Ahmed Salama
Tourism & Travel Consultant
Kerdasa,GIZA
Summary
Dynamic leader with expertise in operations management and client relations, honed at Ourhoneymoon Company. Cultivated strong partnerships and optimized financial performance, driving growth and stability. Proven track record in team leadership and business development, enhancing customer satisfaction and achieving a 20% increase in client retention. Skilled in strategic planning and relationship building.
Overview
2026
2026
years of professional experience
Work History
General Manager
Ourhoneymoon Company
2023 - Current
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed budget implementations, employee evaluations, and contract details.
Internet Sales & Marketing Lead
Madinah & Makkah Hotels
2023 - 2026
- Conducted market research to identify target audiences and optimize marketing efforts.
- Analyzed web analytics data to identify trends, making informed decisions on marketing strategy adjustments.
- Tracked competitors'' activities and adjusted marketing strategies as needed to maintain a competitive edge in the market.
- Conducted market research to understand customer needs and preferences, shaping product offerings accordingly.
Travel Manager
Hertz Egypt Tours
2019 - 2026
- Organized large-scale group travel arrangements, ensuring seamless logistics for both domestic and international trips.
- Streamlined booking processes for increased efficiency, implementing a user-friendly online reservation system.
- Coordinated complex multi-city itineraries that catered to individual preferences while maximizing group cohesion.
- Conducted regular market research to stay informed on emerging trends and offered innovative solutions accordingly.
- Established strong relationships with industry partners, leading to exclusive deals and offers for clients.
- Trained junior staff members on best practices in customer service, leading to improved overall team performance.
- Enhanced travel experience for clients by researching and recommending unique destinations and activities.
- Negotiated competitive rates with vendors to provide cost-effective travel options for clients.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
- Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Generated travel-related reports for clients to facilitate decision-making.
- Coordinated both international and domestic travel accommodations for customers, arranging for airfare, hotel and rental car reservations.
- Helped customers with passport and visa applications.
Education
License of Al Alsun Faculty - German Language And Literature
Ain Shams University
Cairo 05.1997
Skills
Operations management
Customer relationship management
Team leadership
Project management
Business development
Leadership and team building
Effective leader
Staff motivation
Client relations
Relationship building
Problem resolution
Purchasing and planning
Product development
Timeline
General Manager
Ourhoneymoon Company
2023 - Current
Internet Sales & Marketing Lead
Madinah & Makkah Hotels
2023 - 2026
Travel Manager
Hertz Egypt Tours
2019 - 2026
License of Al Alsun Faculty - German Language And Literature
Ain Shams University