Ahmed Moussa

IT Management and Leadership:

• Ensure and maintain IT quality assurance across MENAT and South Africa.

• Acquire and maintain ISO 27001:2022 Certificate.

• Deliver IT services, built new offices and warehouses, and managed IT teams across the MENAT region.

• Ensure compliance with IT security and data privacy policies.

• Maintain knowledge of IT advancements and provided technical quality assurance/control support globally.• Review/Approve project plans, performed cost analysis, and resolved complex technical problems.

• Recruit, trained, and supervised IT staff, developed processes and technology roadmaps.

• Create project plans, procured IT resources, and implemented cybersecurity measures.

• Manage budgets, updated plans, kept teams on-task, and coordinated with vendors.

Technical Expertise:

• Quality assurance comply and design controls for IT systems.

• Manage IT locations and maintained secure corporate infrastructure.

• Design, operate, and maintain IT systems compliant with regulation and IS standards.

• Assess system needs, improve design processes, and align systems with business goals.

Communication and Collaboration:

• Assign and review work of IT staff, developed training programs for users.

• Collaborate with other departments on technology implementations.

• Communication goals, policies, and procedures to IT staff.

• Work with cross-functional teams to achieve goals and met with stakeholders.

Additional Skills:

• Maintain open communication with team members and stakeholders.

• Assist with customer requests and answered questions.

• Maintain updated knowledge through continuous learning.

• Understand and follow instructions, planned and completed group projects.

Quality Assurance - IT.

Plan and execute IT operational and compliance reviews, identifying control and security weaknesses, and recommending improvements to mitigate risks and ensure adherence to regulations. Supported management in IT internal control planning and implementation, collaborated with IT teams on problem resolution, and monitored corrective actions.

Strategic Accomplishments:

• Define the company IT roadmap, manage budgets, and ensure business continuity.

Achieve ISO 27001 compliance and maximize profits through automation.

• Lead country datacenter operations and managed IT teams and call center.

• Purchase IT assets, recommend hardware/software, and procure IT resources.

Strategic Accomplishments:

• Define the company IT roadmap, manage budgets, and ensure business continuity.

Achieve ISO 27001 compliance and maximize profits through automation.

• Lead country datacenter operations and managed IT teams and call center.

• Purchase IT assets, recommend hardware/software, and procure IT resources.

Technical expertise:

• Manage backups, user accounts, and helpdesk systems.

• Identify and implement cost-saving IT process improvements.

• Resolve stakeholder conflicts in IT projects.

• Deliver solution models and architectures aligned with business needs.

People Management:

• Recruit, train, and supervise IT staff onsite and remotely.

• Provided training on various computer and software applications.

• Motivated and kept project teams on track, exceeding customer expectations.

Additional Strengths:

• Excellent communication and interpersonal skills.

• Efficient and detail-oriented approach to daily tasks.

• Recognized for exceptional customer service.

Ensuring all ICT management practices adhere to corporate standards, overseeing the implementation and testing of disaster recovery plans, designing, configuring, and deploying new systems and technologies, and responding to client inquiries regarding information security.

Providing expert guidance on ICT compliance, guaranteeing business continuity through disaster recovery planning, leading the implementation of cutting-edge technologies, and fostering client trust by addressing their information security concerns.

Drives operational efficiency by administering the warehouse WMS and configuring mobile scanners for streamlined inventory management.

• Optimizes network performance and secures business data by configuring and maintaining network appliances, firewalls, and antivirus systems. • Maintains data integrity and uptime by managing the data center and ensuring business service continuity.

• Ensures smooth workflow and optimal resource utilization by managing the company's current systems.