Ahmed Nasser Hassan Mohamed
Engineering
Cairo
Summary
Seeking a challenging position within a reputable firm, where I can follow a challenging and satisfying career path and where I can leverage and improve my competencies in the field of network and information security, where I would be challenged to succeed given the opportunity to progress benefiting from my Management and technical expertise.
Overview
15
15
years of professional experience
6
6
years of post-secondary education
17
17
Certifications
Work History
Cyber Security Manager
Orange Cyber Defense
Cairo, Cairo Governorate
09.2022 - Current
- To develop and to maintain a security program to manage customer’s requirements within contract scope; including identification of customer’s security objectives, assessment of existing controls, performing gap analysis, developing necessary measures to cover any gaps, and to continually monitor and to improve the customer security posture
- To carry out technical vulnerability assessments and to drive necessary actions to effectively control identified vulnerabilities
- To manage and to mitigate emerging threats compromising the customer security
- To respond rapidly and effectively to security incidents according to incident management processes and to produce analysis reports with recommendations of remedial actions
- To adopt a Risk Management approach to drive different action in the security program in liaison with customer’s security authorities
- To participate in internal/external audits security related tests and reviews
- To produce and to present relevant reports to the customer security authorities and to internal operations management and security governance offices as required
- To provide SME advice and guidance on the application and operation of all types of information security controls, and to work with operations managers to ensure the highest possible security standards are met and maintained
- To participate with different operations teams to improve processes, tools, documentation models and methodologies
- Develop up-selling opportunities to meet new customer’s requirements and challenges
- To keep up to date with emerging security trends, threats, best practices and standards (internal and external), regulations, and security enhancing technologies
IT Infrastructure and Security Manager
Marakez for Real Estate Investment
Cairo, Cairo Governorate
03.2020 - 09.2022
- Key technical resource on infrastructure architecture, support, and delivery
- Manages and implements key infrastructure projects
- Provide support and training on various technologies
- Manages Infrastructure Operations and Support (Tier 2 and 3)
- Managing daily supervision and management of 10+ internal and outsourced resources, data center management, disaster recovery, business continuity and server patching
- Responsible for Security design and management including monitoring/auditing, creating and implementing IT standards, policies, and auditing compliance
- Project Manager for Most of infrastructure-related projects new office installations, FTTH, office moves, server migration, WAN/LAN upgrades, new security mandates, new business infrastructures
- Report daily, weekly and monthly to TOP Management and IT director
- Managing Budget allocation for all IT Operations/Projects OPEX and CAPEX
Network Security Engineer Level 2
Global SOC Orange Business Services
Cairo, Cairo Governorate
02.2019 - 03.2020
- Troubleshooting and resolving high complexity customer issues
- Provide next level technical support for Level 1 Specialists
- Manage Orange and international Customer Firewalls (Checkpoint- Juniper (SRX-Net screen) -Fort iGATE- Palo Alto)
- Support Proxies (IronPort- Bluecoat-Zscaler)
- Manage IPS (MacAfee)
- F5 (Bigip)
- Perform solution releases by authorizing, validating (changes, upgrades, updates, patches and migrations) and implementing them
- Provide support for SSL VPN for Customer (SSL VPN Juniper)
- Provide support One Time Password (Safenet) for orange and Customers
- Perform service changes by assessing risk and implementing requests reported within the agreed change management processes through official change tools
- Resolve service problems by performing root cause analysis and designing action plans for unknown errors reported through: Problem Management Dashboard
System Administrator
Egyptian Centers Real Estate Development
Cairo, Cairo Governorate
08.2017 - 02.2019
- Company Overview: (Mall Of Arabia)
- Collaborate with development of the overall IT strategy, systems, processes, and standard procedures of the diversified sectors within Marakez Holding Group, namely the real estate, malls operation, Construction, F&B, Entertainment, and retail sectors
- Implementation, operation, and maintenance of Marakez Network ”VPN - VOIP - Switches - Router - Call Manager - Access points" Microsoft Systems "AD -DHCP – DNS- File Server - SCCM - WSUS - MDT -Printer - Radius - Security & Firewalls - CCTV system
- Deliver technical advises and procedural engagements to customers by brainstorming, planning, designing and executing Network, Operations and Automation solutions
