Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Timeline
Hi, I’m

Ahmed Moustafa

Director Of Sales
Cairo
Ahmed Moustafa

Summary

Performance-oriented Sales Leader offering exceptional record of achievement over 15 years career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.

Overview

25
years of professional experience
5
years of post-secondary education
2
Languages

Work History

Hyatt Centric Cairo West
Cairo

Director of Sales
09.2024 - Current

Job overview

  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Managed team of sales representatives, providing guidance, coaching and support.
  • Spearheaded the adoption of cutting-edge sales tools and technologies designed to enhance team productivity and streamline workflow processes.
  • Established pricing strategies to maintain competitive pricing and maximize profits.
  • Maximized profitability with effective pricing structures, aligning offerings with market demand while maintaining competitive positioning.
  • Managed complex negotiations with key accounts resulting in long-term contracts that bolstered annual revenue figures significantly.
  • Connected with prospects through trade shows, cold calling and local-area networking.
  • Launched new products successfully into the market, coordinating marketing initiatives and comprehensive sales campaigns.
  • Established strong partnerships with industry influencers to expand brand recognition and drive business growth.
  • Collaborated cross-functionally to optimize end-to-end sales processes, from prospecting through post-sales support services.
  • Negotiated favorable contract terms with suppliers, optimizing profit margins while maintaining product quality standards.
  • Championed change initiatives within the organization aimed at driving efficiency improvements in the overall sales operation infrastructure.
  • Established ambitious sales targets, managed deployment strategies, and developed go-to-market plans to capitalize on every revenue opportunity.
  • Expanded customer base by targeting untapped markets through innovative lead generation tactics and follow-up mechanisms.
  • Leveraged data-driven insights to adjust sales strategies in real-time, adapting to shifting market demands and competitive landscapes.
  • Worked closely with product teams to understand customer needs and requirements.
  • Achieved regional sales targets through effective territory management and relationship building with key clients.
  • Enhanced customer satisfaction levels by addressing concerns promptly and providing tailored solutions.
  • Developed high-performing sales teams through targeted recruitment, training, mentoring, and coaching activities.
  • Collaborated with marketing teams to help sales campaigns reach target audiences.
  • Increased sales revenue by developing and implementing strategic plans and setting performance goals for the sales team.
  • Delivered accurate sales forecasts based on thorough analysis of historical data and current trends in order to facilitate informed decision-making at the executive level.
  • Analyzed market trends to identify opportunities for product expansion, leading to increased revenue streams.
  • Streamlined sales processes by identifying inefficiencies, implementing new tools, and providing training to the team.
  • Organized promotional events and interacted with community to increase sales volume.
  • Managed revenue models, process flows, operations support and customer engagement strategies.
  • Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
  • Compiled and analyzed data to determine approaches to improve sales and performance.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Built relationships with customers and community to establish long-term business growth.
  • Delivered recommendations to long-term accounts to promote brand awareness to key audience.
  • Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Implemented systems and procedures to increase sales.
  • Facilitated business by implementing practical networking techniques.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
  • Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
  • Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
  • Prepared sales presentations for clients showing success and credibility of products.

Semiramis InterContinental Cairo
Cairo

Director of Sales - Leisure & MICE
08.2006 - 08.2024

Job overview

  • Established ambitious sales targets, managed deployment strategies, and developed go-to-market plans to capitalize on every revenue opportunity.
  • Achieved dramatic sales increase by skillfully managing relationships and proactive sales approaches.
  • Managed and motivated sales team to increase revenue.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Connected with prospects through trade shows, cold calling and local-area networking.
  • Forecasted sales and established processes to achieve sales objectives and related metrics.
  • Worked closely with product teams to understand customer needs and requirements.
  • Collaborated with marketing teams to help sales campaigns reach target audiences.
  • Developed sales strategy based on research of consumer buying trends and market conditions.
  • Evaluated costs against expected market price points and set structures to achieve profit targets.
  • Directed sales support staff in administrative tasks to help sales reps close deals.
  • Established pricing strategies to maintain competitive pricing and maximize profits.
  • Managed team of sales representatives, providing guidance, coaching and support.
  • Monitored and coordinated workflows to optimize resources.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Managed revenue models, process flows, operations support and customer engagement strategies.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Organized promotional events and interacted with community to increase sales volume.
  • Facilitated business by implementing practical networking techniques.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Managed accounts to retain existing relationships and grow share of business.
  • Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
  • Communicated product quality and market comparisons by creating sales presentations.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Compiled and analyzed data to determine approaches to improve sales and performance.
  • Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Delivered recommendations to long-term accounts to promote brand awareness to key audience.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Built relationships with customers and community to establish long-term business growth.
  • Implemented systems and procedures to increase sales.
  • Consistently serviced accounts to maintain active contacts and continuously promote profitable offerings.

Conrad Cairo
Cairo

Transit Sales Agent
01.2004 - 07.2006

Job overview

  • Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
  • Handling individual reservations & working closely with front office team to meet their requirements.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Spoke to customers in native language to increase loyalty and establish relationships.
  • Assisted call-in customers with questions and orders.
  • Used Fedelio to track pipeline activity and analyze sales trends.

InterContinental Pyramids Park
Giza

Front Desk Supervisor
03.2000 - 12.2003

Job overview

  • Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.
  • Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Collected room deposits, fees, and payments.
  • Created lasting relationships with guests that built loyalty and drove hotel revenue.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Resolved guest issues with rooms or reservations with knowledgeable and friendly service.

Education

Faculty of Law
Cairo

Bachelor of Law from Law Enforcement
09.1994 - 09.1999

University Overview

Skills

Review of contracts

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Accomplishments

Accomplishments
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with catering team of 06 persons in the development of outside catering project.
  • Documented and resolved online rates disparity which led to 30% growth at hotel room revenue.
  • Achieved 40% contribution at hotel business mix by completing dynamic platform with accuracy and efficiency.

Software

Opera Operating System

Microsoft Office

SBRP

Timeline

Director of Sales
Hyatt Centric Cairo West
09.2024 - Current
Director of Sales - Leisure & MICE
Semiramis InterContinental Cairo
08.2006 - 08.2024
Transit Sales Agent
Conrad Cairo
01.2004 - 07.2006
Front Desk Supervisor
InterContinental Pyramids Park
03.2000 - 12.2003
Faculty of Law
Bachelor of Law from Law Enforcement
09.1994 - 09.1999

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Ahmed MoustafaDirector Of Sales