Ahmed Twfeek
Assiut
Summary
Experienced and skilled Customer/Field Service Engineer adept at resolving intricate customer concerns and fostering favorable interactions. Demonstrates a diligent work ethic and genuine passion for the field. Enthusiastic job seeker equipped with exceptional organizational abilities, seeking to secure an entry-level position. Committed to contributing to team success and actively assisting in accomplishing company objectives.
Overview
11
11
years of professional experience
1
1
Certification
Work History
CT/MRI Customer Service Engineer
Siemens -Healthineers
12.2023 - Current
- Enhanced customer satisfaction by promptly addressing and resolving technical issues.
- Implemented proactive maintenance plans for clients, reducing downtime and increasing overall system reliability.
- onsite installations of hardware systems for major clients, ensuring smooth integration into existing infrastructure without disruption to daily operations.
Advanced Field Service Engineer
CT/DGS, GE Healthcare
10.2015 - 11.2024
- Performed onsite installation, modification and maintenance of systems and equipment.
- Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
- Completed preventive maintenance on machines to enhance production and maintain quality.
- Enhanced customer satisfaction with prompt and efficient troubleshooting of complex technical issues.
Field Service Engineer
Global Technology
10.2013 - 09.2015
- Perform installations, periodic preventive maintenance, repairsand troubleshooting for CT and X-ray systems
- Daily communication with customers to ensure systems areworking well and maintaining customer satisfaction
- Perform installations, periodic preventive maintenance, repairs andtroubleshooting for Laser /Thermal printers and computed
- Radiography (CR)
- Daily communication with customers to ensure systems are workingwell and maintaining customer satisfaction
Education
Biomedical Engineering,
El Shorouk Academy
Cairo, EgyptSkills
- Hardware troubleshooting
- Network diagnostics
- Equipment Installation
- Sales Support
- Teamwork and Collaboration
- Time Management
- Problem-Solving
Languages
Arabic
Native language
English
Advanced
C1
Certification
- PMP Certified,PMI 2019-2025
- L3-CT VCT 7.X Course ,Xaui ,China
- L3-CT LIGHTSPEED Course ,Milwaukie USA
- OEC BRIVO 715/785/865 ,Wendelstein ,Germany
- OEC 9900-ELITE ,Dubai ,UAE
Timeline
CT/MRI Customer Service Engineer
Siemens -Healthineers
12.2023 - Current
Advanced Field Service Engineer
CT/DGS, GE Healthcare
10.2015 - 11.2024
Field Service Engineer
Global Technology
10.2013 - 09.2015
Biomedical Engineering,
El Shorouk Academy
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