Ahmed Sohail
Guest Relation Manager
Cairo
Summary
Dynamic hospitality professional with over a decade of experience in guest-facing roles, specializing in tourism, customer service, and luxury hotel management. Expertise in managing international guests and ensuring exceptional satisfaction through efficient issue resolution. Multilingual capabilities in Arabic, English, and Chinese facilitate seamless communication with diverse clientele, enhancing overall guest experiences. Proven track record of successfully managing VIP clients and coordinating tailored services to exceed expectations.
Overview
13
13
years of professional experience
3
3
Languages
Work History
English & Chinese Tour Guide
MTT Travel Agency
05.2023 - Current
- Organize and lead tours for English- and Chinese-speaking guests, delivering engaging cultural and historical experiences.
- Assist international groups with hotel check-in, transfers, and excursions, ensuring seamless travel experiences.
- Manage guest requests and resolve concerns with professionalism and hospitality.
- Strengthen cross-cultural communication between local partners and international tourists.
Guest Relation Manager
AMC International 5 Hotel
03.2020 - 04.2023
- Managed the guest relations department in a five-star international hotel, ensuring world-class service standards.
- Welcomed VIP guests and coordinated with different departments to guarantee personalized experiences.
- Handled guest complaints and resolved issues efficiently, achieving high guest satisfaction scores.
- Supervised and trained front office and guest relations staff, enhancing team performance.
- Coordinated special events, reservations, and guest requests, maintaining a luxury service environment.
Guest Relations / Tour Guide (Chinese & English)
MTT Travel Agency
01.2016 - 02.2020
- Welcomed and assisted more than 1000 international guests, ensuring high levels of satisfaction.
- Coordinated with hotels, transportation, and travel partners to deliver smooth guest experiences.
- Resolved guest complaints promptly and professionally, maintaining a positive service reputation.
- Managed group logistics and handled VIP delegations with discretion and professionalism.
Customer Service Representative (Bilingual: Chinese–English)
Altima Telecom
01.2013 - 12.2014
- Provided customer support for international clients in both Chinese and English.
- Handled technical inquiries and service issues with professionalism.
- Improved customer satisfaction by delivering timely solutions and clear communication.
- Remote
Education
Ph.D. - Public Economic Management
Zhengzhou, China 04.2001 -
M.D. - Tourism Management
Central China Normal University
Wuhan, China 04.2001 -
Chinese Language Diploma - Chinese Language
Central China Normal University
Wuhan, China 04.2001 -
Bachelor's - Tourism Guidance And Hospitality
Helwan University
Cairo, Egypt 04.2001 -
Skills
- Guest relations management
- Conflict resolution
- Cross-cultural communication proficiency in Arabic, English, and Chinese
- Team leadership
- Hospitality & Tourism Management
- Proficient in Microsoft Office
- Customer engagement
- Travel planning expertise
- Fluent in English, Chinese, and Arabic
Interests
Travel, reading, football, swimming, horse riding, learning languages
Timeline
English & Chinese Tour Guide
MTT Travel Agency
05.2023 - Current
Guest Relation Manager
AMC International 5 Hotel
03.2020 - 04.2023
Guest Relations / Tour Guide (Chinese & English)
MTT Travel Agency
01.2016 - 02.2020
Customer Service Representative (Bilingual: Chinese–English)
Altima Telecom
01.2013 - 12.2014
Ph.D. - Public Economic Management
04.2001 -
M.D. - Tourism Management
Central China Normal University
04.2001 -
Chinese Language Diploma - Chinese Language
Central China Normal University
04.2001 -
Bachelor's - Tourism Guidance And Hospitality
Helwan University
04.2001 -
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