Ahmed Nasr Hamedo
Application Support Manager
New Miami, El-Montaza
Summary
Experienced and driven professional seeking a challenging position within a reputable organization where I can leverage my extensive technical, managerial, and interpersonal skills to contribute to organizational success and professional growth.
Overview
24
24
years of professional experience
2023
2023
years of post-secondary education
4
4
Languages
Work History
Application support Manager
Fathalla Market
07.2015 - Current
- Administered user and application privileges.
- Conducted workshops and educational sessions on operating systems.
- Assessed departmental requirements and oversaw implementation.
- Developed and optimized operating systems.
- Enhanced professional performance across various departments.
- Restructured business cycles.
- Designed and delivered training programs tailored to departmental needs.
- Conducted OS testing and managed updates to meet organizational requirements.
- Led operational system development and business process restructuring in collaboration with departments.
Deputy HR General Manager
Fathalla Market
07.2013 - 07.2015
- Updated corporate KPI's and balanced scorecards (structure and layers).
- Monitored central and branch HR Department activities.
- Approved and processed monthly salaries.
- Managed agreements and followed up on health insurance programs with service providers.
- Contributed to the preparation of training plans and budgets with the HR Director.
- Administered HR System applications.
- Prepared monthly reports for board members regarding human resource activities.
- Supported the development of corporate manpower budgeting and KPI structures.
- Oversaw HR operations across branches, including payroll and benefits programs.
- Led updates to organizational charts and managed benefits and compensation.
- Administered HR system applications and reported to senior management.
Business Development Manager
Fathalla Market
01.2010 - 06.2013
- Prepared training programs according to different functions.
- Conducted workshops and educational sessions on operating systems.
- Analyzed and resolved information technology management problems.
- Assessed departmental requirements and oversaw implementation.
- Prepared performance reports for staff based on job nature.
- Tested and updated operating systems according to institutional requirements.
- Developed operating systems.
- Enhanced the professional performance of various departments.
- Restructured business cycles.
- Developed training initiatives and technology usage workshops.
- Diagnosed and resolved IT issues across departments.
- Monitored departmental performance and optimized systems accordingly.
Senior Technical Support Specialist
Fathalla Market
07.2006 - 12.2009
- Assisted in the construction and development of the Information Technology Department.
- Maintained PCs, printers, and network digital scales.
- Installed, managed, and administered LAN networks.
- Handled PC, printer, network maintenance, and LAN administration.
- Provided technical support for servers, Smart UPS, and POS systems.
Technical Support Specialist
Hardware Company
03.2004 - 04.2006
- Establishment of Cybercafé & small IT training center.
- Installed, managed, and administered LAN networks.
- Maintained PCs and printers.
- Launched a Cybercafé and small IT training center.
- Managed LAN networks and hardware maintenance.
Computer Instructor
El-Shopan El-musclemen school
10.2001 - 02.2004
- Delivered IT curriculum to primary and secondary students.
- Administered computer and multimedia laboratories.
Education
Executive Master of Business Administration -
Certificate of Proficiency - Systems Management
06.2000 - 06.2001
Bachelor’s Degree - Tourism and Hotels
Skills
SAP Financial Accounting
VMware ESX Server
TMG
MCITP
MCP
A
Network
Server
Win 2003
MS-Project
CPISM
Windows
Office
Internet
Java script
c
Oracle 8i
Military Service
Exempted
Personal Information
- Date of Birth: 11/14/77
- Driving License: Valid
- Marital Status: Married
Last Update
February 2025
Timeline
Application support Manager - Fathalla Market
07.2015 - Current
Deputy HR General Manager - Fathalla Market
07.2013 - 07.2015
Business Development Manager - Fathalla Market
01.2010 - 06.2013
Senior Technical Support Specialist - Fathalla Market
07.2006 - 12.2009
Technical Support Specialist - Hardware Company
03.2004 - 04.2006
Computer Instructor - El-Shopan El-musclemen school
10.2001 - 02.2004
- Certificate of Proficiency, Systems Management
06.2000 - 06.2001
Higher Institute of Tourism and Hotels - Bachelor’s Degree, Tourism and Hotels
Alexandria University - Executive Master of Business Administration,