Ahmed Mohamed Mohamed Awaad
Customer Service Agent
Cairo
Summary
Experienced Call Center Agent with 4 years of success in sales and customer service. Efficiently addresses inquiries and provides solutions. Skilled in mentoring new team members and guiding them through company protocols.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Call Center Agent
National Bank of Egypt
12.2021 - Current
- Provided support for escalated calls, acting as a liaison between the customer and upper management when necessary.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Reduced average handle time with thorough product knowledge and quick problem-solving capabilities.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Customer Service Agent
Teleperformance
07.2021 - 12.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
Customer Service Agent
Orange Egypt
Cairo, Cairo Governorate
09.2019 - 06.2021
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Addressed customer account discrepancies and concerns.
Accountant Intern
The Arab Contractors
07.2017 - 09.2017
- Assisted senior accountants with audit preparations, gathering necessary documentation and responding to inquiries.
Education
Bachelor of Commerce - Accounting
Cairo University
Egypt 09.2015 - 07.2019
Skills
- Customer assistance skills
- Banking operations knowledge
- Collaborative teamwork
- Effective communication
- Problem-solving skills
- Customer education
- Technical support
Timeline
Call Center Agent
National Bank of Egypt
12.2021 - Current
Customer Service Agent
Teleperformance
07.2021 - 12.2021
Customer Service Agent
Orange Egypt
09.2019 - 06.2021
Accountant Intern
The Arab Contractors
07.2017 - 09.2017
Bachelor of Commerce - Accounting
Cairo University
09.2015 - 07.2019
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