Ahmed Waheed
Operations Sr. Supervisor
Cairo
Summary
Focused Sr. Supervisor with proven team management and decision making abilities. Smoothly steers operations with current and accurate technical knowledge. Offers 7+ years in System Administration, Software engineering, Project Management, Agile methodologies, and top-notch abilities in Linux, Bash, and Python.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
4
4
Certificates
1
1
Language
Work History
OSS Sr. Supervisor
Vodafone
Cairo
12.2021 - Current
- Managed and developed team of 8 SRE engineers.
- Tracked individual performance and take appropriate corrective measures.
- Provided coaching to team members on agile processes.
- Responsible for 24x7x365 monitoring, response, service restoration, and escalation for all network management systems in Vodafone Egypt.
- Achieved 33% time reduction in daily checks using automation and RPA processes.
- Tracked on going projects' progress with various operation and planning teams.
- Created budgets and managed coasts for average of 10 projects annually.
- Managed budget of around €1.3 Million.
- Issued and handled al POs using SAP.
OSS Technical Lead
Vodafone
Cairo
12.2018 - 11.2021
- Lead team of 5 SRE engineers in OSS domain.
- Interacted and communicated with 1,000+ internal customers, business users, and IT staff.
- Continuous support for 50+ physical servers, and 1,100+ VMs.
- Developed 30+ automations for daily health-check.
- Coordinate internal resources and vendor/third parties for smooth execution of projects.
- Planned, integrated, and delivered 4 ENM systems in Vodafone Egypt.
- Developed application to integrate mobile App with OSS-RC & ENM using Python and REST APIs based on agile methodology.
- Developed GUI using Python to enhance user experience for Integration teams.
- Prepared status reports, presentations, and project demonstrations for senior managers, and HOD.
OSS Sr. Specialist
Vodafone
Cairo
11.2015 - 11.2018
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed auto-recovery scripts using Bash script and Python to enhance availability and reduce recovery time.
- Developed different scripts for capacity planning using Bash script.
- Provided and maintained 120+ customized reports for stakeholders.
- Developed detailed projects plan to monitor and track progress.
- Managed OSS-RC split project including migration of 17 RNCs and 3,000+ radio nodes.
- Created and operated local Active Directory for multiple systems.
Transport Backoffice Engineer
Vodafone
Cairo
01.2014 - 10.2015
- Coordinated workload for first line team consisted of 6 engineers.
- Monitored and troubleshooted problems related to various transmission domains (Ericsson, Huawei & SIAE).
- Handled 200+ transmission tickets per day.
NFM Area Coordinator
Ericsson
Cairo
01.2012 - 12.2013
- Coordinated workload for rest of field teams (Diesel, Portable generators, Environment, Power, and Access teams).
- Established new team of 3 members, and gave them training and technical support.
- Met customers to prepare detailed ordering briefs and clarify specific requirements of each project.
Network Performance Engineer
Itisal International Co.
Cairo
11.2010 - 12.2011
- Maintained high network performance by checking RF & antenna systems using Sitemasters “Protek, Anritsu & JDSU” for 650+ sites.
- Solved RX diversity problems.
Education
Bachelor's Degree - Telecommunications Engineering
Cairo University
Egypt 09.2005 - 07.2010
Skills
Budget forecasting
undefinedCertification
Meta iOS Developer Professional Certificate
Timeline
Scrum Master (ABC) e-learning
03-2022
OSS Sr. Supervisor
Vodafone
12.2021 - Current
OSS Technical Lead
Vodafone
12.2018 - 11.2021
Linux admin & scripting diploma
12-2015
OSS Sr. Specialist
Vodafone
11.2015 - 11.2018
Transport Backoffice Engineer
Vodafone
01.2014 - 10.2015
NFM Area Coordinator
Ericsson
01.2012 - 12.2013
Network Performance Engineer
Itisal International Co.
11.2010 - 12.2011
Bachelor's Degree - Telecommunications Engineering
Cairo University
09.2005 - 07.2010
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