written Communication
Problem-Solving
Active Listening
Incident Response
Certification
CompTIA S+
Timeline
ITIL v4
07-2024
Cybersecurity Intern
Cyber Force LLC
10.2023 - Current
CompTIA S+
10-2022
CCNA
03-2021
Technical Support Engineer
Orange Business Services
04.2019 - Current
Bachelor of Science - Electronics And Communication Engineering
Arab Academy For Science And Technology
04.2001 -
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