Ahmed Refaat
Agriculture Engineer
Cairo,El-salam City
Summary
Dynamic professional with a proven track record in customer service and sales, notably at Arena Bio Scine. Excelled in expanding customer bases and resolving complaints, enhancing loyalty and satisfaction. Skilled in CRM and creative problem-solving, adept at fostering client relationships and driving revenue growth. Demonstrated ability to meet strict deadlines and coordinate effectively with stakeholders.
Overview
4
4
years of professional experience
1
1
Language
Work History
Agriculture Engineer
Dreams Farm
03.2023 - Current
- Conducted regular site inspections to ensure compliance with environmental regulations and industry best practices in agricultural engineering projects.
- Created custom farm management plans tailored to individual client needs, addressing issues such as pest control and resource allocation effectively.
- Evaluated potential land acquisitions for agricultural suitability, generating thorough reports with recommendations for optimal use.
- Boosted farm productivity with the introduction of innovative farming equipment and machinery.
- Improved livestock welfare through the design and implementation of more efficient housing systems that considered animal comfort and wellbeing.
- Assisted in the development of renewable energy projects on farms, contributing to sustainability efforts within the agricultural industry.
Customer Service Representative
We
12.2023 - 03.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Sales Representative
Arena Bio Scine
12.2021 - 11.2023
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Production Engineer
Dayem Factory
12.2020 - 12.2021
- Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
- Achieved successful project outcomes by maintaining accurate documentation and meeting strict deadlines.
- Developed positive working relationships with stakeholders to effectively coordinate work activities.
- Presented technical findings to stakeholders, ensuring clear understanding of project status and goals.
Education
Bachelor Of Agriculture - Animal Science
Faculty of Agriculture
Ain Shams University 01.2018
Skills
Retail materials management
CRM
Multi-line phone talent
Account management
Complaint resolution
Creative problem solving
Sales expertise
Medical terminology knowledge
Report preparation
Technical Support
Timeline
Customer Service Representative
We
12.2023 - 03.2024
Agriculture Engineer
Dreams Farm
03.2023 - Current
Sales Representative
Arena Bio Scine
12.2021 - 11.2023
Production Engineer
Dayem Factory
12.2020 - 12.2021
Bachelor Of Agriculture - Animal Science
Faculty of Agriculture