Ahmed Nabil Aly Aly El-Hanafy
Sales Manager
Giza
Summary
Dynamic and results-oriented Head of Sales with over 18 years of extensive experience in the automotive industry, including premium and volume brands such as BAIC, ZEEKR, Mercedes-Benz, Chevrolet, Opel, and Peugeot. Expertise in leading large multi-showroom operations and cultivating high-performing teams has consistently driven revenue growth and operational excellence. Recognized for exceptional leadership, deep market insight, and a strong customer-centric approach, enhancing the ability to achieve organizational success. Seeking to leverage these skills in a challenging and rewarding position within the automotive sector to contribute to company growth and innovation.
Overview
17
17
years of professional experience
22
22
Certifications
2
2
Languages
Work History
Sales Manager
ALKAN-AUTO EIM Group
09.2024 - Current
- Responsible for developing and managing the national dealer network, ensuring strategic coverage and performance alignment.
- Directed sales operations across 5 showrooms and 30+ staff, achieving double-digit revenue growth YOY.
- Increased showroom traffic and conversion rates by 25% through strategic sales initiatives.
- Recruited and trained high-performing sales teams, resulting in 20% improvement in closing rates.
- Opened and selected strategic locations for new showrooms to maximize visibility, accessibility, and regional growth.
- Forged banking partnerships that increased financing options and boosted sales volume.
- Delivered executive-level performance reports and insights to inform decision-making.
- Responsible for ordering and selecting vehicle models and colors based on market demand, stock rotation, and sales trends.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Increased sales revenue by developing and implementing effective sales strategies.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Drove regional sales growth, implementing innovative marketing strategies and cultivating key partnerships.
- Exceeded sales targets consistently, through strategic planning and execution of targeted sales initiatives.
- Implemented comprehensive customer relationship management strategy, improving client satisfaction and loyalty.
- Expanded market share by identifying and penetrating untapped markets.
- Pioneered adoption of sustainable practices in sales operations, leading to recognition as industry leader in sustainability.
- Enhanced sales team morale and cohesion, organizing team-building activities and maintaining open communication channels.
- Developed competitive analysis framework, enabling proactive adjustments to sales tactics and strategies.
- Boosted customer retention rates, establishing robust follow-up system and personalizing client interactions.
- Streamlined sales processes for efficiency, adopting new CRM tools and technologies.
Showroom Manager
SNA - Mercedes-Benz
05.2019 - 08.2024
- Monitor and analyze sales performance metrics, including customer interactions, lead generation, conversion rates, and revenue, and take necessary actions to improve performance and meet or exceed sales goals.
- Create a welcoming and luxurious showroom environment, ensuring that customers receive exceptional service throughout their visit, from greeting to vehicle delivery, and resolving any customer issues or concerns in a timely and satisfactory manner.
- Identify training needs for the showroom sales team and provide coaching, mentoring, and training programs to enhance their product knowledge, sales skills, and customer service abilities.
- Oversee the daily operations of the showroom, including managing showroom schedules, maintaining cleanliness and organization, monitoring showroom assets, and coordinating with other departments to ensure smooth operations.
- Prepare regular reports on showroom performance, including sales metrics, customer feedback, market trends, and competitor analysis, and provide insights and recommendations to the dealership management.
- Establish and maintain strong relationships with existing and potential customers, VIP clients, business partners, and community influencers to enhance the dealership's reputation and drive customer acquisition.
- Ensure adherence to all dealership policies, legal and regulatory requirements, and industry standards, including maintaining accurate customer records, finance documentation, and compliance with data protection and privacy regulations.
- Oversaw daily operations of the showroom, ensuring a clean, organized, and welcoming environment for customers.
- Supervised inventory and placed orders to replenish low running supplies.
- Coordinated special events and promotions to showcase new products and drive sales growth.
- Increased showroom sales by implementing effective visual merchandising strategies and product displays.
Sales Manager-Peugeot
Mansco Automotive Company
05.2018 - 01.2019
- Worked closely with the inventory team to optimize vehicle inventory levels, manage vehicle ordering processes, and ensure timely delivery to meet customer demands.
- Collaborated with the marketing team to develop and execute effective marketing campaigns, promotions, and events to drive brand awareness, customer acquisition, and sales.
- Ensured adherence to all applicable laws, regulations, and dealership policies related to sales operations, finance, and customer transactions, maintaining accurate records and documentation.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Sales Growth: Increased showroom sales revenue by 18% year-over-year through targeted lead management and customer engagement strategies.
- Team Leadership: Managed a sales team of 12 consultants, coaching them to consistently achieve 110% of monthly targets.
- Market Expansion: Opened two new dealership locations, resulting in an additional 25% market share in the region.
- Customer Retention: Improved repeat customer rate by 15% through after sales follow-up programs and personalized service.
