Highly detail-oriented and professional branch manager successful at meeting and exceeding branch goals. Expertise in customer service relations and sales management. Proactive with strong background in financial analysis, budgeting and forecasting. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
16
16
years of post-secondary education
2
2
Languages
Work History
Sales Manager
Samia Allouba centers
cairo, Maadi
01.2017 - 12.2017
Established and cultivated solid business relationships with new or existing customers.
Managed accounts to retain existing relationships and grow share of business.
Resolved problems, improved operations and provided exceptional service.
Demonstrated strong organizational and time management skills while managing multiple projects.
Identified issues, analyzed information and provided solutions to problems.
Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
Evaluated performance against goals and implemented appropriate development plans.
Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
Increased sales revenue by developing and implementing effective sales strategies.
Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
Evaluated competitor offerings to maintain a competitive edge, adapting strategies as necessary for sustained success.
Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
Collaborated with upper management to implement continuous improvements and exceed team goals.
Led a successful sales team by providing motivational coaching and performance-based incentives.
Adaptable and proficient in learning new concepts quickly and efficiently.
Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
Directed sales support staff in administrative tasks to help sales reps close deals.
Achieved sales goals and service targets by cultivating and securing new customer relationships.
Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
Closed lucrative sales deals using strong negotiation and persuasion skills.
Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
Sales Agent
Samia allouba Centers
cairo, Maadi
01.2015 - 12.2016
Achieved top performer status within the company due to consistent high sales numbers.
Skilled at working independently and collaboratively in a team environment.
Provided professional services and support in a dynamic work environment.
Collaborated with cross-functional teams to identify and address customer needs.
Presented professional image consistent with company's brand values.
Increased sales revenue by consistently meeting and exceeding sales targets.
Developed, maintained and utilized diverse client base.
Provided timely feedback from customers to the product development team, contributing valuable insights into potential improvements or enhancements.
Exceeded quarterly quotas by effectively managing a large territory of accounts and prioritizing tasks accordingly.
Increased sales and customer satisfaction through personalized servicing.
Strengthened communication skills through regular interactions with others.
Explained features and advantages of memberships/ Personal training/ Group fitness and physiotherapy services to promote sales.
Fitness Manager
Samia Allouba Centers
01.2014 - 12.2016
Met or exceeded monthly revenue and training goals.
Achieved monthly, quarter and yearly goals through made every one at team to reach his/her targets.
Team achieved 15% over target 2015 with increase in memberships number 10%.
Team achieved 20% over target 2016 with increase in memberships numbers 12%.
Implemented efficient scheduling processes for staff and clients, maximizing facility usage and revenue generation.
Provided individualized fitness assessments, program designs and nutrition counseling services.
Increased client retention by developing personalized fitness programs tailored to individual needs and goals.
Managed team of personal trainers, ensuring high-quality instruction and customer satisfaction.
Collaborated with health and wellness professionals to create and execute events, seminars and workshops on various topics.
Developed strong relationships with members, leading to increased referrals and positive word-of-mouth advertising.
Stayed current on industry trends through continued education courses, bringing innovative ideas to facility programming lineup.
Maintained clean and safe facilities by enforcing strict health guidelines, reducing injury rates among clients.
Enhanced member experience by addressing concerns promptly and professionally, resulting in higher satisfaction ratings.
Helped clients set and achieve health and wellness goals.
Recruited talented professionals to join team of trainers through strategic networking efforts at industry events.
Collaborated with other departments to create holistic wellness offerings for members, including nutrition counseling and group exercise classes.
Conducted needs assessments or surveys to determine interest in or satisfaction with wellness and fitness programs, events or services.
Evaluated existing equipment and made recommendations regarding new purchases or repairs.
Led group training sessions focused on functional movement patterns, improving participants'' overall strength and mobility levels.
Conducted regular performance evaluations for staff, providing constructive feedback and opportunities for professional growth.
Supported enrollees in fitness program services by encouraging participation in Zumba, yoga and other beneficial workout classes.
Demonstrated safe and correct forms for each exercise and piece of equipment.
Developed and maintained positive relationships with community members, businesses and vendors to build trust and rapport.
Fostered positive working environment for all employees by encouraging staff members to voice opinions and concerns without fear of reprisal.
Implemented effective social media strategies facilitate new business and promote patronage in existing customers.
Developed and implemented comprehensive fitness and wellness programs to promote healthy lifestyles.
Monitored and evaluated program performance to determine value and quality.
Coordinated educational seminars on topics such as injury prevention or sports-specific training techniques.