- Manage delivery of Projects in terms of milestones delivery and quality assurance for "Network - Security - Systems"
- Providing our Technical Team with the IT Service in the construction area
- Providing our sister companies in Italy with the IT services “Systems – Network – Security”
- Manage virtual and physical servers with Windows Server 2003 – 2012 R2 and RHEL operating systems
- Manage Active Directory, Microsoft Exchange, and server and workstation patching with SCCM
- Manage the physical and virtual environment (VMware) of 300 plus servers
- Have familiarity with MS SQL server, windows clustering, domain controller setup, and group policy
- Ensure the security of the server infrastructure by implementing industry best-practices regarding privacy, security, and regulatory compliance
- Develop and maintain documentation about current environment setup, standard operating procedures, and best practices
- Manage end user accounts, permissions, access rights, and storage allocations in accordance with best-practices
- Perform and test routine system backups and restores
- Anticipate, mitigate, identify, troubleshoot, and correct hardware and software issues on servers, and workstations
- Escalate incidents as necessary
- Practice server asset management, including maintenance of server component inventory and related documentation and technical specifications information
- Recommend, schedule, and perform software and hardware upgrades, patches and reconfigurations
- Develop required reports in response to business user and management needs
- Manage vendors, outsourcers, and contractors to secure software products and services
- Manage the physical environment of the server racks including cable management, documentation, labeling, and configuration of KVM switching for console and remote access
- Build and deploy new servers on the network as needed
- Have familiarity with NAS and SAN storage management, and MS DFS
- (Mall Of Arabia)
Cloud Systems Engineer
Vodafone International Services
Cairo, Cairo Governorate
06.2016 - 07.2017
- Responsible to ensure the Operations, Maintenance and Support of the Cloud infrastructure platforms as well as to support the definition of detailed requirements, create designs and plans, and ensures implementation of high-availability Cloud services
- Responsible to monitor and report on service health as well as design and implement disaster recovery and security solutions
- Also plan upgrades, migrations, and deployments
- Fully responsible for ensuring high-availability and service stability as well as for service enhancements
- Life-cycle management and ownership of the Cloud Infrastructure solutions: Ensures technological upgrades as well as delivers new business and security requirements
- Responsible for delivering engineering/design/integration/capacity
- Responsible for Operations and Maintenance for cloud infrastructure; ensuring Incident and Problem management and providing guidance and support to other team members or partners to resolve problems and issues
Projects and Problem Managements Engineer
Vodafone International Services
Cairo, Cairo Governorate
09.2015 - 06.2016
- Handling IT Operations & Mass-Deployments that are related to direct user desktop experience with efficient deployment, fast troubleshooting and proper reporting, this is through utilizing MS tools and coordinating tasks in all main sites and remote areas to ensure smooth running of operations & projects in hands
- Maintain, operate and support 24
- 7 all desktop systems, provide Vodafone staff with up to date Desktop tools to enable them to accomplish their work better and also reflect company image, properly adhere to desktop Service level agreements, ensure Systems Integrity, research and investigate any Desktop related issue, product or alert that might affect users
- Design, build and implement software packages, Enhance and search for new tools to minimize problem solving time
Enterprise Remote & Technical Support Engineer
Vodafone International Service
Cairo, Cairo Governorate
05.2012 - 09.2015
- Providing support services to Vodafone Egypt Desktop environment, client-related Infrastructure Systems located at remote areas, as a part of the Enterprise Business and Technology support team
- Providing main support to Microsoft’s User Applications and Operating Systems, and support other technologies for operating systems and applications
- Troubleshooting, researching and resolving escalated technical problems and incidents, as a second line of support
- Providing IT technical support services to employees and systems, located at Vodafone remote offices, buildings, TKA’s, Dealers and shops all over Egypt
- Administering various systems like SCCM, Queuing System, and self-service kiosks, to handle user’s incidents in a timely manner
- Handing and implementing end user, IT related projects and tasks assigned to the IT Remote sites support team
- Managing, supporting and implementing new stores openings, renovations and rollouts
- Creating and developing tools to enhance daily operations, and support tasks’ automations
- Act as the focal point for all on call activities related to client-side issues
