Experienced Call Center Agent with 4 years of success in sales and customer service. Efficiently addresses inquiries and provides solutions. Skilled in mentoring new team members and guiding them through company protocols.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Call Center Agent
National Bank of Egypt
12.2021 - Current
Provided support for escalated calls, acting as a liaison between the customer and upper management when necessary.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Reduced average handle time with thorough product knowledge and quick problem-solving capabilities.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Customer Service Agent
Teleperformance
07.2021 - 12.2021
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
Customer Service Agent
Orange Egypt
Cairo, Cairo Governorate
09.2019 - 06.2021
Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
Utilized strong problem-solving skills to quickly identify and address customer issues.
Addressed customer account discrepancies and concerns.
Accountant Intern
The Arab Contractors
07.2017 - 09.2017
Assisted senior accountants with audit preparations, gathering necessary documentation and responding to inquiries.
Senior Relationship Manager – Retail Banking at National Bank of Egypt Airport BranchSenior Relationship Manager – Retail Banking at National Bank of Egypt Airport Branch