Ahmed Ramadan
Reception Section Head
Giza,6-october
Summary
7 Years experience in automotive industry (After-sales Department). Successfully managed and led a team of 12 members ( service advisors & CRM & Drivers ), Increasing CSI from 86% to 93% & Increasing total revenues from 89% from target to 99% in 2 years.
Overview
7
7
years of professional experience
Work History
Reception Manager
Al-Mansour Automotive Group
08.2022 - Current
- Following up the daily reservation rate, WIP report and CSI & FRFT report on a weekly basis
- Analyze and evaluate customer's complaints to find the root cause and help prevent re-occurrence
- KPI monitoring & confirm the commitment of workers to follow the standard methods (SOP) and 7- steps
- Holding a monthly meeting with the reception team to plan for achievement the desired target with the best CSI and upselling target
- Issuing the reports required by the management
- Assisted in the hiring, training, and mentoring of new staff members, fostering a collaborative work environment focused on excellent customer service.
Senior Service Advisor
Al-Mansour Automotive Group
11.2020 - 08.2022
- Developed strong relationships with clients, resulting in increased repeat business and referrals.
- Analyzed customer feedback data to identify areas for improvement in service quality or operational processes.
- Continuously updated product knowledge through manufacturer training programs and independent research.
- Mentored junior advisors, sharing industry knowledge and best practices to enhance their skills.
- Optimized appointment scheduling for efficient use of shop resources while minimizing wait times for customers.
- Managed warranty claims, ensuring proper documentation and communication with manufacturers.
Senior Service Advisor
Arabiat for Trading & Distribution
12.2017 - 10.2020
- Company Overview: SsangYong Egypt
- "Achieved a consistently high customer satisfaction rating, averaging 93% , through proactive communication and personalized service." (Quantifiable result)
- "Successfully resolved complex customer complaints, turning negative experiences into positive ones and fostering long-term customer loyalty." (Problem-solving and customer retention)
- "Consistently exceeded monthly sales targets for recommended services by an average of 15% through effective needs identification and persuasive communication." (Quantifiable result and sales skills)
- "Successfully up-sold and cross-sold additional services, increasing average repair order value by 10%." (Sales performance)
Education
Bachelor's Degree - in Electrical Power Engineering
Al-Shrouk Academy For Engineering And Technology
09.2016 - 09.2016
Skills
- Strategic Management Skills
- Body & Paint principles and Paint Defects
- Warranty policy
- Problem Solving
- Marketing & Selling
- Communication Skills
- Plan & Execute strategies
- Customer Service Management
- Staff training and development
Military Situation
Complete
Timeline
Reception Manager
Al-Mansour Automotive Group
08.2022 - Current
Senior Service Advisor
Al-Mansour Automotive Group
11.2020 - 08.2022
Senior Service Advisor
Arabiat for Trading & Distribution
12.2017 - 10.2020
Bachelor's Degree - in Electrical Power Engineering
Al-Shrouk Academy For Engineering And Technology
09.2016 - 09.2016
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