Ahmed Samir Ahmed

Work History

National Bank Of Egypt

1 2019 - Current

The implementation of marketing strategy of the bank within the SME section
Managing the Clients documents required to implement the credit review & assessment
Identifing exisiting and potential SME Clients and define their needs
Ensure the validity of limits on the system / Ensure transactions complience withe approved facililty purpose
Managing the Clients documents required to implement the credit review & assessment.
Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
Managed a diverse portfolio of small-to-medium enterprises, ensuring optimal risk management and profitability.
Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Worked with Risk and credit administration departments to facilitate communication and deliver personalized solutions to customers.
Developed strong rapport with clients through regular communication, timely responses, and proactive updates on their accounts.
Managed time efficiently in order to complete all tasks within deadlines.

National Bank Of Egypt

03.2018 - 01.2019

Handling Customer transactions including cashing cheques, receiving deposits, processing transfers, loan payments
Cross-Selling for the bank products.
Sold and cross-sold bank products to new and existing customers.
Identified sales opportunities and referred customers to branch partners in financial services.
Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.
Disbursed cash and checks accurately while maintaining security of cash drawers.
Established rapport with new clients to increase satisfaction and loyalty.
Educated customers on use of banking website and mobile apps.

National Bank Of Egypt

12.2016 - 03.2018

Handling all tasks between the headoffice and the branches
Managing the hiring process between the HR department and all the branches.
Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
Updated HR database with new employee information, changes in benefits, and other details.
Paid attention to detail while completing assignments.
Skilled at working independently and collaboratively in a team environment.

Infinity Business Solutions (IBS)

11.2015 - 12.2016

Advise clients on market conditions, prices, mortgages & legal requirements
Generate lists of properties that are compatible with Client`s needs & financials
Arrange meetings between buyers and sellers when detail of transactions need to be negotiated.

Orange

02.2015 - 06.2015

Investigated and resolved customer inquiries and complaints quickly.
Educated customers about billing, payment processing and support policies and procedures.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Investigated and resolved accounting, service and delivery concerns.
Maintained a thorough knowledge of products and services to provide accurate information to customers.
Achieved high-quality service by adhering to company policies and procedures during each interaction.
Utilized CRM software efficiently, updating customer profiles accurately during each interaction.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.