Proven ability to learn quickly and adapt to new situations.
Skilled at working independently and collaboratively in team environment.
Demonstrated high level of initiative and creativity while tackling difficult tasks
Personal Trainer
Samia Allouba Centers
cairo, Maadi
10.2005 - 12.2017
Developed customized fitness plans for wide range of clients to expand services.
Increased client retention through consistent communication, motivation, and support.
Consistently exceeded monthly sales targets by effectively presenting personal training packages to potential clients.
Best seller 2008,2009,2010 for All Samiaa allouba Branches.
Educated clients on proper exercise techniques, reducing risk of injury during workouts.
Improved client fitness levels by developing personalized workout plans and monitoring progress.
Organized fun and engaging gym challenges to foster camaraderie among members and promote healthy competition.
Promoted safe and inclusive environment for club clients and members.
Mentored junior trainers on best practices for building a successful career in the fitness industry.
Developed healthy eating meal plans for clients to provide holistic approach.
Enhanced gym member satisfaction by providing one-on-one consultations and group training sessions.
Trained clients during strength training, cardio vascular exercise, and stretching.
Provided emergency first aid and CPR as needed.
Promoted fitness classes to boost gym attendance.
Branch Manager
Fitness Pioneer
cairo, Cairo
01.2023 - Current
Achieved targets and 10% over gross for last three years.
Achieve quart and annual targets with
Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within team.
Increase memberships retention for 12% comparing to previous year.
Maintain memberships with slightly increase during 2018-2023 reaching 7%.
Met deadlines by proactively managing individual and team tasks and streamlining processes.
Established internal audit procedures to validate and improve accuracy of financial reporting.
Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
Developed high-performing team through targeted recruitment, training, and performance management initiatives.
Maintained friendly and professional customer interactions.
Enhanced staff competency with regular training sessions, boosting productivity levels across branch operations.
Resolved various issues impacting sales management and business operations.
Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
Assessed employee performance and developed improvement plans.
Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
Generated financial and operational reports to assist management with business strategy.
Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
Reduced employee turnover by fostering positive work environment and offering competitive compensation packages.
Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
Analyzed business processes to identify cost savings and operational efficiencies.
Complied with established internal controls and policies.
Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
Implemented risk management strategies to minimize potential losses while maintaining healthy balance between risk and return on investments.
Prepared internal and regulatory financial reports, balance sheets and income statements.
Coordinated marketing campaigns tailored towards target audience segments resulting in increased brand awareness within local community.
Evaluated and negotiated contracts to procure favorable financial terms.
Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
Managed time efficiently in order to complete all tasks within deadlines.
Demonstrated leadership skills in managing projects from concept to completion.
Applied effective time management techniques to meet tight deadlines.
Self-motivated, with strong sense of personal responsibility.
Excellent communication skills, both verbal and written.
Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set
Lecturer
Helwan University, Faculty Of Physical Education
01.2014 - 06.2024
Applied innovative teaching methods to encourage student learning objectives..
Led seminars and workshops to facilitate student learning and engagement and increase memory retention.
Mentored and advised students to explore career pathways based and amplify knowledge, skills and strengths.
Built strong rapport with students through class discussions and academic advisement.
Created and designed quizzes, tests and projects to assess student knowledge.
Conducted engaging in-class discussions to facilitate learning and encourage participation.
Participated in conferences and professional development opportunities to stay up-to-date with latest trends in field.
Collaborated with faculty and staff to create meaningful learning experiences.
Designed and implemented various educational activities and programs to meet student needs.
Graded quizzes, tests, homework, and projects to provide students with timely academic progress information and feedback.
Taught diverse student population by employing various learning styles and abilities.
Implemented differentiated instruction methods to address unique needs of each learner, ensuring academic success for all students.
Maintained open lines of communication with parents through conferences, email correspondence, and phone calls to provide ongoing updates on student progress.
Used PowerPoint and Google Classroom technology to give presentations to student classrooms
Designed and implemented various educational activities and programs to meet student needs
Reviewed program materials and coordinated updates to keep department materials relevant and accurate.
Branch Manager
Samia Allouba Centers
cairo, Cairo
01.2017 - 12.2022
Achieved targets and 10% over gross for last three years.
Achieve quart and annual targets with
Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within team.
Increase memberships retention for 12% comparing to previous year.
Maintain memberships with slightly increase during 2018-2023 reaching 7%.
Met deadlines by proactively managing individual and team tasks and streamlining processes.
