AHMED TAHER
Giza
Summary
Experienced professional with 13 years in the banking industry, specializing in corporate services, logistics, fleet management, travel, and event management. Leveraging dual expertise in IT and logistics, combined with a strong foundation in Computer and Information Technology analysis, to deliver innovative problem-solving solutions. Proven ability to enhance operational efficiency, optimize service delivery, and implement process improvements. Passionate about integrating business intelligence, data analytics, and visualization into marketing strategies
Overview
14
14
years of professional experience
Work History
Team Head
Technology Risk Assurance
04.2024 - 01.2025
- Conduct regular risk assessments to determine potential impacts on business operations.
- Present risk reports and assurance findings to the board and senior leadership
- Lead the internal audit process related to risk management and assurance activities.
Team Head
Logistics
01.2019 - 01.2024
- Overseeing the management of the bank’s travel services and fleet operations, ensuring efficient and cost-effective management.
- Managing and conducting corporate employee benefits, specifically related to travel arrangements, hotels, flights, car allowances, fleet management, and associated services.
- Managing vendor operation management for 30 vendors in different service areas (Corporate Benefits, Fleet, Travel, Courier, Flight, Acc.).
- Dealing closely with Procurement and Tendering teams for RFPs, POs, offers, and requests for the fulfillment of logistical banking-related services.
- Build and maintain strong relationships with external service providers, including car dealerships, fleet leasing companies, travel agencies, and accommodation providers.
- Coordinating and event planning with business and marketing, and all related stakeholders, ensuring a smooth workflow, best experience, and adherence to the planned budget.
- Ensuring the business continuity of service delivery for all bank employees, with smooth operations and quality of services.
- Develop and update policies related to employee benefits, travel services, and associated logistics, ensuring alignment with industry best practices and legal requirements by conducting regular feedback mechanisms and surveys to gather customer feedback.
Supervisor
IT Service Management
01.2016 - 01.2019
- Generating a daily, weekly, monthly, annual reports for team members based on KPI’s
- Managing first line channels of technical support (Phone, Ticketing system, Email)
- Managing Senior management support technical related issues
Etisalat UAE – Raya Contact Center
01.2012 - 01.2013
- Diagnose and resolve technical problems related to internet connectivity, mobile network issues, VoIP services, TV streaming services, and other telecommunication products.
- Escalate unresolved or complex issues to second-level support or field technicians while ensuring accurate documentation of the issue.
- Utilize remote diagnostic tools and systems to identify and fix issues when possible.
PR and Communications Officer
Egyptian Air Forces Hospital
01.2011 - 01.2012
- Ensuring enhanced customer experience by fulfilling all inquiries, handling incidents, receiving and managing all suggestions, and meeting with all other stakeholders to reach a better customer experience.
Education
MBA - Business Administration And Management
Arab Academy For Science, Technology, And Maritime
AAST01-2023
BSc - Information Technology & Decision Support
Cairo University
01-2010
Skills
- Motivational
- Customer focus
- Operational excellence
- Staff development
- Presentation skills
- Communication skills
Certifications & Training
- Data Analysis & Data Visualization- AUC
- Digital Marketing Strategy, Edinburgh - edx University, 2024-2025
- MBA - Masters in Business Administration, AAST, 2023
- Transformational Leadership, Frankfurt, 2022
- Entrepreneurship Diploma, Wharton – Pennsylvania, 2019
- International Marketing Diploma, Cambridge, 2018
- Investment & Financial Trading, Academy of 2018
- Certified Cryptocurrency Trader, Blockchain Council, 2017
- Emotional Intelligence, CIB, 2017
- Sales Operations Management, CIB – Quest, 2017
Address
VILLA 335 EL YASMINE COMPOUND, SHEIKH ZAYED, Cairo
References
All References are available upon request.
Timeline
Team Head
Technology Risk Assurance
04.2024 - 01.2025
Team Head
Logistics
01.2019 - 01.2024
Supervisor
IT Service Management
01.2016 - 01.2019
Etisalat UAE – Raya Contact Center
01.2012 - 01.2013
PR and Communications Officer
Egyptian Air Forces Hospital
01.2011 - 01.2012
MBA - Business Administration And Management
Arab Academy For Science, Technology, And Maritime
BSc - Information Technology & Decision Support
Cairo University
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