Summary
Overview
Work History
Education
Certification
Languages
Work Availability
Accomplishments
Work Preference
Timeline
Militaryservice
Summary Of Experience
Personal Information
Expertise areas
Personal Information
Militaryservice
Generic
Ahmed EL Khouly

Ahmed EL Khouly

EL Rehab City - New Cairo

Summary

Transformational C-level executive with 30 years of multinational experience revitalizing underperforming businesses and driving significant revenue and profit growth, ensuring sound corporate governance and compliance while optimizing tax strategies and maximizing asset utilization to maintain healthy financial statements. Proven ability to lead strategic initiatives, manage complex stakeholder relationships, and build high-performing teams across key functions including sales, marketing, distribution, and after-sales, with a proven record of strategic success within the retail sector.

Overview

29
29
years of professional experience
1
1
Certificate

Work History

Chairman and CEO of Union Stores

Union Group
01.2020 - Current
  • Malta Country lead of UG Investment limited
  • CEO and Managing Director of Union Stores and Care
  • Chairperson of the CSR Committee (Qeyada– Group CSR arm company)
  • Union Group Executive Committee Member
  • Union Group Investment Committee Member
  • IPO Steering Committee Member
  • Determine and review company goals & Policies
  • Review and evaluate present and future opportunities, threats and risks in the external environment, current and future strengths, weaknesses and risks related to the company
  • Determine strategic options, select those to be pursued, and decide the means to implement and support them
  • Determine the business strategies and plans that underpin the corporate strategy
  • Ensure that the company's organizational structure and capability are appropriate for implementing the chosen strategies
  • Delegate authority to management, and monitor and evaluate the implementation of policies, strategies, and business plans
  • Determine monitoring criteria to be used by the board
  • Ensure that internal controls are effective
  • Selection of Top Executives
  • Sanctioning of finances to various projects, reserves, distribution of profit to shareholders and repayment of loans and advances etc
  • Review the financial performance of the company from time to time (Quarterly/when needed) and reformulate the financial policies according to the performance

Board of trustees Chairperson

Qeyada Foundation
07.2019 - Current
  • Company Overview: Group CSR Arm
  • Provided strategic oversight of the company's performance, ensuring alignment with business plans and evaluating the effectiveness of management and strategies
  • Championed corporate governance best practices, ensuring legal and ethical compliance, maintaining high ethical standards, and aligning remuneration structures with company values and risk appetite
  • Led the development and implementation of CSR strategies, considering social, ethical, and environmental impacts and monitoring compliance with sustainability policies
  • Ensured compliance with Egyptian Securities Exchange (ASX) rules and regulations, overseeing disclosure and communication with the market and shareholders, and monitoring internal governance and resource allocation
  • Group CSR Arm

CEO and Managing Director of Union Stores and Care

Union Group
01.2018 - 12.2019
  • Develop Business strategies and plans ensuring their alignment with short-term and long-term objectives
  • Set a clear guidance and Directions on capital management, the issue or allotment of equity, borrowings, and other financing proposals, guarantees of non-group liabilities, and restructures
  • Set a clear guidance and Directions on proposed acquisitions, divestments, and significant capital expenditure
  • Lead and motivate subordinates to advance employee engagement and develop a high performing managerial team
  • Oversee all operations and business activities to ensure they produce the desired results and are consistent with the overall strategy and mission
  • Responsible for investing decisions to advance the business and increase profits
  • Enforce adherence to legal guidelines and in-house policies to maintain the company’s legality and business ethics
  • Review financial and non-financial reports to devise solutions or improvements
  • Build trust relations with key partners and stakeholders and act as a point of contact for important shareholders
  • Analyze problematic situations and occurrences and provide solutions to ensure company survival and growth
  • Maintain a deep knowledge of the markets and industry of the company

Consultant for Devices and Care Business

Orange Egypt
01.2018 - 03.2018
  • Provided comprehensive consulting and handover services for the Devices and Care Business, ensuring a seamless transition of leadership and operational continuity.
  • Developed and implemented a structured knowledge transfer program, encompassing strategic plans, operational procedures, financial reports, supplier relationships, and key stakeholder introductions.
  • Provided expert guidance on ongoing project implementation, ensuring timely delivery of outputs and adherence to established timelines and quality standards.
  • Facilitated effective communication and collaboration between internal teams and external partners to maintain business momentum and achieve strategic objectives.

