Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ahmed Ramy

Undergraduate
Giza

Summary

Proven Customer Service Representative at Teleperformance, adept in active listening and call management, significantly enhanced customer loyalty through empathetic resolution of complaints. Excelled in high-stress situations, demonstrating exceptional product knowledge and professionalism, leading to effective dispute resolution and increased repeat business.

Overview

1
1
year of professional experience
17
17
years of post-secondary education
3
3
Languages

Work History

Customer Service Representative

Teleperformance
09.2023 - 05.2024
  • Handled French customer inquiries and suggestions courteously and professionally.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Education

Under Graduate - Management Information Systems

Business Information System
Egypt
09.2022 - 05.2026

High School Diploma -

Lycee El Haram
Egypt
09.2008 - 05.2022

Skills

Customer Service

Active Listening

Product Knowledge

Call Management

Timeline

Customer Service Representative

Teleperformance
09.2023 - 05.2024

Under Graduate - Management Information Systems

Business Information System
09.2022 - 05.2026

High School Diploma -

Lycee El Haram
09.2008 - 05.2022

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