Established internal audit procedures to validate and improve accuracy of financial reporting.
Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
Developed high-performing team through targeted recruitment, training, and performance management initiatives.
Maintained friendly and professional customer interactions.
Enhanced staff competency with regular training sessions, boosting productivity levels across branch operations.
Resolved various issues impacting sales management and business operations.
Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
Assessed employee performance and developed improvement plans.
Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
Generated financial and operational reports to assist management with business strategy.
Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
Reduced employee turnover by fostering positive work environment and offering competitive compensation packages.
Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
Analyzed business processes to identify cost savings and operational efficiencies.
Complied with established internal controls and policies.
Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
Implemented risk management strategies to minimize potential losses while maintaining healthy balance between risk and return on investments.
Prepared internal and regulatory financial reports, balance sheets and income statements.
Coordinated marketing campaigns tailored towards target audience segments resulting in increased brand awareness within local community.
Evaluated and negotiated contracts to procure favorable financial terms.
Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
Managed time efficiently in order to complete all tasks within deadlines.
Demonstrated leadership skills in managing projects from concept to completion.
Applied effective time management techniques to meet tight deadlines.
Self-motivated, with strong sense of personal responsibility.
Excellent communication skills, both verbal and written.
Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set
Strength and Conditioning Coach
E.B.F
cairo, Cairo
01.2020 - 04.2021
Championed a culture of continuous improvement by regularly reviewing program outcomes, seeking feedback from athletes and coaches, and making data-driven adjustments as needed.
Paid attention to detail while completing assignments.
Reduced injury rates through detailed assessments, targeted mobility exercises, and proper movement pattern training.
Enhanced athlete performance by designing and implementing customized strength and conditioning programs.
Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.
Proven ability to develop and implement creative solutions to complex problems.
Reviewed and improved nutritional habits of team members.
Coordinated scheduling with other coaching staff members to ensure seamless integration of strength and conditioning sessions within overall practice plans.
Worked flexible hours across night, weekend, and holiday shifts.
Facilitated group coaching sessions and provided individual coaching support.
Presented at coaching conferences and workshops, sharing knowledge with industry peers for professional development purposes.
Led daily training sessions for high-performance athletes.
Created a positive training environment by fostering strong relationships with athletes, coaches, and support staff.
Educated athletes on proper lifting technique, reducing the risk of injury during weight room sessions.
Implemented sport-specific conditioning drills to improve athletic capabilities in various team sports.
Served as a mentor for younger or less experienced coaches on staff, offering guidance on program planning and execution strategies.
Developed and delivered effective and engaging coaching sessions to improve performance.
Enhanced functional movement pattern of each athlete.
Increased athlete accountability by implementing attendance policies and regularly communicating expectations.
Helped athletes set, pursue and attain individual and team goals.
Excellent communication skills, both verbal and written.
Utilized cutting-edge technology and data analysis tools to monitor progress and adjust programming accordingly.
Developed and implemented programs focused on improving power, speed and endurance.
Boxing Coach
Maadi 77 Club
cairo, Cairo
06.2011 - 12.2019
Boxing coach for ALI AMR Elsherif boxing champ :
He won the gold medal in the Arab Youth boxing championship 2019.
Bronze medalist in Algeria boxing championship 2022.
He won 5th place in the Mediterranean Games Algeria 2022.
Boxing coach for Essam Amin shokry boxing champ :
HE Won 5th place Mediterranean Games Spain 2018.
He won 6th place Mediterranean Games Algeria 2202.
He won Bronze medal at the Algerian International Championship 2022.
Boxing coach for Ahmed Osama Elsaeed boxing champ:
Bronze medalist in Algeria boxing championship 2022.
He won silver medal Arab boxing tournament 2017
He won Bronze medal in first Arab boxing tournament Morocco 2016.
Boxing coach for Mohamed Saeed Bakry boxing champ :
He won Silver medal in Arab Youth boxing championship 2018.
He won silver medal in Arab Youth boxing championship 2019.
He participates in youth African games 2018.
Boxing coach for Mohamed Hossam Ali boxing champ:
He won Gold Medal in Arab youth championship 2022.
He won Gold medal in Arab youth championship 2023.
He won 9th place in youth world boxing championship 2022
Boxing coach for Abd allah Ehab boxing champ:
He won bronze medal in romaina open games 2022.
Boxing coach for Mohamed Essam Eleeby boxing champ:
He participates in Youth Arab boxing championship 2018.
He participates in youth African games 2018.