Head of Devices and Care

Orange Egypt
10.2013 - 12.2017
  • Led the development and execution of the company's device strategy, aligning it with corporate strategic direction and market positioning
  • Drove significant revenue growth in the device portfolio, increasing monthly revenue from under 100K EGP to 45M EGP
  • Spearheaded the transition to a device-focused retail store concept, achieving market leadership with 60% smartphone share in direct channels and 45% across all channels by Q2 2015, reaching 100% smartphone penetration by Q3 2016 and 70% 4G penetration by Q2 2017
  • Successfully implemented a new iPhone pricing strategy, resulting in a 40% year-over-year volume increase, and maintaining 30% market share for two consecutive years despite challenging economic conditions
  • Expanded the device portfolio to include data products, tablets, and accessories, increasing the accessories attachment rate from under 30% to 120%
  • Played a key role in the 3G and 4G launches, positioning the company as the first operator to launch data products and aggressive 4G smartphone offerings
  • Led the 'Tech Theme' for the Mobinil to Orange rebranding initiative, contributing to leading NPS scores for three consecutive months
  • Developed and implemented data analysis and reporting automation processes, resulting in 25%-time savings for the team
  • Industrialized the device portfolio selection and go-to-market processes, optimizing marketing spend and increasing supplier funding from 2% to 5% of overall purchases

Delta Group
04.2006 - 08.2008
  • Led the transformation of the service organization from a cost center to a profit-generating business unit, achieving 2.2 million EGP in monthly revenue and a 10% operating margin within two years
  • Directed operations across six service centers and 25 collection points, focusing on customer satisfaction, repair quality, and capacity growth through staff development and motivation
  • Expanded the service portfolio by securing key partnerships with Huawei and LG, complementing existing agreements with Sony Ericsson and Motorola
  • Implemented rigorous service quality standards and processes, resulting in consistent achievement of supplier KPIs and successful completion of all audits with minimal to no remarks
  • Expanded the company's regional influence by securing the regional technical support contract for Sony Ericsson across North Africa and the Levant

Technical Support Manager (Delta Service Centers)

Delta Group
12.2004 - 04.2006
  • Company Overview:

Sony Ericsson, Motorola, LG, Sharp & BenQ-Siemens Mobile Phones Distributor and Authorized Service provider

Carrier– Egypt (Miraco)
04.1997 - 04.2006
  • Progressed through Business Development roles from Junior Engineer to Head of Department within four years, consistently exceeding performance expectations and earning three 'Best Dealer Business Development Engineer' awards
  • Significantly expanded dealer portfolio to represent over 40% of Carrier's household business, driving 300% growth within the managed portfolio
  • Successfully launched and managed the White Westinghouse (WW) product line, increasing brand awareness to 8% and doubling sales year-over-year while simultaneously managing existing Carrier accounts
  • Implemented effective collection strategies achieving near 100% payment collection and established a controlled price protection process benefiting both the company and distributors
  • Led the department to achieve the ACE Gold Medal, recognized by the Managing Director

Regional Technical Support Manager (Levant and North Africa)

Start Global Partner Group
01.2002 - 12.2004
  • Company Overview: Sony Ericsson Global Partner
  • Sony Ericsson Global Partner

After Sales Engineer

Delta Group
03.1997 - 08.1999
  • Company Overview: Ericsson Mobile Phones
  • Ericsson Mobile Phones

Technical Support Engineer

Al-Ahram Advertising Agency - Video Service Studio
12.1996 - 04.1997

Maintenance & Sales engineer

Chaparral Communications
09.1995 - 03.1997

Education

MBA - Marketing

Maastricht School of Management, MsM
10.2009

B.Sc. - Electronics & Communications Engineering

Ain Shams University - Faculty of Engineering
05.1995

Certification

  • Leadership Academy- Great Leaders, Great Teams, Great Results
  • Leadership Academy- Manager of Managers
  • Leadership Academy- leadership 360
  • Business Case Development 2011
  • Art of Project Management 2010
  • Leaders at Change 2010
  • Conflict Management 2009
  • Foundation of leadership 2009
  • Moving up to Management 2009
  • BenQ-Siemens Warranty Management (El Ain – UAE) 2006
  • LG Warranty Management (Cairo – Egypt) 2006
  • Achieving Competitive Excellence (Cairo – Egypt) 2005
  • Motorola Warranty Management (Casablanca - Morocco) 2004
  • Carrier Code of Ethics (Cairo – Egypt) 2003
  • UTC Performance Feedback Tool (Cairo – Egypt) 2003
  • Effective Management Skills 2002
  • Finance for non-Financial Managers 2002
  • SonyEricsson Warranty Management (Lund – Sweden) 2002
  • How to select, develop and control your sales force 2001
  • Marketing analysis and competitor assessment 2000
  • Strategic marketing planning 2000
  • Effective Communications Skills 1998
  • The effect of GAAT on the economic performance of the Egyptian market 1998
  • Salesmanship 1997

