Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ahmed Salem

Quality Teams Supervisor
Red Sea

Summary

Experienced Supervisor leads team members to complete jobs on-time. Assigns tasks, trains employees, and implements company procedures. Excellent communication and listening skills. Provides leadership and vision, driving teams to meet goals.

Overview

15
15
years of professional experience
4
4
years of post-secondary education

Work History

Quality Team Supervisor

REDSEA24 for Consulting Services
Hurghada, Red Sea
10.2021 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Managed performance reviews for employees, analyzing individual employee achievements and overall trends in workforce execution metrics.

Quality Team Leader

REDSEA24 for Consulting Services
04.2019 - 10.2021
  • Assisted with documenting key processes and procedures and security protocols.
  • Completed thorough physical inspections to check parts against design drawings and related specifications.
  • Conducted thorough audits of manufacturing processes to identify areas for improvement and implement corrective actions.
  • Verified quantity, identifying information and condition of purchased components

Assistant Product and Revenue

REDSEA24 for Consulting Services
11.2016 - 04.2019
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.

Front Office Supervisor

Three Corners Sunny Beach Resort
07.2015 - 11.2016
  • Assisted guests with special requests, demonstrating excellent problem-solving skills and a commitment to customer satisfaction.
  • Coordinated with other departments to resolve any guest issues promptly, ensuring a seamless guest experience from arrival to departure.
  • Organized staff scheduling effectively to maintain appropriate coverage during peak hours without compromising service quality.
  • Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.

Front Office Shift Leader

Three Corners Sunny Beach Resort
07.2013 - 07.2015
  • Drove sales and maximized revenue by up-selling rooms and amenities.
  • Interviewed, hired, coached, and developed front office associates.
  • Monitored inventory levels for front office supplies, placing orders as needed to avoid stock shortages or delays in service provision.
  • Enhanced guest satisfaction by efficiently managing front office operations and addressing guest concerns promptly.

Front Office Receptionist

Three Corners Sunny Beach Resor
01.2010 - 07.2013
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
  • Handled payments efficiently using company''s billing software which contributed to improved financial record keeping.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.

Education

Tourism Management

Faculty of Tourism And Hotels
Menoufia University
09.2004 - 05.2008

Skills

Staff Management

Operations Management

Process Improvement

Strategic Planning

Inventory Control

Data Analytics

Staff Discipline

Training and mentoring

Staff Development

Teamwork and Collaboration

Problem-Solving

Decision-Making

Team building

Goal Setting

Professionalism

Data Analysis

Effective Communication

Organizational Skills

Languages

Arabic
Native language
English
Upper intermediate
B2
French
Elementary
A2
Russian
Elementary
A2

Timeline

Quality Team Supervisor

REDSEA24 for Consulting Services
10.2021 - Current

Quality Team Leader

REDSEA24 for Consulting Services
04.2019 - 10.2021

Assistant Product and Revenue

REDSEA24 for Consulting Services
11.2016 - 04.2019

Front Office Supervisor

Three Corners Sunny Beach Resort
07.2015 - 11.2016

Front Office Shift Leader

Three Corners Sunny Beach Resort
07.2013 - 07.2015

Front Office Receptionist

Three Corners Sunny Beach Resor
01.2010 - 07.2013

Tourism Management

Faculty of Tourism And Hotels
09.2004 - 05.2008

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Ahmed SalemQuality Teams Supervisor