Ahmed Osheiba
Training Specialist
Cairo
Summary
Dynamic Training Specialist with a proven track record, excelling in designing impactful training programs and enhancing employee performance. Leveraging strong coaching skills and expertise in evaluation techniques, I effectively foster a multi-cultural learning environment while utilizing advanced data management tools to drive training success.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Training Specialist
Talabat
01.2024 - Current
- Design, develop, and deliver training programs for new hires and existing employees.
- Conduct training sessions, workshops, and refresher courses to enhance employee performance.
- Collaborate with department heads to identify training needs and tailor programs accordingly.
- Utilize various training methods, including classroom, virtual, and e-learning.
- Monitor and evaluate training effectiveness through assessments and feedback.
- Maintain updated training materials and ensure compliance with company standards.
- Keep abreast of industry trends and best practices in training and development.
Senior Account Advisor
Talabat
01.2023 - 12.2024
- Managed the listing of menu content for new and existing vendor accounts, ensuring accuracy and adherence to platform guidelines.
- Onboarded new vendors by inputting menu details, prices, and images into the backend while maintaining content quality standards.
- Created and translated menu content in both English and Arabic to enhance accessibility and user experience.
- Updated vendor menus, including pricing and images, based on vendor requests while ensuring consistency with platform standards.
Senior Customer Service Advisor
Webhelp
01.2021 - 12.2023
- Managed customer complaints and inquiries, resolving issues efficiently while providing accurate information.
- Actively listened to customer concerns, ensuring prompt and effective solutions to enhance satisfaction.
- Consistently met performance targets while maintaining composure and professionalism in all situations.
- Mentored new joiners and led a team of advisors, providing guidance and support to improve overall team performance.
Education
Bachelor - Commerce
Tanta University
Tanta 04.2001 -
Skills
- Strong coaching, training, and facilitation skills, with a focus on mentorship and performance improvement
- Knowledge of learning and evaluation theory, techniques and design solutions
- Excellent written and verbal communication skills, with the ability to convey ideas clearly and effectively across diverse audiences
- Strong project management, planning and organizational skills
- Experienced in training diverse teams in multi-cultural environments
- Proficient in Microsoft Excel, Google Sheets, and other spreadsheet software for data management and analysis
Timeline
Training Specialist
Talabat
01.2024 - Current
Senior Account Advisor
Talabat
01.2023 - 12.2024
Senior Customer Service Advisor
Webhelp
01.2021 - 12.2023
Bachelor - Commerce
Tanta University
04.2001 -
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