Ahmed Sayed
Sales Representative
Alexandria,BA
Summary
Seasoned Sales Representative knowledgeable about selling in B2C environments. Leverages exceptional customer relations experience to win new customers. Skilled at demonstrating products and closing sales with tenacious and driven approach. Talented networker with expertise in cold calling, strategic planning and task prioritization focused on maximizing efficiency and sales success. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Results-oriented Sales Floor Associate with deep understanding of sales principles and customer service practices. Self-motivated individual with strong desire to succeed and meet goals. Outgoing and friendly, quickly establishing rapport with customers that encourages repeat business. Outside sales specialist with strength in negotiations, e-commerce and customer service. Excellent interpersonal and time management skills. Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue, and profit goals.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Salesperson
Ace Hardware
Kuwait , Kuwait
05.2017 - 04.2020
- Presented professional image consistent with company's brand values.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Built relationships with customers and community to promote long term business growth.
- Stayed current on company offerings and industry trends.
- Provided product benefits and advantages and discussed pricing with interested parties.
- Developed and grew leads through repeat business and customer referrals.
- Enhanced product knowledge by attending training sessions and staying current with industry trends.
- Expanded brand and marketing strategies by planning strategic events.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Spearheaded initiatives to improve internal communication within the sales team, fostering collaboration and sharing best practices.
- Implemented effective sales strategies to maximize revenue generation.
- Utilized CRM software to manage contacts, track progress, and analyze performance metrics.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Consulted with businesses to supply accurate product and service information.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Contributed to team objectives in fast-paced environment.
- Located merchandise across various stores to address customer needs.
- Trained and mentored new sales representatives.
- Worked to build relationships with customers and built potential for additional sales.
- Developed, maintained and utilized diverse client base.
- Attended monthly sales meetings and quarterly sales trainings.
- Set yearly quotas for individual account executives, implementing attainable benchmarks that motivated the entire team.
- Coached new hires on sales techniques, contributing to their development as successful team members.
- Used customer insights to develop innovative sales strategies to increase sales.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Grew market share within the territory by strategically targeting untapped segments of the market.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Organized promotional events that showcased products while driving brand awareness and generating leads.
- Informed customers of promotions to increase sales productivity and volume.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Increased average transaction value by upselling complementary products or services based on customer needs.
- Implemented ongoing feedback loops between the sales department and senior leadership in order to facilitate organizational growth opportunities based on real-time results from front-line employees.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Generated new leads through networking and attending industry events.
- Exceeded monthly targets by diligently following up on leads and closing deals promptly.
- Developed and implemented sales strategies to increase profits.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Networked within community to build and nurture successful relationships with new and long-term customers.
- Managed customer from initial contact to closing with attention to detail to build loyalty.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Recorded accurate and efficient records in customer database.
- Asked open-ended questions to determine needs and assisted customers in selecting appropriate merchandise.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Skilled at working independently and collaboratively in a team environment.
- Applied effective time management techniques to meet tight deadlines.
- Paid attention to detail while completing assignments.
- Gained strong leadership skills by managing projects from start to finish.
- Resolved problems, improved operations and provided exceptional service.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Strengthened communication skills through regular interactions with others.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Cultivated interpersonal skills by building positive relationships with others.
- Demonstrated leadership skills in managing projects from concept to completion.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Negotiated contracts skillfully, securing favorable terms for both company and client.
- Met existing customers to review current services and expand sales opportunities.
- Maintained current knowledge of evolving changes in marketplace.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Trained new employees on customer service, money handling and organizing strategies.
- Built diverse and consistent sales portfolio.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Achieved or exceeded company-defined sales quotas.
- Streamlined sales processes to reduce inefficiencies and improve overall productivity.
- Generated advertising brochure for vendor use.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Listened to clients and introduced solutions to satisfy business and personal needs.
- Expanded customer base through targeted prospecting and networking efforts.
- Improved customer service and telecommunication skills to build lasting relationships.
- Negotiated prices, terms of sales and service agreements.
- Kept detailed records of daily activities through online customer database.
- Developed relationships with clients for increased loyalty and repeat business.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Set and achieved company defined sales goals.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Collaborated with cross-functional teams to identify and address customer needs.
- Developed and implemented marketing plans to increase brand awareness and drive sales.
- Developed and delivered engaging sales presentations to convey product benefits.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Contributed to event marketing, sales and brand promotion.
- Managed key accounts in order to maintain strong relationships with top-tier clients.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Negotiated contracts with clients and developed relationships with key personnel.
- Worked with loss prevention in monitoring shopper behavior.
- Logged reports, expenses, receipts, and sales in company database.
- Increased sales and customer satisfaction through personalized servicing.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
Education
Bachelor Of Arts - LITERATE LANGUAGE
College Of Art
Egypt 05.1997 - 05.2001
Skills
Cross-selling products and services
Account Management
Customer Engagement
Business Development
Prospecting skills
Sales Pipeline Management
Networking
Sales strategy development
Closing Techniques
Relationship selling
Up-selling
Sales management
Sales process
Trial close
Negotiation
Reference selling
Cold-calling
Customer Relationship Building
Relationship Building
Complaint Handling
Needs analysis
Product description
Customer care
Prospecting
Sales Presentations
Referral Marketing
Social selling
Sales software proficiency
Prospecting clients
Account development
Customer Needs Assessment
Lead prospecting
Competitor research
Client Service
Proposal Development
Sales Forecasting
Process Improvement
Sales consultation
Records Management
Lead Generation
Revenue Generation
Customer Service
Sales closing
Timeline
Salesperson
Ace Hardware
05.2017 - 04.2020
Bachelor Of Arts - LITERATE LANGUAGE
College Of Art
05.1997 - 05.2001