Ahmed Mohamed Mamdouh Elbeltagy
Branch Manager
Cairo
Summary
Personal Summary
Overview
22
22
years of professional experience
1
1
Certification
Work History
Branch Manager
KFH- Egypt Formerly (AUBE)
11.2017 - Current
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Complied with regulatory guidelines and requirements.
- Implemented risk management strategies to minimize potential losses while maintaining a healthy balance between risk and return on investments.
Assistant Branch Manager
KFH- Egypt Formerly (AUBE)
09.2016 - 11.2017
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Trained and mentored new employees, fostering a positive work environment that led to higher retention rates.
- Assisted in achieving branch sales goals by identifying potential cross-selling opportunities and promoting bank products and services.
Operations Manager
Commercial International Bank (CIB)
01.2015 - 09.2016
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
Business Banking Relationship Manager
Commercial International Bank (CIB)
09.2012 - 09.2014
Head of Back Office
Commercial International Bank (CIB)
04.2010 - 09.2012
Back-office officer
Commercial International Bank (CIB)
08.2009 - 04.2010
Teller
Commercial International Bank (CIB)
04.2004 - 04.2007
Education
Bachelor OF Faculty Commercial - undefined
Mansoura University
06.2003
Skills
Reporting
Presentation
Effective communication
Negotiation
Multicultural environment skills
Self-motivated
Ability to work under stress
Team player
Coaching skills
Self-confidence
Dynamic thinking
Creative thinking
Ability to cope with peak workloads
Ability to adapt to changing work conditions
Fast learner
Hard worker
Teamwork
Problem-solving
Business acumen
Knowledge of legal and SOP
Certification
Institute of Internal Auditors (IIA), Completed two parts of three parts of the certified of internal audit (CIA)
Roles And Responsibilities
- Present an independent and objective assurance and consulting activity designed to add value and improve the organization's operations.
- Help an organization accomplish its objective by bringing a systematic, disciplined approach to evaluate and improve the effectiveness of governance, risk management, and control processes.
Personal Information
- Date of Birth: 26/10/1981
- Gender: Male
- Nationality: Egyptian
- Marital Status: Married
Training
- Forgery & Falsification Program (Ministry of Interior)
- FATCA (EBI)
- Anti-money laundering (EBI)
- Sales Management (Quest)
- Superior Quality Service (West Gate)
- Customer Service Excellent (Quest)
- Teaming Up for Excellent (Quest)
- Negotiation Skills (Quest)
- Problem solving skills (Quest)
- Trade Finance course (CIB)
- Selling skills & sales techniques (Quest)
- Finance (MIS) & FX (Options, Forward Deals, Treasury B.) & investment relation (CIB)
- Communication skills & business etiquette (West Gate)
- Problem solving (Quest)
Timeline
Branch Manager
KFH- Egypt Formerly (AUBE)
11.2017 - Current
Assistant Branch Manager
KFH- Egypt Formerly (AUBE)
09.2016 - 11.2017
Operations Manager
Commercial International Bank (CIB)
01.2015 - 09.2016
Business Banking Relationship Manager
Commercial International Bank (CIB)
09.2012 - 09.2014
Head of Back Office
Commercial International Bank (CIB)
04.2010 - 09.2012
Back-office officer
Commercial International Bank (CIB)
08.2009 - 04.2010
Teller
Commercial International Bank (CIB)
04.2004 - 04.2007
Bachelor OF Faculty Commercial - undefined
Mansoura University