Ahmed Samir
Operations Consultant & Project Manager
Villa 77, Public Security Compound, Wahat Rd, 6th Of October, Giza.
Summary
Encouraging manager and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
Work History
Head of Operations
Mirqah - School Of Management
Cairo
07.2023 - Current
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Reduced operational risks while organizing data to forecast performance trends.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Area Manager
MQR - Co-working Space
Cairo
01.2022 - 06.2023
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Dedicated to expanding client bases by building lasting relationships.
- Transformed underperforming teams into productive, profitable teams.
- Exceeded sales targets with well-developed sales strategy and empowering team coaching.
- Resolved conflicts promptly to promote positive environment for customers.
- Brought in exceptional candidates to boost team productivity and operational efficiency.
Operations Manager
MQR - Co-working Space
Cairo
01.2021 - 12.2021
- Devised processes to boost long-term business success and increase profit levels.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Analyzed and reported on key performance metrics to senior management.
- Reduced operational risks while organizing data to forecast performance trends.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Assisted in recruiting, hiring and training of team members.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Mitigated business risks by working closely with staff members and assessing performance.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Facilities & Procurement Manager
MQR - Co-working Space
Cairo
09.2019 - 12.2020
- Negotiated contracts with suppliers to obtain favorable terms and pricing.
- Developed and implemented procurement policies and procedures to enhance compliance with company standards.
- Analyzed market conditions to make informed decisions on pricing and purchasing strategies.
- Utilized market intelligence to identify opportunities for savings and cost reduction.
- Evaluated supplier quotes based on purchasing procedures and competitiveness in quality, price and delivery.
- Reviewed and approved purchase orders and invoices for accuracy and completeness.
- Generated reports on purchasing activities to support management decisions.
- Developed and tracked metrics to measure supplier performance and cost savings.
- Negotiated pricing and terms with vendors to secure best value for company.
Maintenance Branch Manager
ACTI - Authorized Agency For Home Appliances
Cairo
01.2016 - 10.2017
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Maintained friendly and professional customer interactions.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Implemented service improvements to enhance sales cycle.
- Resolved various issues impacting sales management and business operations.
Senior Manager
Falak - Gallery & Book Store
Garden City - Cairo
06.2012 - 12.2015
- Produced staffing matrix to provide adequate coverage of department.
- Identified cost improvement changes and cost savings plans to increase company savings.
- Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
- Examined quarterly financials to determine business operating capacity.
Education
Bachelor of Science - Jurisprudence & Law English Department
Al-Azhar University
Cairo - Egypt 09.2012 - 07.2017
Skills
Budget development
Timeline
Head of Operations
Mirqah - School Of Management
07.2023 - Current
Area Manager
MQR - Co-working Space
01.2022 - 06.2023
Operations Manager
MQR - Co-working Space
01.2021 - 12.2021
Facilities & Procurement Manager
MQR - Co-working Space
09.2019 - 12.2020
Maintenance Branch Manager
ACTI - Authorized Agency For Home Appliances
01.2016 - 10.2017
Bachelor of Science - Jurisprudence & Law English Department
Al-Azhar University
09.2012 - 07.2017
Senior Manager
Falak - Gallery & Book Store
06.2012 - 12.2015
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