Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ahmed Mohamed Mohamed Awaad

Customer Service Agent
Cairo

Summary

Experienced Call Center Agent with 4 years of success in sales and customer service. Efficiently addresses inquiries and provides solutions. Skilled in mentoring new team members and guiding them through company protocols.

Overview

8
8
years of professional experience
4
4
years of post-secondary education
2
2
Languages

Work History

Call Center Agent

National Bank of Egypt
12.2021 - Current
  • Provided support for escalated calls, acting as a liaison between the customer and upper management when necessary.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Reduced average handle time with thorough product knowledge and quick problem-solving capabilities.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Customer Service Agent

Teleperformance
07.2021 - 12.2021
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
  • Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.

Customer Service Agent

Orange Egypt
Cairo, Cairo Governorate
09.2019 - 06.2021
  • Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
  • Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
  • Utilized strong problem-solving skills to quickly identify and address customer issues.
  • Addressed customer account discrepancies and concerns.

Accountant Intern

The Arab Contractors
07.2017 - 09.2017
  • Assisted senior accountants with audit preparations, gathering necessary documentation and responding to inquiries.

Education

Bachelor of Commerce - Accounting

Cairo University
Egypt
09.2015 - 07.2019

Skills

  • Customer assistance skills

  • Banking operations knowledge

  • Collaborative teamwork

  • Effective communication

  • Problem-solving skills

  • Customer education

  • Technical support

Timeline

Call Center Agent

National Bank of Egypt
12.2021 - Current

Customer Service Agent

Teleperformance
07.2021 - 12.2021

Customer Service Agent

Orange Egypt
09.2019 - 06.2021

Accountant Intern

The Arab Contractors
07.2017 - 09.2017

Bachelor of Commerce - Accounting

Cairo University
09.2015 - 07.2019
Ahmed Mohamed Mohamed AwaadCustomer Service Agent