Ahmed Samir
Cairo
Summary
Dynamic customer service professional with extensive experience at Sumupconsulting - Teleperformance, excelling in problem resolution and relationship building. Proven ability to enhance customer satisfaction through effective communication and critical thinking. Skilled in CRM software and complaint handling, consistently achieving high retention rates and improving support processes.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Sumupconsulting - Teleperformance
06.2025 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Processed orders and managed returns efficiently using CRM software.
- Collaborated with team members to enhance customer satisfaction initiatives.
- Documented customer interactions accurately, ensuring compliance with company policies.
Technical Support Representative
Traeger Grills - Intouch.cx
09.2024 - 01.2025
- Provided technical assistance to customers via phone, email, and chat.
- Diagnosed software and hardware issues using troubleshooting tools and procedures.
- Documented customer interactions and solutions in ticketing system for future reference.
- Collaborated with engineering team to escalate unresolved issues effectively.
Customer Support Specialist
TUI Transcom
02.2024 - 09.2024
- Resolved customer inquiries through multiple communication channels, ensuring timely and effective support.
- Assisted in troubleshooting technical issues, enhancing user experience and satisfaction levels.
- Collaborated with cross-functional teams to streamline support processes, improving overall efficiency.
- Maintained detailed records of customer interactions in CRM systems for accurate tracking and reporting.
CAP Team Associate
Amazon.ca
08.2023 - 01.2024
- Processed customer orders efficiently, ensuring accuracy and timely delivery.
- Managed inventory levels using Amazon's inventory management systems to optimize stock availability.
- Collaborated with team members to enhance workflow efficiency and streamline operations.
- Assisted in training new associates on operational procedures and safety protocols.
Retention Representative
AT&T Sutherland
03.2023 - 06.2023
- Resolved customer inquiries and concerns to enhance retention rates.
- Educated customers on product features and benefits to improve satisfaction.
- Collaborated with team members to streamline processes for better efficiency.
- Documented customer interactions in CRM systems for accurate record-keeping.
Telesales Representative
Outsourcing Skill
09.2020 - 05.2022
- Assisted in managing customer inquiries and providing product information
- Supported sales team by updating customer records in CRM software
- Learned effective communication techniques to enhance customer interactions
- Adapted quickly to new sales strategies and promotional offers
Education
No Degree - Business
Ain Shams University
Cairo, Egypt06-2027
High School Diploma -
Manarate El Mostaqbal Language School
Cairo, Egypt06-2020
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Complaint resolution
- Client relations
- Customer satisfaction measurement
- Call center operations
- Sales expertise
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Customer Service Representative
Sumupconsulting - Teleperformance
06.2025 - Current
Technical Support Representative
Traeger Grills - Intouch.cx
09.2024 - 01.2025
Customer Support Specialist
TUI Transcom
02.2024 - 09.2024
CAP Team Associate
Amazon.ca
08.2023 - 01.2024
Retention Representative
AT&T Sutherland
03.2023 - 06.2023
Telesales Representative
Outsourcing Skill
09.2020 - 05.2022
No Degree - Business
Ain Shams University
High School Diploma -
Manarate El Mostaqbal Language School