Ahmed Persie
Head of Account Management | Customer Relationship Management
Cairo
Summary
Leader of Contrack Facilities Management's Account Management team, cultivating and expanding strategic customer relationships. Driving growth through tailored strategies and deep customer understanding. Expertise in Services Sales and New Business Development that exceeds client expectations. Focus on developing a strong team that excels in customer satisfaction and retention. Thoroughly analyzing market dynamics and competitors to establish a competitive edge and offer innovative solutions in facilities management.
Overview
2025
2025
years of professional experience
5
5
Certifications
2
2
Languages
Work History
Head of Account Management
Contrack Facilities Management S.A.E
4 2023 - Current
- Provided leadership and coaching for staff by analyzing performance and adapting to customer recommendations.
- Worked with stakeholders throughout organization to identify opportunities for leveraging company data to drive business solutions and customer value.
- Expanded revenue opportunities by identifying potential upsells and cross-sells within existing accounts.
- Developing staffing, training, and job performance standards and objectives
- Building, growing & maintaining profitable relationships with key customers
- Overseeing the relationship with customers handled by the team
- Identifying and studying the competition and set a strategy and plan accordingly
- Expanding current customers' business by growth and diversification
- Recognizing and comprehending all customers' needs and addressing each of them
Senior Key Account Manager
Contrack Facilities Management S.A.E
02.2022 - 03.2023
- Played an instrumental role in winning new business through targeted prospecting and relationship building activities.
- Facilitated successful contract renewals by proactively addressing client concerns before they became obstacles, ensuring continued business partnerships.
- Identified opportunities for upselling within existing accounts, resulting in increased revenue generation.
- Increased client retention by developing and implementing customized account management strategies.
- Provided exceptional customer service, resolving issues promptly and maintaining client satisfaction levels.
- Established trust among clients by demonstrating extensive knowledge of industry trends and providing tailored recommendations based on their specific needs.
- Negotiated contracts and pricing agreements, securing advantageous terms for both the company and the client.
B2B Accounts manager
Etisal
12.2020 - 02.2022
- Secured new business opportunities by leveraging existing relationships within assigned territory or verticals.
- Managed a portfolio of high-value accounts, ensuring consistent client satisfaction and long-term loyalty.
- Developed targeted sales strategies for specific industries, resulting in increased market penetration.
- Boosted sales revenue through identifying upsell opportunities and presenting tailored solutions to clients.
Senior Key Account Manager
Link TSP
03.2020 - 12.2020
Product Manager
Rheoserve Industrial Solutions L.L.C
09.2019 - 03.2020
- Create and implement Business Plans for Rheoserve range of product.s
- Support the Sales Development for Products among various sectors
- Manage Key Accounts and ensure long-term business partnership
- Ensure understanding of the Sales team for the product's technical aspects together with the application team
- Create and implement Marketing plans for each product
Business Development Executive
CADCAMCIM
01.2019 - 08.2019
- Responsible for growing up the sales of a new agency of FDM plastic printers (SINDOH 3D Printers)
- Responsible for educating our customers about the new technology of MIM for metal printing
- Responsible for getting new customers to enroll into Benchmark process (reservation program of Desktop Metal)
- Responsible for developing the printing service sector
Technical Sales Engineer
CADCAMCIM
01.2018 - 12.2018
- Searching for new clients who might benefit from SolidWorks products or services
- Developing long-term relationships with clients, through managing and interpreting their requirements
- Conduct pre-sales activities for the strategic accounts
- Making technical presentations and demonstrating how a product meets client needs
- Meeting regular sales targets and coordinating sales projects
- Liaising with other members of the sales team and other technical experts
Technical BD/Sales engineer
Alfa Electronics
03.2016 - 12.2017
- Responsible of the new products marketing & sales in the local market, find opportunities to settle the market share by selecting the proper market sectors, and then establishing potential markets and customers
Sales Engineer
PICO Engineering Holding Company
04.2015 - 03.2016
Sales Engineer
Mantrac Egypt
02.2013 - 09.2014
Education
Bachelor of engineering - mechatronics
01.2005 - 01.2010
Fundamental Engineering Certification - Mechanical
04.2001 -
Skills
Key Account Development
Certification
Certified SOLIDWORKS Prospecting Specialist
Timeline
Senior Key Account Manager - Contrack Facilities Management S.A.E
02.2022 - 03.2023
B2B Accounts manager - Etisal
12.2020 - 02.2022
Senior Key Account Manager - Link TSP
03.2020 - 12.2020
Product Manager - Rheoserve Industrial Solutions L.L.C
09.2019 - 03.2020
Business Development Executive - CADCAMCIM
01.2019 - 08.2019
Technical Sales Engineer - CADCAMCIM
01.2018 - 12.2018
Technical BD/Sales engineer - Alfa Electronics
03.2016 - 12.2017
Sales Engineer - PICO Engineering Holding Company
04.2015 - 03.2016
Sales Engineer - Mantrac Egypt
02.2013 - 09.2014
Ain Shams University - Bachelor of engineering, mechatronics
01.2005 - 01.2010
NCEES - Fundamental Engineering Certification, Mechanical
04.2001 -
Head of Account Management - Contrack Facilities Management S.A.E
4 2023 - Current
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