Ahmed Ramadan
Customer Service Representatieve
Cairo
Summary
Dynamic sales and support professional with expertise from AT&T Mobility, excelling in customer relationship management and problem-solving. Achieved a 20% upsell increase through active listening and strategic collaboration. Proficient in CRM tools and enhancing operational efficiency, with a proven track record of improving team performance and customer satisfaction.
Overview
3
3
years of professional experience
2
2
Certifications
Work History
Sales Agent
AT&T Mobility
05.2023 - 05.2024
- Based on the job title of Sales Agent at AT&T Mobility and the requirements provided, here are eight resume experience statements tailored to the role:
- Developed customer relationships by actively listening to needs, resulting in increased customer satisfaction and loyalty.
- Utilized CRM tools to track sales activities and customer interactions, enhancing overall sales process efficiency.
- Provided product knowledge and support to customers, contributing to a 20% increase in upselling opportunities.
- Collaborated with team members to strategize sales approaches, improving team performance and achieving monthly targets.
- Conducted market research to identify new sales opportunities, leading to a broader customer base and revenue growth.
Subject Matter Expert
Xfinity Comcast
06.2024 - 06.2025
- Developed comprehensive training materials and delivered sessions to enhance team knowledge and improve service quality.
- Collaborated with cross-functional teams to identify and resolve customer issues, resulting in improved operational efficiency.
- Conducted in-depth analysis of customer feedback to inform product development and enhance user experience.
- Implemented process improvements that streamlined workflows, leading to increased accuracy and reduced turnaround times.
- Enhanced team performance by providing expert guidance on critical projects and strategic initiatives.
Chat Support Representative
Turo Verification
06.2025 - Current
- Provided timely and accurate responses to customer inquiries, enhancing user satisfaction through effective communication techniques.
- Managed multiple chat interactions simultaneously, maintaining quality standards and ensuring efficient resolution of customer issues.
- Collaborated with team members to identify trends in customer feedback, contributing to improved support processes and enhanced service levels.
- Utilized internal systems to track and document customer interactions, ensuring accurate record-keeping and streamlined follow-up actions.
- Participated in training sessions to refine product knowledge, resulting in quicker resolution times and increased confidence in handling inquiries.
- Supported the onboarding process for new employees as a mentor helping them adapt quickly to the role's requirements and responsibilities.
Education
Associate Degree - Technological Development
Workers University
07.2021
Skills
Chat interaction management
Client communication
Problem resolution
Product knowledge
Operational efficiency
Process improvement
Multi-tasking
Performance metrics
Onboarding support
Quick typing
Language fluency
Teamwork and collaboration
Problem-solving
Calm under pressure
Understanding customer needs
Certification
Cambridge - Training College Britain
Timeline
AUC
09-2025
Chat Support Representative
Turo Verification
06.2025 - Current
Cambridge - Training College Britain
02-2025
Subject Matter Expert
Xfinity Comcast
06.2024 - 06.2025
Sales Agent
AT&T Mobility
05.2023 - 05.2024
Associate Degree - Technological Development
Workers University