Languages

Arabic
First Language
English
Proficient (C2)
C2

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments

Financial & Operational Turnaround:

  • Led a complete financial turnaround, achieving profitability from net loss through robust controls, upskilled leadership, and a culture of fiscal responsibility, mastering cash flow (eliminating lines of credit) and ensuring budget adherence, timely reporting, and tax compliance.
  • Drove operational excellence via lean operations, cost optimization (within 80% of industry norms), streamlined processes, and a robust compliance framework.
  • Spearheaded organizational restructuring and job evaluation, resulting in right-sized teams, succession plans, aligned job families, and performance-based compensation enhancing employee engagement.

Sales Growth & Business Transformation:

  • Led two business transformations, achieving breakeven from total loss within six months and subsequently tripling top-line revenue and increasing bottom-line profit tenfold within nine months.
  • Initiated and developed a successful franchise retail business, securing key partnerships with leading brands including LG (online & offline), Beko (offline & telesales), Midea & Toshiba, Bosch & Haier (home appliances), Huawei (offline & online), and securing future contracts for Oppo brand shops.
  • Reduced expenses by 50% while increasing efficiency, expanding business reach across retail, care, online (owned and marketplace), telesales, and B2B channels.
  • Optimized retail/care network footprint based on unit profitability and market reach, achieving top-5 ranking for Huawei product sales with 5x growth in 12 months.

Work Preference

Work Type

Full Time

Work Location

On-SiteRemote

Important To Me

Work-life balanceStock Options / Equity / Profit SharingCompany Culture

Timeline

Chairman and CEO of Union Stores

Union Group
01.2020 - Current

Board of trustees Chairperson

Qeyada Foundation
07.2019 - Current

CEO and Managing Director of Union Stores and Care

Union Group
01.2018 - 12.2019

Consultant for Devices and Care Business

Orange Egypt
01.2018 - 03.2018

Head of Devices and Care

Orange Egypt
10.2013 - 12.2017

Delta Group
04.2006 - 08.2008

Technical Support Manager (Delta Service Centers)

Delta Group
12.2004 - 04.2006

Regional Technical Support Manager (Levant and North Africa)

Start Global Partner Group
01.2002 - 12.2004

Carrier– Egypt (Miraco)
04.1997 - 04.2006

After Sales Engineer

Delta Group
03.1997 - 08.1999

Technical Support Engineer

Al-Ahram Advertising Agency - Video Service Studio
12.1996 - 04.1997

Maintenance & Sales engineer

Chaparral Communications
09.1995 - 03.1997

MBA - Marketing

Maastricht School of Management, MsM

B.Sc. - Electronics & Communications Engineering

Ain Shams University - Faculty of Engineering

Militaryservice

Completed (03/97)

Summary Of Experience

Transformational C-level executive with 30 years of multinational experience revitalizing underperforming businesses and driving significant revenue and profit growth, ensuring sound corporate governance and compliance while optimizing tax strategies and maximizing asset utilization to maintain healthy financial statements. Proven ability to lead strategic initiatives, manage complex stakeholder relationships, and build high-performing teams across key functions including sales, marketing, distribution, and after-sales, with a proven record of strategic success within the retail sector.

Personal Information

  • Place of Birth: Cairo
  • Date of Birth: 01/10/73
  • Nationality: Egyptian
  • Marital Status: Married
  • Religion: Islam

Expertise areas

Leadership & Strategy:

  • Strategic Planning & Execution
  • Transformative Leadership
  • Visionary Leadership/Strategic Innovation
  • Business Strategy & Execution
  • Market Development & Growth Strategy

Financial Acumen:

  • Financial Performance Management and Turnaround Expertise
  • Financial Planning & Analysis (FP&A)
  • Resource Management & Budgeting
  • Commercial Contract Negotiation

Operational Excellence:

  • Operational Strategy & Execution
  • Operational Performance Analysis
  • Portfolio Management

Stakeholder Management & Communication:

  • Stakeholder Relationship Management
  • Executive Communication
  • Board Collaboration
  • Cross-Cultural Leadership/Global Business Acumen

Governance & Compliance:

  • Corporate Governance
  • Regulatory Compliance
  • Risk Management
  • Internal Controls

Others:

  • Retail Expertise (with experience in Distribution and Marketing)
  • Crisis Management
  • Strategic Problem Solving

Personal Information

  • Place of Birth: Cairo
  • Date of Birth: 01/10/73
  • Nationality: Egyptian
  • Marital Status: Married
  • Religion: Islam

Militaryservice

Completed (03/97)

Ahmed EL Khouly