Ahmed Mohamed Saber Mohamed
Head Of Enterprise Applications Management
Al Haram,GZ
Summary
Dynamic professional with over 10 years of experience as Head of E-Payment Solutions, adept at managing complex operations and driving team success. Proven track record in delivering exceptional customer service while optimizing processes to enhance operational efficiency. Eager to leverage expertise in a challenging role that fosters growth and innovation within a forward-thinking organization. Committed to contributing valuable insights and strategic solutions to achieve organizational objectives.
Overview
25
25
years of professional experience
1
1
Language
Work History
Head Of Enterprise Applications Management
Housing and Development Bank
06.2024 - Current
- Led the strategic planning and implementation of enterprise application solutions, enhancing operational efficiency across departments.
- Directed cross-functional teams in the optimization of application processes, resulting in improved service delivery and user satisfaction.
- Managed vendor relationships and negotiated contracts, ensuring alignment of enterprise application capabilities with organizational objectives.
- Leading the Enterprise Applications Management function within the Information Technology Division, overseeing multiple critical departments responsible for the Bank’s core and digital operations:
- a- Core Banking Applications Support (Temenos T24): Oversee day-to-day incident management, COB (Close of Business) operations, and issue resolution in coordination with Temenos support. Manage system upgrades, change releases, UAT activities, and production deployments to ensure stability and compliance with business and regulatory requirements.
- b- Digital and Automation Department: Manage the Internet and Mobile Banking platforms, ensuring alignment with CBE regulations, business needs, and digital transformation initiatives. Supervise enhancements, integrations, and ongoing vendor engagements.
- c- IBM BPM Administration & Workflow Systems: Oversee the IBM Business Process Management (BPM) platform supporting core bank workflows including Account Opening, Loan Origination System (LOS), and internal automation processes.
- d- Electronic Payment Operations: Lead the operation of the IST switch driving over 500 ATMs, managing XCS CMS for debit and prepaid cards, and ensuring uninterrupted service across the bank’s e-payment ecosystem.
- e- Payment Automation & Governance Applications Support: Supervise the operation and upgrades of key enterprise applications including SWIFT, ACH, Bank Website, HR System, ITSM, SAS, SAP, and the HDB Housing Reservation Portal.
- Play a pivotal role in driving operational efficiency, automation, and integration across enterprise applications to support HDB’s strategic objectives and digital transformation roadmap.
- Collaborated with IT teams to streamline application workflows, which improved system performance and minimized downtime.
- Self-motivated, with a strong sense of personal responsibility.
- Led the implementation of enterprise applications, enhancing system integration and improving operational efficiency across departments.
Head of E-payment Solutions
Qatar National Bank - QNB
06.2019 - 06.2024
- Managed QNB in-house platform for in-house POS and credit card from outsourcing companies, Team member migration of POS terminals from first data company ( FD ) to in-house system driven by base24-EPS (ACI) company
- Set up merchant acquiring system for POS clearing and settlement with all international schemes and local national schemes
- Team member migration of credit cards from outsource company NI to inhouse system , and key person on certification process with Visa , MasterCard and Mezza for national switch .
- Developed an ISO interface to connect old switch CR2 with new switch Base24-eps to handle the onus cards transactions .
- Headed ATM Switch & E-Payment support in specialized information technology environment, with expertise in all stages of card business and ATM business including hardware, software applications, services .
- Oversaw development, management, and optimization of electronic payment systems and services within the bank, ensuring efficiency, security, and reliability of processes including online transactions, digital wallets, payment schemes, tokenization, and other payment solutions
- Spearheaded development and implementation of innovative strategies to drive revenue growth and market expansion for switch and electronic payment services
- Led cross-functional team in identifying and resolving technical issues to ensure seamless operation of switch and electronic payment systems
- Cultivated relationships with key stakeholders and partners to negotiate advantageous contracts and secure new business opportunities
- Directed successful launch of new switch and electronic payment products, overseeing all aspects from concept to market integration.
- Spearheaded the implementation of electronic payment systems, enhancing transaction efficiency and improving customer satisfaction across platforms.
- Developed and optimized support strategies for payment processing, leading to reduced response times and increased operational reliability.
- Collaborated with cross-functional teams to identify technical issues in payment solutions, facilitating timely resolutions and minimizing service disruptions.
- Established training programs for support staff, enhancing their capabilities in troubleshooting electronic payment systems and boosting team performance.
