Ahmed Wahid
Executive Director
Cairo
Summary
Highly effective and results-oriented professional with 11+ years of experience driving success in tour management and supplier relations. Proven ability to optimize operations, build strong teams, and achieve strategic objectives.
Results-oriented professional with background in managing complex operations within high-paced environment, seeking to transition into new field. Demonstrated expertise in strategic planning and team leadership, consistently driving process improvements and enhancing productivity. Looking to leverage these transferable skills to contribute effectively in new and challenging role.
Overview
20
20
years of professional experience
2004
2004
years of post-secondary education
3
3
Languages
Work History
Executive Director of Operations & Product
Nirvana Over the World
01.2022 - Current
- Drove budget planning, team performance, and new business development
- Implemented cost-saving measures and consistently exceeded organizational targets
- Improved operational efficiency by streamlining processes and implementing innovative strategies.
- Developed long-term strategies to drive continuous improvement in operations, resulting in increased revenue and reduced costs.
- Drove employee engagement initiatives aimed at increasing retention rates among top performers within the organization.
- Implemented performance metrics to track progress, identify areas for improvement, and guide team efforts toward achieving goals.
Director of Operations & Products
Nirvana Over the World
01.2020 - 01.2022
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Defined, implemented, and revised operational policies and guidelines.
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
- Mitigated risks by developing comprehensive contingency plans that ensured business continuity during unforeseen events or challenges.
Operations Manager
Nirvana Over the World
01.2018 - 01.2020
- Managed budget reporting, customer relations, and business procedure implementation
- Improved business processes and facilitated XML integrations
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
OUTBOUND OPERATIONS MANAGER & SUPPLIERS RELATION
ALL IN TRAVEL
01.2015 - 12.2017
- Coordinated cross-functional teams to address operational bottlenecks and improve overall efficiency.
- Trained new hires in proper procedures, ensuring consistent quality standards across the team.
- Ensured timely resolution of customer issues related to shipments, fostering positive feedback on company responsiveness and service quality levels.
- Participated in process improvement projects, identifying areas of inefficiency or waste within the supply chain network.
- Developed key performance indicators to measure team success and drive continuous improvement initiatives.
OPERATIONS SUPERVISOR
ALL IN TRAVEL
01.2009 - 01.2015
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Developed strong relationships with key customers to better understand their requirements and tailor services accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Developed and implemented standard operating procedures to ensure consistency in service delivery across all shifts.
OPERATIONS SUPERVISOR
GOLDEN LAND TOURS
01.2005 - 01.2009
Education
BA - Language and Translation - German
Skills
Operations management
Logistics management
Workforce planning
Organizational development
Facilities management
Executive leadership
Personnel development
Business analysis
Strategic planning
Compliance management
Timeline
Executive Director of Operations & Product - Nirvana Over the World
01.2022 - Current
Director of Operations & Products - Nirvana Over the World
01.2020 - 01.2022
Operations Manager - Nirvana Over the World
01.2018 - 01.2020
OUTBOUND OPERATIONS MANAGER & SUPPLIERS RELATION - ALL IN TRAVEL
01.2015 - 12.2017
OPERATIONS SUPERVISOR - ALL IN TRAVEL
01.2009 - 01.2015
OPERATIONS SUPERVISOR - GOLDEN LAND TOURS
01.2005 - 01.2009
AL AZHAR UNIVERSITY - BA, Language and Translation - German