Ahmed Samir
Alexandria
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Assistant Manager
Al-Basma Group (Void Gaming Lounge)
Alexandria, Egypt
04.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Handled day-to-day accounting processes to drive financial accuracy.
- Used advanced software to prepare documents, reports, and presentations.
- Streamlined month-end closing processes, resulting in reduced time spent on financial reporting tasks.
- Enhanced financial decision-making capabilities by providing timely, accurate information to management through regular performance reports.
- Played key role in financial planning and analysis, contributing to company's long-term financial strategy.
Operation Team Leader
Al-Basma Group (Void Gaming Lounge)
06.2021 - 09.2023
- Implemented process improvements that resulted in reduced errors, faster turnaround times, and enhanced overall service levels.
- Led a high-performing team to achieve company objectives through effective communication and mentorship.
- Developed comprehensive metrics for monitoring team performance, leading to increased accountability and success rates.
- Consistently met or exceeded targets through diligent oversight of daily operations coupled with strategic long-term planning efforts.
- Optimized resource allocation, managing staff schedules for maximum productivity and reduced overtime costs.
- Increased customer satisfaction with timely issue resolution and proactive communication strategies.
- Managed budgets and financial reporting, ensuring accurate tracking of expenses and cost-saving measures were implemented as needed.
Operation Specialist
Al-Basma Group (Void Gaming Lounge)
01.2021 - 06.2021
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
- Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
Pharmacist assistant
Al-Saraya Pharmacies
02.2019 - 12.2020
- Provided excellent customer service during high volume periods, effectively managing multiple tasks simultaneously.
- Enhanced customer satisfaction by answering questions and addressing concerns about medications in a timely manner.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Operated cash register and performed front counter tasks to facilitate daily operations.
- Detected and corrected mistakes early on and implemented systems to avoid recurring issues.
- Reduced expenses by negotiating with vendors for better pricing and terms on services and supplies.
Education
BBA - Accounting
Faculty of Commerce, English Section
Damanhur University 09.2019 - 07.2023
Skills
MS Office (Word, Excel, Power Point)
Self-motivated and hard worker
Excellent Communication
Interactive and fast learner
Adaptability
Operational Efficiency
Problem-Solving
Interpersonal Skills
Teamwork and Collaboration
Human relations
Scheduling Coordination
Operations coordination
Birthdate
04/29/01
Languages
Arabic
Native language
English
Upper intermediate
B2
Software
Microsoft Office
Timeline
Assistant Manager
Al-Basma Group (Void Gaming Lounge)
04.2024 - Current
Operation Team Leader
Al-Basma Group (Void Gaming Lounge)
06.2021 - 09.2023
Operation Specialist
Al-Basma Group (Void Gaming Lounge)
01.2021 - 06.2021
BBA - Accounting
Faculty of Commerce, English Section
09.2019 - 07.2023
Pharmacist assistant
Al-Saraya Pharmacies
02.2019 - 12.2020