Sales Manager
Al Mansour automotive company
01.2012 - 01.2018
- Managed a team of 8 sales representatives, consistently achieving 110% of monthly sales targets.
- Oversaw daily operations of the showroom, serving an average of 250+ customer visits per month.
- Increased retail sales by 12% year-over-year through targeted promotions and customer engagement initiatives.
- Introduced a structured lead management system, improving follow-up efficiency and boosting conversion rates by 18%.
- Provided leadership, guidance, and coaching to the sales team, fostering a high-performance culture and promoting teamwork to achieve individual and departmental goals.
- Set clear sales targets and performance objectives for the sales team, monitor individual and team performance, provide regular feedback, and implement corrective actions as necessary.
- Ensured a high level of customer satisfaction by overseeing the sales process, monitoring customer interactions, and resolving any issues or concerns promptly and effectively.
- Identified training needs within the sales team and organized training programs to enhance their product knowledge, sales skills, and customer service abilities.
- Analyzed sales data, tracked market trends, and prepared regular reports on sales performance, market share, customer feedback, and other key metrics, providing insights for decision-making.
- Worked closely with the inventory team to optimize vehicle inventory levels, manage vehicle ordering processes, and ensure timely delivery to meet customer demands.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent follow ups.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Expanded market share by identifying and penetrating untapped markets.
- Established metrics-driven sales culture, setting clear performance indicators and regularly reviewing progress.
Senior Sales
Al Mansour automotive company
01.2009 - 01.2012
- Closed an average of 20 vehicle sales per month, achieving 120% of target for three consecutive quarters.
- Conducted 50+ customer calls and follow-ups daily, improving conversion rates by 15% through proactive engagement.
- Delivered exceptional customer experiences, achieving a 95% customer satisfaction score and driving repeat business.
- Organized and executed showroom test-drive events, boosting foot traffic by 30% and leading to an additional 10 unit sales per campaign.
- Collaborated with the finance team to structure customized financing and leasing plans, increasing financed sales by 25%.
- Consistently recognized with “Top Performer” awards for exceeding individual and team sales goals.
- Managed the complete sales process, including initial contact, vehicle presentations, test drives, negotiation, financing, and delivery, ensuring a smooth and efficient experience for the customer.
- Stayed updated on market trends, competitor offerings, and industry developments to provide valuable insights and maintain a competitive edge.
- Assisted in organizing and participating in promotional events, product launches, and other marketing initiatives to increase brand awareness and generate leads.
- Maintained accurate and detailed customer records, sales reports, and documentation related to the sales process, ensuring compliance with company policies and procedures.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
Education
Bachelor of accounting - Accounting And Finance
Faculty of Commerce
Tanta University06.2006
Bachelor of Science - Organizational Management (COM)
Florida State University
Egypt05.2014
M.D. - Marketing And Sales Management
EDI UK
Egypt03.2012
Skills
- Auto line, AS400, SAP
CRM proficiency
Investigative reporting
News writing
Feature writing
Information analysis
Copywriting and editing
Certification
Zeekr product training
Awards
The best achiever in the 4th quarter 2015 for sales target, CRM and CSI (General Motors)., The best achiever of the 2015 CSI (General Motors)., The best achiever Sales, CSI, CRM quarter one 2014 (General Motors)., The best performance showroom manager 2nd position for Sales, CSI, CRM 2015 (General Motors), The best performance showroom manager 1st position for Sales, CSI, CRM 2016 (General Motors)
Qualifications and experience
- Analytical mindset with the ability to analyze sales data, identify trends, and make data-driven decisions.
- Strong organizational skills and attention to detail to manage showroom operations effectively.
- Proficiency in using sales CRM software, digital tools, and Microsoft Office applications.
- Ability to work in a fast-paced environment, manage multiple priorities, and meet deadlines.
- Strong leadership and team management skills, with the ability to motivate, inspire, and develop a high-performing sales team.
- Proven experience in automotive sales or luxury retail, with a track record of success in a managerial or leadership role.
- Customer-focused mindset with a passion for delivering excellent customer service and ensuring customer satisfaction.
- Solid organizational and time management skills to handle multiple priorities and meet deadlines.
- Exceptional customer service orientation with the ability to anticipate and exceed customer expectations.
Section name
Documents are available upon request.
Timeline
Sales Manager
ALKAN-AUTO EIM Group
09.2024 - Current
Showroom Manager
SNA - Mercedes-Benz
05.2019 - 08.2024
Sales Manager-Peugeot
Mansco Automotive Company
05.2018 - 01.2019
Sales Manager
Al Mansour automotive company
01.2012 - 01.2018
Senior Sales
Al Mansour automotive company
01.2009 - 01.2012
Bachelor of accounting - Accounting And Finance
Faculty of Commerce
Bachelor of Science - Organizational Management (COM)
Florida State University
M.D. - Marketing And Sales Management
EDI UK