Ahmed Saber
Technical Support Team Leader
Cairo,Shoubara
Summary
Computer User Support Specialist with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows,
Linux and Mac systems. Proven skill in resolving problems quickly on first call Reliable Quality Control Specialist with abilities in blueprint interpretation, operations monitoring, and quality control inspections. Outstanding communication, active listening, and organizational talents. Physically fit and adaptable with the capability to work in various work environments. Determined Quality Assurance Specialist with dedication to quality and accuracy. Familiar with handling multiple projects in highly competitive environments. Solid interpersonal and collaboration skills.
Creative Operations Specialist skillful in executing effective operating rhythms and management systems structures. Expertise in analyzing, articulating and solving various problems. Analytical and organized professional comfortable working independently or as part of team.
Overview
1
1
Language
2
2
Certifications
7
7
years of post-secondary education
1
1
year of professional experience
Work History
Technical Support Team Lead
TEdata
Cairo
12.2019 - Current
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
- Carried out day-day-day duties accurately and efficiently.
- Managed team of 20 employees, overseeing hiring, training, and professional growth of employees.
- Used coordination and planning skills to achieve results according to schedule.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Maintained excellent attendance record, consistently arriving to work on time.
- Created plans and communicated deadlines to ensure projects were completed on time.
Education
Bachelor of Science - Information System
Futer Acadmy
Cairo 06.2014 - Current
Skills
Data recovery
Accomplishments
- Trained and led technical support teams of more than [20] support specialists.
- Participated in various incentive programs and contests designed to support achievement of production goals.
- Recipient of individual and departmental awards for providing stellar client service.
- Endorsements in software development and mobile applications.
- Completed intensive training in database fundamentals and software engineering.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
CCNA
Timeline
Technical Support Team Lead
TEdata
12.2019 - Current
Train of the Trainers (TOT) Course
02-2018
CCNA
10-2017
Bachelor of Science - Information System
Futer Acadmy
06.2014 - Current
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