Ahmed Shaheen
Sales Travel Advisor
Alexandria
Summary
Dynamic professional with extensive experience in the travel and customer service sectors, notably at FlairsTech. Excelled in itinerary creation and problem-solving, enhancing customer satisfaction and operational efficiency. Demonstrated strong negotiation skills and team leadership, securing competitive pricing and fostering a productive work environment.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Business Development Representative
FlairsTech
Alexandria, Alexandria
02.2025 - Current
- Conducted market research to identify new business opportunities and target areas for expansion.
- Developed business pipeline using cold and warm techniques.
- Refined sales pitch techniques based on ongoing evaluation of results, continuously adapting and improving for optimal outcomes.
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
- Expanded business through effective network development, identifying new, and prospective clients.
- Brought in new accounts through successful networking strategies and promotional approaches.
- Increased client base by identifying potential customers and initiating strategic outreach.
- Managed a diverse portfolio of clients across multiple industries, ensuring a deep understanding of each sector''s unique challenges and opportunities.
Travel Sales Consultant
FlairsTech
Alexandria, Alexandria
09.2023 - 01.2025
- Managed multiple bookings simultaneously for timely completion and accurate invoicing.
- Resolved client issues quickly, ensuring their satisfaction with our services and solutions provided.
- Boosted customer satisfaction by providing tailored travel recommendations and personalized services.
- Secured competitive pricing for clients by skillfully negotiating deals with suppliers and vendors on their behalf.
Floor Supervisor
Sutherland
10.2022 - 07.2023
- Held team meetings to gain feedback, provide updates and set policies.
- Streamlined daily processes for increased efficiency, implementing new procedures and best practices.
- Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
- Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Customer Service Representative
Sutherland
Alexandria, Egypt
05.2022 - 10.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
No Degree -
Faculty of Physical Education And Sport
Alexandria, Egypt 12.2021 - Current
Skills
Itinerary creation
Travel industry experience
Strong negotiation
Global destinations
Customer service
Problem-solving
Active listening
Product knowledge
Customer satisfaction
Performance improvements
Team leadership
Team supervision
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Flexible work hoursCareer advancementWork-life balanceWork from home optionQuote
The way to get started is to quit talking and begin doing.
Walt Disney
Languages
Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Business Development Representative
FlairsTech
02.2025 - Current
Travel Sales Consultant
FlairsTech
09.2023 - 01.2025
Floor Supervisor
Sutherland
10.2022 - 07.2023
Customer Service Representative
Sutherland
05.2022 - 10.2022
No Degree -
Faculty of Physical Education And Sport
12.2021 - Current