Boxing coach for Mahmoud Hassan Ahmed boxing champ :
Participate in Jordan National Team Camp 2012.
Participate in the UAE international team camp 2015.
Participate in Saudi Arabia national team camp 2016.
Participate in Kuwait National Team Camp 2017.
Evaluated athlete progress regularly, providing constructive feedback and adjusting training plans accordingly.
Adaptable and proficient in learning new concepts quickly and efficiently.
Managed administrative tasks such as scheduling practices, coordinating travel logistics for competitions, and tracking athlete progress records efficiently.
Organized and coordinated boxing team practices and physical workouts.
Tailored coaching approach based on individual learning styles, maximizing comprehension of techniques demonstrated during instruction periods.
Enhanced athletes'' performance by developing individualized training plans and incorporating various coaching techniques.
Education
Some College (No Degree) - Health Club Management.
American College For Training & Professional
Egypt
02.2021 - 05.2021
Bachelor of Science - Sports Studies
Faculty of Physical Education & Sports Science
Egypt
09.2001 - 05.2005
M.D. - Sports Studies
Faculty of Physical Education And Sports Science
Egypt
09.2007 - 03.2013
Ph.D. - Sports Studies
Faculty of Physical Education And Sports Science
Egypt
06.2014 - 01.2019
Diploma - Sports Studies
IFPA
01.2014 - 04.2014
Some College (No Degree) - Athletic Training
AIBA
Egypt
12.2017 - 12.2017
Some College (No Degree) - Prevent Manipulation of Competition (online Cours"
IOC " International Olympic Committee"
Switzerland
01.2020 - 01.2020
Some College (No Degree) - Sports Event Management (online Course).
IOC" International Olympic Committee"
Switzerland
01.2021 - 02.2021
Some College (No Degree) - Sports Training " Special Population"
LFA " Life Fitness Academy"
Dubai
01.2009 - 02.2009
Some College (No Degree) - Sports Training" Cardio Vascular & Strength"
LFA Life Fitness Academy
Dubai
01.2009 - 02.2009
Diploma - Athletic Training GX Fitness
SAS
Egypt
01.2008 - 06.2008
Some College (No Degree) - Sports Training " GX Fitness Management
Less Mills
Egypt
05.2010 - 12.2010
Skills
Community Relations
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Software
Personation tools, Microsoft Office, Spreadsheets, Social Media, Communication tools
Running / boxing/ reading
I like to run 3-4 times a weeks between 2-5 Kilo meters/ i had played boxing for 14 years / i like reading about sports training, management / poem/ science
Timeline
Branch Manager
Fitness Pioneer
01.2023 - Current
Some College (No Degree) - Health Club Management.
American College For Training & Professional
02.2021 - 05.2021
Some College (No Degree) - Sports Event Management (online Course).
IOC" International Olympic Committee"
01.2021 - 02.2021
Some College (No Degree) - Prevent Manipulation of Competition (online Cours"
IOC " International Olympic Committee"
01.2020 - 01.2020
Strength and Conditioning Coach
E.B.F
01.2020 - 04.2021
Some College (No Degree) - Athletic Training
AIBA
12.2017 - 12.2017
Sales Manager
Samia Allouba centers
01.2017 - 12.2017
Branch Manager
Samia Allouba Centers
01.2017 - 12.2022
Sales Agent
Samia allouba Centers
01.2015 - 12.2016
Ph.D. - Sports Studies
Faculty of Physical Education And Sports Science
06.2014 - 01.2019
Diploma - Sports Studies
IFPA
01.2014 - 04.2014
Fitness Manager
Samia Allouba Centers
01.2014 - 12.2016
Lecturer
Helwan University, Faculty Of Physical Education
01.2014 - 06.2024
Boxing Coach
Maadi 77 Club
06.2011 - 12.2019
Some College (No Degree) - Sports Training " GX Fitness Management
Less Mills
05.2010 - 12.2010
Some College (No Degree) - Sports Training " Special Population"
LFA " Life Fitness Academy"
01.2009 - 02.2009
Some College (No Degree) - Sports Training" Cardio Vascular & Strength"
LFA Life Fitness Academy
01.2009 - 02.2009
Diploma - Athletic Training GX Fitness
SAS
01.2008 - 06.2008
M.D. - Sports Studies
Faculty of Physical Education And Sports Science
09.2007 - 03.2013
Personal Trainer
Samia Allouba Centers
10.2005 - 12.2017
Bachelor of Science - Sports Studies
Faculty of Physical Education & Sports Science
09.2001 - 05.2005
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