- Ensures the confidentiality, integrity and availability of Vodafone Egypt and data security, including user access to computer
Website Moderator
Raya Contact Center
Giza, Giza
01.2012 - 05.2012
- Company Overview: (Osharek.com project)
- Performs day-to-day engagement and conversation for Osharek.com website
- Executes campaigns to increase the awareness and engagement of new contest and sweepstakes
- Sweeps the social media channels for inquiries and opportunities to engage with current and potential Members
- Works with members to resolve program/platform issues and identify trends or changes in member behavior by asking questions within comments or wall posts on the channel
- Alerts Manager, Social Media of issues or wins and escalates any issues that negatively impact customer experience during regularly scheduled meetings discussing channel topics and trends or in real-time through email
- Establishes social engagement metrics, reports on campaign performance, and collects feedback for future platform enhancements
- (Osharek.com project)
S.W and H.W Maintenance Engineer
Modern Technology Systems Company (MTS)
Cairo, Cairo Governorate
07.2010 - 11.2010
- Installing all Windows OS over the Customer Desktops / Laptop
- Maintain All H.W issues in Dell and HP Desktop and Laptops
- Working in many projects related to SQL Databases
Education
B.Sc. of Bachelor of Electronics and Electrical Communication Engineering - Electrical, Electronics And Communications Engineering
Helwan Unversity
Cairo, Egypt 09.2005 - 07.2010
High School Diploma -
MCIT
Cairo 01.2011 - 01.2012
Skills
- Commitment to continued training and learning
- Good working communication skills
- Working knowledge of programming languages
- C
- C
- Highly proficient at Access
- Excel
- Word
- PowerPoint
- Surfing internet
- Knowledge of Mathematical and Electronics Workbench
Access control
Endpoint security
Data protection
Threat intelligence
Security awareness training
Certification
Cyber Security Associate Certified – Fortinet, 6692856607AN
Landline
+202-27217594
Military Status
Exempted
Personal Information
- Date of Birth: 07/19/88
- Nationality: Egyptian
- Marital Status: Married
Competencies And Skills
- Commitment to continued training and learning
- Good working communication skills
- Working knowledge of programming languages, C, C++
- Highly proficient at Access, Excel, Word, PowerPoint & Surfing internet
- Knowledge of Mathematical and Electronics Workbench and experience assembly code
- Developed ability to produce reports and presentations to a professional standard
- Proficient in assessing data and formulating solutions
- Effective in time management and prioritizing tasks to achieve deadlines
- Strong team working, leadership and communication skills training (DALE CARNEGIE) 2011
Training
- Successfully Completed ISC2 Certified in Cyber Security CC
- Defensible Security Course Completion from Skillsoft
- Auditing & Incident Response Course Completion from SkillSoft
- VMware Install, manage and Configure – VSphere v 6.0
- Red Hat Certified engineer in progress (ITI training academy)
- HP Procurve Adaptive Edge Fundamentals course at NTI 2010
- Digital Forensics
- MCSE 2012 windows server configuration and troubleshooting course attendance
- Ethical Hacking and Security Assessment
- ISA server 2004 / 2006
- Project management course from Westwood
- Exchange server 2010
- Computer Hardware and software maintenance
- Configuring Cisco routers & switches (CCNA)
- (MCITP) windows server 2008 R2 configuration and troubleshooting
Timeline
Cyber Security Manager
Orange Cyber Defense
09.2022 - Current
IT Infrastructure and Security Manager
Marakez for Real Estate Investment
03.2020 - 09.2022
Network Security Engineer Level 2
Global SOC Orange Business Services
02.2019 - 03.2020
System Administrator
Egyptian Centers Real Estate Development
08.2017 - 02.2019
Cloud Systems Engineer
Vodafone International Services
06.2016 - 07.2017
Projects and Problem Managements Engineer
Vodafone International Services
09.2015 - 06.2016
Enterprise Remote & Technical Support Engineer
Vodafone International Service
05.2012 - 09.2015
Website Moderator
Raya Contact Center
01.2012 - 05.2012
High School Diploma -
MCIT
01.2011 - 01.2012
S.W and H.W Maintenance Engineer
Modern Technology Systems Company (MTS)
07.2010 - 11.2010
B.Sc. of Bachelor of Electronics and Electrical Communication Engineering - Electrical, Electronics And Communications Engineering
Helwan Unversity
09.2005 - 07.2010
Cyber Security Associate Certified – Fortinet, 6692856607AN
Netskope NCSSA, 171606357
AZ-900 Azure Fundamentals Certified, I626-8316
Zscaler Certified Sales Engineer ZCSE, bu96za43z4ji
Zscaler Certified ZIA Administrator, c43xitskidm7
Certified in Cybersecurity from ISC2, 1031692
NSE7 Certified, NSE7_EFW-7.2
NSE4 Certified, zNi0YwCMZ0
NSE3 Certified, p5PF3tLLFJ
NSE2 Certified, fL8ajXQarL
NSE1 Certified, NHEh3WEygj
CEH (Certified Ethical Hacker V7), 312-50 V7
CCNA (Cisco Certified Network Associated), 640-802
CCNP - Switching, 642-813
MCITP (Microsoft Certified Information Technology Professional), 8265049
ITIL Essential V2 certified
ICDL certified 2009, EGY000102802
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