AHMED SOBHY
Dessouk
Summary
Experienced IT professional with strong background in system administration, network security, and technical support. Skilled in troubleshooting, software installation, and optimizing IT infrastructure for peak performance. Known for effective team collaboration and adaptability in dynamic environments, consistently delivering reliable results.
Overview
9
9
years of professional experience
1
1
Certification
Work History
IT Specialist
El-Mohandes for trading and manufacturing chemicals
01.2023 - Current
- Troubleshoot hardware, software, and network issues for end-users
- Install, configure, and maintain IT systems, servers, and applications
- Collaborate with IT teams and vendors to implement technology solutions
- Monitor system performance and ensure data security and backups
- Provide technical support and training to staff on IT tools and processes
- Document IT procedures, incidents, and system configurations
- Stay updated on emerging technologies and cybersecurity best practices
- Experience in supporting end users on a corporate network; specifically support involving Switches, Subnets, VLAN's, DNS, Network Shares, File/Print services.
- Align IT operations with organizational needs and security standards
- Communicate technical updates and resolutions to stakeholders
- Strong technical troubleshooting and analytical abilities
- Deep understanding of operating systems (e.g., Windows, Linux) and networking
- Excellent proficiency with IT tools (e.g., Active Directory, VMware, Office 365)
Technical Support
El-Mohandes for trading and manufacturing chemicals
01.2020 - 01.2023
- Respond to technical support requests via phone, email, chat, or ticketing system.
- Diagnose and resolve hardware, software, and network issues in a timely manner.
- Guide users through step-by-step solutions and provide clear documentation.
- Install, configure, and update software and drivers.
- Assist with user account setup, password resets, and access permissions.
- Maintain accurate records of support requests, resolutions, and follow-up actions.
- Provide feedback on recurring issues to help improve IT systems and processes.
- Educate users on best practices to prevent future problems
- Delivery of devices and guidance on their use.
Help Desk
El-Mohandes for trading and manufacturing chemicals
01.2017 - 01.2020
- Setup / Troubleshoot / Repair / Upgrade desktop and laptop computers.
- Troubleshoot PC Hardware and Software
- Install / Configure / Support Windows 10 Professional environment Office 2013/2018/2007
- Troubleshoot client networking issues (both LAN & WIFI)
- Resolve network issues
Education
Bachelor of Information System -
Mansoura University
01.2017
Skills
- System Administration (Windows)
- Network Configuration (TCP/IP, DNS, DHCP, VPN)
- Active Directory & Group Policy Management
- Microsoft 365
- Cybersecurity & Firewall Configuration (Sophos)
- Troubleshooting
- Backup
- IT troubleshooting
Certification
- CCNA
- MCSA
- Sophos Firewall
Timeline
IT Specialist
El-Mohandes for trading and manufacturing chemicals
01.2023 - Current
Technical Support
El-Mohandes for trading and manufacturing chemicals
01.2020 - 01.2023
Help Desk
El-Mohandes for trading and manufacturing chemicals
01.2017 - 01.2020
Bachelor of Information System -
Mansoura University