Head of ATM applications and third-party support
Qatar National Bank Alahli QNB
06.2014 - 06.2019
- Monitor and evaluate the functionality of existing ATMs.
- Administer the ATM switch, software, and related devices.
- Ensure proper ATM functionality through repairs and maintenance.
- Collaborate with vendors and assess customer needs.
- Perform cost-benefit and risk analysis, and negotiate pricing.
- Provide operational support and assist the ATM Manager.
- Supervise department staff, coordinate coverage, and generate revenue from ATM products and services.
- Participate in planning for new ATM Switch enhancements.
- Review task schedules and follow up on daily staff activities.
- Determine technical requirements for new devices and applications.
- Receive and review output logs for daily operations.
- Set meetings to discuss the department's situation and plans.
- Apply mandates to comply with international networks (Visa, Mastercard) and assist in executing VISA.
- Control and handle key generations within the system.
- Prepare test environments for testing purposes.
- Monitor ATM status and currency usage.
- Assist in the proposal and installation process.
- Led the development and implementation of ATM applications, enhancing transaction efficiency and customer satisfaction across multiple channels.
- Streamlined third-party support processes, resulting in reduced resolution times and improved service quality for stakeholders.
- Spearheaded cross-functional initiatives to integrate new technologies, driving significant advancements in operational performance and user experience.
- Mentored and guided a diverse team of professionals, fostering a culture of continuous improvement and knowledge sharing across departments.
Switch and ATM support senior executive
National Société Générale Bank
06.2007 - 06.2014
- Manage and maintain switch and ATM systems
- Ensure system availability and reliability
- Provide technical guidance and support to junior staff
- Collaborate with cross-functional teams to deliver projects
- Prepare the required software of ATMs
- Mange the ATM applications servers
MIBank’s Operation Team Supervisor
Misr International Bank Mibank
04.2004 - 06.2007
- Management and administration of all information system operation requirements of the bank.
- In charge of designing, testing, and implementing the banking system related projects:
- Monitor system performance and memory and disk spaces and recommend necessary action to take.
- Output quality assurance
- Tracking the operation of newly developed or modified application and provides feedback as required.
- Safeguard the data base files libraries in operation and backup version for bank uses and reports used in decision making
- Troubleshooting and application first level help desk.
- Provide & mange users authority to accesses the as/400 machine
Web Designer
Bridgemont company
06.2000 - 06.2004
- Responsible for:
- A: 1- designing, upgrading and updating web Sites.
- Http://www.alqanat.com (Online)
- Http://www.focuservices.com (Online)
- Http://www.alwatanalarabi.com (Online)
- Http://www.amwal-mag.com (Online)
- Http://www.lailatalqadr.com (Offline)
- Http://www.alqanat.com/worldcup.html(Offline)
- Http://www.elreef-elorobi.com (Offline)
- Http://www.forfreeco.com (Offline)
- A: 2- Help Desktop.
- A: 3- Trouble Shooting and Hard Ware maintenance
Education
Bachelor of Science - Computer & Information System Section
Sadat Academy For Management Sciences
Cairo, Egypt 04.2001 -
Skills
Leadership
References
References available on request.
Interests
Self Study, Reading & Traveling
Accomplishments
- Successful migration process for acquiring system POS from First Data company to inhouse
- Successful Migration of credit cards from NI to our inhouse system
- Successful migration of ATMs from old switch to Base24-eps inhouse switch
- Build new ISO interface to link old and new switch for onus transactions
COURSES
- Sep 2020 - Oct 2020 Base24-eps ACI company
- Aug 2019 - Aug 2019 Visa mandates technical workshops Visa International
- Oct 2022 - Oct 2022 TSYS issuer Academy Prime
Additional Information
Date of birth:
05-11-1978
Gender:
Male
Nationality:
Egyptian
Marital status:
Married
Timeline
Head Of Enterprise Applications Management
Housing and Development Bank
06.2024 - Current
Head of E-payment Solutions
Qatar National Bank - QNB
06.2019 - 06.2024
Head of ATM applications and third-party support
Qatar National Bank Alahli QNB
06.2014 - 06.2019
Switch and ATM support senior executive
National Société Générale Bank
06.2007 - 06.2014
MIBank’s Operation Team Supervisor
Misr International Bank Mibank
04.2004 - 06.2007
Bachelor of Science - Computer & Information System Section
Sadat Academy For Management Sciences
04.2001 -
Web Designer
Bridgemont company
06.2000 - 06.2004