ARABIC
Ahmed Mostafa
Pharmacy Manager
Haram
Summary
Accomplished Branch Manager with a proven track record at Sehhat Ahl Mar Pharmacies, excelling in customer service and sales development. Enhanced branch revenue by implementing innovative strategies and fostering client loyalty. Skilled in coaching and mentoring, driving team performance and achieving operational excellence. Expert in decision-making and employee development, ensuring continuous growth and success.
Overview
15
15
years of professional experience
Work History
Branch Manager
Sehhat Ahl Mar Pharmacies
09.2022 - Current
- Resolved customer complaints to maintain high level of satisfaction.
- Set clear performance goals for the sales team, providing regular feedback on progress toward targets while offering support where needed.
- Increased branch sales by implementing innovative sales strategies and fostering a customer-centric environment.
- Managed branch sales, customer service, finances and recordkeeping.
- Established strong relationships with key clients through attentive service and expert product knowledge, solidifying their loyalty and trust.
- Worked directly with customers and associates to handle internal and external complaints and objections.
- Coached and mentored sales team members to enhance individual performance, ultimately contributing to the overall success of the branch.
- Increased branch revenue by [Percentage]% through [Process].
Branch Manager
City Pharmacy
01.2022 - 07.2022
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
Branch Manager
Royal Pharmacies
06.2019 - 01.2022
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
Branch Manager
Roshdy Pharmacies
10.2017 - 02.2019
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Consulted customers to boost product sales and services.
Shift Leader
Roshdy Pharmacies
07.2017 - 10.2017
- Trained new employees and delegated daily tasks and responsibilities.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enforced company policies and regulations with employees.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Owner
El-Mostafa Pharmacy
03.2013 - 07.2017
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
Pharmacist
Roshdy Pharmacies
08.2011 - 03.2013
- Educated patients about possible drug interactions and gave special administration instructions.
- Collaborated with pharmacy team members to develop and implement strategies for continuous improvement in quality of care.
- Managed high volume of prescriptions daily while maintaining excellent customer service and attention to detail.
- Conducted regular audits of the pharmacy''s controlled substances inventory, ensuring accurate record-keeping and preventing diversion or theft.
- Developed strong relationships with healthcare providers to optimize patient care and medication adherence.
- Improved patient outcomes by providing comprehensive medication therapy management and counseling.
Education
Bachelor of Science - Pharmaceutical Sciences
Faculty of Pharmacy - O6U
6th Of October City, Egypt 04.2001 -
Skills
Customer service
Branch operations management
Sales development
Coaching and mentoring
Employee development
Performance reviews
Staff management
Decision-making
Operational reports
Software
ENGLISH
Timeline
Branch Manager
Sehhat Ahl Mar Pharmacies
09.2022 - Current
Branch Manager
City Pharmacy
01.2022 - 07.2022
Branch Manager
Royal Pharmacies
06.2019 - 01.2022
Branch Manager
Roshdy Pharmacies
10.2017 - 02.2019
Shift Leader
Roshdy Pharmacies
07.2017 - 10.2017
Owner
El-Mostafa Pharmacy
03.2013 - 07.2017
Pharmacist
Roshdy Pharmacies
08.2011 - 03.2013
Bachelor of Science - Pharmaceutical Sciences
Faculty of Pharmacy - O6U
04.2001 -