Summary
Overview
Work History
Education
Certification
Software
Timeline
Generic
Ahmed Osama

Ahmed Osama

Front Desk Agent
Giza,GZ

Summary

Dynamic and results-oriented professional with extensive experience at Marriott, enhancing customer satisfaction and loyalty through exceptional guest services and problem-solving skills. Excelled in hospitality service expertise and sales, significantly contributing to repeat business and positive guest experiences. Demonstrated proficiency in cash handling and social perceptiveness, ensuring efficient and personalized guest interactions.

Overview

2
2
years of professional experience
4
4
Certifications
3
3
Languages

Work History

Restaurant Waiter

Marriott
07.2022 - 07.2023

Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.

  • Answered customers' questions, recommended items, and recorded order information.
  • Maintained clean and organized dining areas for optimal guest experience.
  • Inspected dishes and utensils for cleanliness.
  • Checked guests' identification before serving alcoholic beverages.

Front Desk Agent

Marriott
07.2023 - Current
  • Increased customer loyalty with exceptional communication skills and personalized service.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
  • Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.

Education

Hotel Management (Marriott)

Helwan University Faculty of Tourism
Cairo

Certification

Berlitz proficiency Level 1 course in English

Software

Micros

Opera system

Timeline

Embark introduction to leadership From st.Regis cairo Hotel

10-2024

Front Desk Agent

Marriott
07.2023 - Current

Restaurant Waiter

Marriott
07.2022 - 07.2023

Berlitz proficiency Level 2 course in English

04-2022

Berlitz proficiency Level 1 course in English

03-2022

Workforce passport program from The professional development foundation

03-2022

Hotel Management (Marriott)

Helwan University Faculty of Tourism
Ahmed OsamaFront Desk Agent