Ahmed Salah Morsy

• Mapped current business and operational processes and recommended areas for improvement.
• Collaborated with Business, Vendor and IT departments to respond to questions and concerns regarding project details.
• Diminished process gaps and encouraged optimal productivity by closely supervising workflow of claims analysts and mail clerks.
• Created workflow diagrams and Gantt charts to clearly demonstrate processes and timelines.
• Reviewed files, records and other documents to obtain business information and key data informing responses to development requests.
• Researched and compiled tailored monthly analytics and reports for senior management.
• Used coordination and planning skills to achieve results according to schedule.
• Created plans and communicated deadlines to ensure projects were completed on time.
• Software Applications designed and launched :

- Creating and design Bulk Processing Module to assist the business in

creating the Clubs, Organizations and Syndicates Cards on CIB Cards to

be used as Access and Financial Cards

- Digital Transformation of Corporate Department by Facilitating a new

implementation for Moody's Corporate Lending Module

- Design and creating a tactical solution for Business Banking (SME) to help them increase their portfolio as per the CBE Regulations

- Digitalizing the customer journey of the customers stating from booking online the bank appointment until the customer fulfill his request

- Avail an online service over the CIB website to apply for Credit Cards, Loans and Account Opening

and More Products and services successful implementations, references available upon request.

• Developed and initiated projects, managed costs, and monitored performance.
• Updated operational methods, oversaw accounting procedures, tracked information and compiled data to improve efficiency.
• Fostered relationships with vendors to promote positive working relationships.
• Reined in project costs while meeting key milestones.
• Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
• Modified and directed project plans to meet organizational needs.
• Headed project teams specializing in design and launch activities.
• Eliminated discrepancies in progress by reviewing performance, spend and timeline.
• Drove team success through shared vision and recognition of quality performance.
• Projects Lead during 2 years :

- T24 Upgrade from R7 to Latest Release

- T24 TAFc to TAFj Transformation

- CORTEX Cards Management System

- Tenable Security Center Implementation

- BMC Patch Automation Module

- File Integrity Management

- Go Anywhere Secure File Transfer (MFT)

- Corporate Lens (Corporate Lending Module by Moodys)

• Created customized development frameworks for customers based on specific business goals and budgetary constraints.
• Collaborated with Business team and Vendor during early stages of project to develop effective strategies.
• Escalated project-related issues quickly to help Project Managers rectify problems and avoid delays.
• Created all troubleshooting documentation and distributed it to team members and key stakeholders.
• Identified areas that could be improved through specific processes and addition of new software.
• Completed software development lifecycle from requirement analysis to test planning, test case development and test execution.
• Worked closely with business users and business analysts to understand functionality and propose creative solutions to meet business needs.
• Collaborated with Testing team to introduce automated testing protocols, shortening software validation timeframes by 20%.
• Designed, developed and integrated software solutions based on business requirements and objectives.
• Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
• Analyzed existing systems and databases and recommended enhancements to solve business needs

• Formulated strategies for application development framework creation and developmental processes.
• Designed best practice documentation for development
• Allied with Project teams and Application development department to better meet overall business goals.
• Communicated directly with project stakeholders, providing timely updates on project advancement.
• Met with internal and external customers to develop relationships and foster co-innovation opportunities.

• Devised processes to boost long-term business success and increase profit levels.
• Conferred with customer account representatives to service accounts and bring in more than $ 500K in yearly sales.
• Enhanced client satisfaction ratings by resolving difficult customer issues through completion.
• Offered expertise on employee and business development plans to enhance implementation and routine oversight.
• Requirements gathering and governance to business requirements to ensure full benefit of implemented system
• Projects Implemented

- Internet Banking Solution in Global Bank of Commerce (GBC) in Antigua

- Internet Banking and Branch Automation in Cayman National Bank (CNB) in Cayman Islands

- Internet Banking and Branch Automation in Zenith Bank , Nigeria

- IB and Branch Automation in RBC Bank, Barbados

- Internet Banking Solution in Kuwait Finance House, Kuwait

- Internet Banking Solution in Commercial Bank of Dubai, UAE

- Internet Banking Solution in Dubai Islamic Bank, UAE

- Internet Banking Solution in ADIB Bank Egypt

• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Delivered exceptional level of service to each customer by acting fast and resolve issues
• Drove operational improvements which resulted in savings and improved TAT
• Handling Day to Day daily operations Tasks
• Data Entry of New to Bank customers and amendments on existing customers to use bank digital services