Ahmed Mohamed Saaid

Multi brand warranty Engineer for Chinese brands (Chery,Changan and Haval)

1- tracking warranty pending repair orders and collect the data for each case.

2- give the warranty situation.

3- prepare and arrange any hard copies for every case for the warranty replaced part.

4- invoicing the job order then claim it.

5- complete any task required to avoid any delay.

1- Inspection for Cars and Warranty Claims Submission

2- DISS Reports Management

3- Writing T.R

4- Management of KPI's Reports

5- Managing warranty business and the agreements with customers (Warranty, parts, technical support, technical training and customer complaints)

6- Determine defected parts according to work shop then get warranty situation(approval, rejection and goodwill included) , follow the parts availability till the part replaced & the customer complain rectified then send warranty claim to get the job order cost

7- Resubmits all rejected claims promptly or receives authorization to write them off.

8- Follow up with the factory and distributors regarding unpaid claims.

Improving the warranty process to be more reliable and efficient during work progress.

Egypt power factory for buses and trucks (Navistar dealer)

1- International (an american brand) and Navistar trucks and buses maintenance and diagnose.

2- Egypt Power buses troubleshooter.

3- Re-powering any commercial vehicle with MWM deisel engines and EATON FULLER gearboxes.

4- Diesel engines, gearboxes and diesel fuel pumps overhauling.

5- VACTOR 2100 equipments repairing.

6- Workshop engineer for the company at its workshops in military forces.

7- Weichai Engines meintenance.

1- Open the job orders for each vehicle in workshop and follow till the customer receives his vehicle.

2- Uber inspection.

3- Used cars inspection for buying and selling.

4- Express services.