Summary
Overview
Work History
Education
Skills
References
Timeline
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Ahmed Hassan

Cairo

Summary

Results-driven Retail Store Manager with expertise in sales analysis, operational efficiency, and team training. Proven track record in driving store performance and enhancing customer satisfaction.

Overview

11
11
years of professional experience

Work History

Retail Store Manager

BTC
Egypt
03.2023 - Current
  • Managed daily store operations and ensured compliance with company policies.
  • Trained and supervised staff to enhance customer service skills.
  • Oversaw inventory management and maintained accurate stock levels.
  • Conducted regular staff meetings to communicate goals and updates.
  • Analyzed sales data to identify trends and adjust strategies accordingly.
  • Coordinated promotional events to boost store visibility and engagement.
  • Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
  • Built and maintained strong working relationships with team members.
  • Resolved customer complaints in a timely manner to maintain positive relationships with customers.
  • Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
  • Handled cash register transactions accurately while providing excellent customer service.
  • Boosted company sales by developing and implementing strategic marketing approaches.
  • Coordinated stock replenishment processes as needed based on sales trends.
  • Ensured all safety protocols were followed at all times by staff members.
  • Hired and trained positive, enthusiastic employees to boost talents of retail team.
  • Conducted regular inventory counts throughout the year to maintain accurate records.

CEO

Private Business
Egypt
01.2019 - 04.2022

Retail Store Manager

Vodafone
Egypt
11.2014 - 09.2018
  • Sales & Revenue Management
    Drive store performance to meet/exceed sales, profitability, and customer KPIs.
    Monitor daily, weekly, and monthly sales metrics and create action plans when needed.
    Maximize cross-selling and up-selling opportunities for Vodafone’s services and products.
  • Team Leadership & Development
    Recruit, train, supervise, and motivate store staff to ensure peak performance.
    Conduct regular coaching, performance reviews, and feedback sessions.
    Ensure staff adherence to company policies and operational procedures.
  • Customer Experience
    Ensure consistent delivery of high-quality customer service in line with Vodafone standards.
    Resolve escalated customer issues efficiently and professionally.
    Monitor and manage customer feedback and satisfaction levels.
  • Operations & Compliance
    Oversee daily operations, stock levels, merchandising, and visual presentation.
    Ensure compliance with Vodafone operational guidelines and health & safety standards.
    Maintain accurate store documentation including cash handling and inventory reports.
  • Reporting
    Provide timely and accurate sales and operational reports to the Area Manager.
    Monitor market trends and competitor activity and report insights.

Education

Faculty Commerce

Ain Shams
Egypt
01-2009

Skills

  • Sales analysis
  • Recruitment and hiring
  • Staff management
  • Staff training
  • Customer relationship management
  • Inventory management
  • Operational efficiency
  • Strategic marketing
  • Effective communication
  • Problem solving
  • Time management
  • Sales growth
  • Performance monitoring
  • Team leadership
  • Loss prevention
  • Strong multi-tasking

References

References available upon request.

Timeline

Retail Store Manager

BTC
03.2023 - Current

CEO

Private Business
01.2019 - 04.2022

Retail Store Manager

Vodafone
11.2014 - 09.2018

Faculty Commerce

Ain Shams

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Ahmed Hassan