Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ahmed Salah

Rashied

Summary

Dynamic Call Center Agent with proven expertise at Egyptian American Academy, excelling in customer communications and call center operations. Demonstrated ability to enhance service efficiency through quick adaptation to new technologies and effective team collaboration. Recognized for maintaining composure under pressure while achieving high customer satisfaction. Proficient in Microsoft Office and skilled in team development.

Overview

1
1
year of professional experience

Work History

Call Center Agent

Egyptian American Academy
Alexandria, Egypt
08.2023 - 02.2024
  • Assisted customers by answering inquiries and resolving issues effectively.
  • Utilized call management software to track interactions and maintain accurate records.
  • Adapted quickly to new procedures and technologies, enhancing customer service efficiency.
  • Collaborated with team members to improve communication strategies and service delivery.

Education

Bachelor of Computers And Information -

Damanhour University
06-2024

Skills

  • Call center operations
  • Customer communications
  • Microsoft office
  • Team development
  • Typing speed
  • Calm under pressure

Languages

English
Professional Working
Arabic
Native or Bilingual

Timeline

Call Center Agent

Egyptian American Academy
08.2023 - 02.2024

Bachelor of Computers And Information -

Damanhour University
Ahmed Salah