Ahmed Mohamed Wahba Ibrahim

Administered O365 license and user migration processes to enhance user access.

• Managed Intune Company Portal for streamlined device compliance.
• Configured and managed network infrastructure, ensuring optimal performance.
• Oversaw Sophos firewall management to safeguard organizational data.
• Established identity and access management mechanisms in alignment with policies.
• Monitored network health and traffic flows to identify potential issues.
• Executed hardware deployments, upgrades, and technical support functions.
• Led IT infrastructure management across on-site and cloud resources.

Prepared daily and monthly reports for assigned projects.

• Monitored team performance and reported on key metrics.
• Checked assigned tasks with team, scheduling based on priority.
• Delegated tasks and established deadlines to ensure timely completion.
• Coached and motivated team to exceed operational expectations.
• Oversaw day-to-day operations, encouraging creativity and risk-taking.
• Fostered an inspiring team environment with open communication.
• Developed action plans for new project data center mobilization.

• Generated daily and monthly reports for assigned projects to track progress and outcomes.
• Monitored team performance against key metrics to identify areas for improvement.
• Coached and motivated team to consistently exceed operational expectations.
• Oversaw daily operations, promoting creativity and encouraging risk-taking initiatives.
• Delegated tasks effectively while establishing clear deadlines for timely completion.
• Cultivated an inspiring environment through open communication and collaborative practices.
• Checked team tasks regularly and prioritized scheduling to optimize workflow.
• Developed action plans for new datacenter mobilization projects, ensuring successful execution.

• Configured and installed firewall devices, applying policies based on business needs.
• Set up infrastructure servers including Domain Controller, Active Directory, DHCP, DNS, and file server.
• Implemented Symantec Endpoint Manager and deployed client packages remotely.
• Established CCTV systems to enhance security monitoring.
• Managed network servers and technology tools, setting up accounts and workstations efficiently.
• Monitored system performance and maintained compliance with operational requirements.
• Troubleshot issues and outages to ensure minimal downtime.
• Developed internal wiki containing technical documentation, manuals, and IT policies.

• Managed Azure subscriptions and administered Microsoft Azure cloud environment, ensuring optimal configuration and performance monitoring.
• Ensured infrastructure components met performance and capacity standards through regular evaluations.
• Monitored system performance, troubleshooting issues to maintain system efficiency.
• Supported LANs, WANs, and network segments, ensuring secure and reliable connectivity.
• Designed and deployed networks, including routing protocols and address assignments.
• Maintained security of networks and systems by analyzing and isolating vulnerabilities.
• Administered servers, desktop computers, and network facilities, implementing security updates and patches.
• Managed hosting accounts including GoDaddy Account and cPanel efficiently.

• Monitored backup jobs, achieving high completion success rates.
• Managed projects and time effectively to meet organizational goals.
• Established processes to maintain stable network environments.
• Trained staff on IT-related equipment for enhanced operational efficiency.
• Assisted IT director with project work to expand technology infrastructure.
• Supported troubleshooting, installation, and implementation of systems.
• Ensured data integrity for fixed asset inventories through systematic checks.
• Evaluated hardware and software technologies, providing proactive recommendations to improve business operations.

• Diagnosed hardware and software issues, replacing defective components as necessary.
• Executed data backups and disaster recovery operations to ensure data integrity.
• Maintained and administered computer networks, including hardware, software, and configurations.
• Planned and implemented network security measures to safeguard data and systems.
• Monitored performance of computer systems using master consoles to optimize network access.
• Conducted routine network startup and shutdown procedures while maintaining control records.

• Installed and configured LANs, WANs, and Internet systems for optimal performance.
• Maintained network and workstation hardware and software to ensure reliability.
• Monitored network availability, performing maintenance to support user access.
• Supervised other network support technicians to enhance team efficiency.
• Coordinated and implemented security measures to protect network resources.
• Managed performance tuning and capacity planning activities to improve network functionality.
• Executed routine backups and file archival for effective disaster recovery.
• Ensured continuous network monitoring to proactively address potential issues.