Summary
Overview
Work History
Education
Skills
Accomplishments
References
Training
Languages
Personal Information
Languages
Timeline
Generic

Ahmed Mohamed Arafa

Cairo

Summary

Results-driven Area Operations Manager with expertise in food safety and operational efficiency. Proven track record in KPI monitoring and team training, driving customer satisfaction and compliance with HACCP standards.

Overview

31
31
years of professional experience

Work History

Area Operations Manager

Pizza Hut
01.2023 - 03.2025
  • Directed daily operations for multiple outlets in the Western Area.
  • Monitored and improved KPIs, ensuring achievement of sales and profitability targets.
  • Implemented coaching programs, monthly routines, and crisis management strategies.
  • Coordinated food safety audits and compliance with HACCP and corporate standards.

RGM / Multi-Unit Manager

Pizza Hut
01.2010 - 01.2023
  • Supervised 12+ outlets, consistently achieving top regional sales performance.
  • Led One Click Project (2020), improving customer service efficiency.
  • Introduced and trained teams on ALOHA POS and CrunchTime systems (2022).
  • Ensured consistent excellence in food safety standards (Best Results 2019-2021).
  • System Implementation (ALOHA/CrunchTime)

Multi-Unit Manager

Popeyes
01.2008 - 01.2010
  • Oversaw F&B operations, guest satisfaction, and quality standards.
  • Trained teams on customer service and international food safety requirements.
  • Increased revenue through upselling strategies and event catering services.

Outlet Manager

Hyatt Regency Hotel
01.2001 - 01.2008
  • Supervised shift operations, cash handling, and staff scheduling.
  • Supported restaurant openings, staff training, and KPI monitoring.

TM, SSV, ARM

Pizza Hut & KFC
01.1995 - 01.2001
  • Managed operations across several branches, ensuring operational consistency.
  • Enhanced staff productivity through structured coaching and training.
  • Maintained profitability and customer satisfaction through process improvements.

Waiter

Mena House Oberoi Hotel
01.1994 - 01.1995
  • Delivered high-quality service in a 5-star hospitality environment.
  • Developed customer service and communication skills.

Education

Bachelor's Degree - Architectural Technology

Architectural Technical Institute
06-1989

Skills

  • MS Office Suite (Word, Excel, PowerPoint, Outlook)
  • ALOHA POS System
  • BI & BO Systems
  • Business Analysis & KPI Reporting
  • Microsoft Project & Web Design
  • Oracle ERP
  • Food Safety & HACCP Standards
  • Ordering & Inventory Control Systems
  • Customer Focus & Service Excellence
  • Communication & Negotiation
  • Conflict Resolution & Crisis Handling
  • Data-Driven Decision Making
  • Adaptability & Flexibility
  • Strategic Leadership & Team Coaching
  • KPI monitoring
  • Crisis management

Accomplishments

  • Soft Opening of 16 restaurants in 1 year (2024).
  • Best Sales Achievements (2020, 2021, 2022).
  • Implemented CrunchTime system - Bahrain (2022).
  • Implemented ALOHA POS system - Bahrain (2022).
  • Best EBTIDA (2021 & 2022).
  • Best Food Safety Results (2019, 2020, 2021).
  • Directed 'One Click Project' - Bahrain (2020).
  • Led Pizza Hut operations in Western Area - KSA.

References

  • Ahmed Sabri, Field Training Manager, Pizza Hut Americana, KSA, +966 55 093 5736
  • Ramy Mahmoud, Director of Operation, Subway & Chili's, UAE & Bahrain, +973 3505 5625

Training

  • Business Discussion
  • How to Win Together Program
  • P&L Awareness
  • Crisis Management
  • One-to-One & Group Training
  • Safety & Security Systems
  • Ordering Systems
  • Business Management
  • Recruiting & Assessment
  • HACCP

Languages

  • Arabic, Native
  • English, B2

Personal Information

  • Relocation: Open to relocate
  • Date of Birth: 10/28/71

Languages

Arabic
First Language
English
Upper Intermediate (B2)
B2

Timeline

Area Operations Manager

Pizza Hut
01.2023 - 03.2025

RGM / Multi-Unit Manager

Pizza Hut
01.2010 - 01.2023

Multi-Unit Manager

Popeyes
01.2008 - 01.2010

Outlet Manager

Hyatt Regency Hotel
01.2001 - 01.2008

TM, SSV, ARM

Pizza Hut & KFC
01.1995 - 01.2001

Waiter

Mena House Oberoi Hotel
01.1994 - 01.1995

Bachelor's Degree - Architectural Technology

Architectural Technical Institute

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Ahmed Mohamed Arafa