Ahmed Mohamed Aly

Sales Operations & Fulfillment Senior Specialist.
▪ Contracts & Docs validation to create the suitable SR based on customer request.
▪ Receive Sales complaints and Follow up on all Sales related request with the concerned teams.
▪ Handle all sales orders through oracle initiated by sales and related to the customer requests,
and allay with courier team.
▪ Preparing the required reports to management
Team leader tasks:
▪ Managing workflow.
▪ Training new hires.
▪ Creating and managing team schedules and vacation.
▪ Reporting to management.
▪ Evaluating performance and providing feedback.
▪ Identifying and applying career advancement opportunities.
▪ Helping to resolve employee issues and dispute
▪
Enterprise handset installment
▪ Manage the requested quantities for handset instalment devices from corporate account
mangers side, between marketing team, supply chain team & warehouse team.
▪ Ensure that all activities (Sales, Merchandising, Customer Service, Shop Management, and
Warehouse Fulfilment) are performed accurately, to a high standard and in a timely manner
while maximizing sales and profit.
▪ Support the corporate account managers in achieving their objectives & the growth of their
assigned targets accordingly.
▪ Manage the delivery of the requested handsets to the customers,
▪ Confirm that the devices are allocated to the customer’s line so the monthly instalment to be
added.
▪ Provide resolution to operational problems while adhering to corporate competencies.
▪ Preparing analyses and dashboard for handsets every month.

▪ Maintaining a positive, empathetic, and professional attitude toward customers at all times.
▪ Responding promptly to customer inquiries.
▪ Communicating with customers through various channels.
▪ Acknowledging and resolving customer complaints.
▪ Knowing our products inside and out so that you can answer questions.
▪ Processing orders, forms, applications, and requests.
▪ Keeping records of customer interactions, transactions, comments, and complaints.
▪ Communicating and coordinating with colleagues as necessary.
▪ Providing feedback on the efficiency of the customer service process.
▪ Managing a team of junior customer service representatives.
▪ Ensure customer satisfaction and provide professional customer support

Responsible for office administration, purchasing, trainees’ reception and admin, labs
preparation, facility management, training material preparation, and handling reception
activities