Ahmed Youssef

Work History

Safety & Emergency Procedures Instructor

Emirates Airlines

10.2015 - 10.2020

Develop and deliver high Standards of Safety Training, which corresponds with the Cabin Crew Training Manual, SEP Manual and DGCA requirements
Responsibilities:
Ensure that the company image and value are upheld at all times
Be responsible for the Safety standards and performance of crew
Development of training materials and modification of the same as required
To ensure documentation, crew personnel files and records are regularly updated
Managing, monitoring and upgrading the training systems and modules
Assess, monitor, coach and provide crew with individual feedback
Effective delivery of training as per the defined agenda and standards
Review training feedbacks received and implement changes to delivery/material
Demonstrate and conduct physical activities such as slide jumping, swimming pool jumping, boarding of a slide-raft from the pool and firefighting.

Flight Purser

Emirates Airlines

10.2003 - 10.2020

Responsible for the management of the in-flight services onboard, with the objective to deliver a consistently unique and superior customer experience and promote the Emirates brand, in line with corporate objectives, local civil aviation, government legislation and international safety and security standards
Responsibilities:
Maintain timely, clear and open communication with Flight Deck crew throughout the flight
Conduct timely and motivational briefing sessions prior to flights and ensure team compliance with regulatory standards
Allocate manpower resources appropriately considering grade, skill level, special qualifications, languages and customer profile/numbers to ensure customers’ needs are met
Understand and implement the company quality policy and rules
Create and maintain a high level of motivation among ever changing team
Inspire a team using strong interpersonal and team leadership skills
Responsible for the well-being of the Cabin Crew throughout the entire duty, including overseas
Make informed decisions using available resources
Manage standards and own the customer experience in every cabin
Produce Service, Security and Medical and Safety & Emergency reports to concerned departments, ensuring alignment with set airline procedures
Manage team performance through mentoring, coaching and continuous monitoring
Produce confidential reports where appropriate and as required
Plan and organize individual performance reviews for team members to provide them with feedback based on behavior monitored in their performance
Design and suggest personal development plans for team members and liaise with the management for further actions
Liaise with all other departments to ensure an effective and smooth day to day operation
Participate in Training enhancement by providing feedback about courses and suggest ways of improvement.

Cabin Supervisor

Emirates Airlines

03.1999 - 10.2003

Responsible for delivering the world’s best in-flight experience through effective supervision and management of all resources (time, product and people) in a specific cabin
Ensure safety, emergency and security practices are provided in line with corporate and civil aviation rules and regulations
Responsibilities:
Ensure customer needs are met in the specific cabin
Share responsibility with the Purser to ensure safe and secure operation of the aircraft for the duration of the flight
Ensure that timely, clear and open communication with the Purser and the Flight Deck is maintained throughout the flight
Ensure that customers are consistently provided with the highest quality of customer service through effective supervision of crew members
Ensure customer complaints in the respective cabins are fully investigated, managed effectively, documented and appropriate service recovery is applied where applicable
Be a role model to Cabin Crew and provide clear direction to ensure standards are consistently delivered
Provide guidance, direction and feedback to team members on their on-board performance to ensure standards are consistently met (customer, safety, security, and team).

Flight Attendant

Emirates Airlines

10.1995 - 03.1999

Thoroughly prepare for each flight, keeping up to date onboard communications to ensure that all elements of safety and service are consistently delivered on every flight
Effectively check all cabin functions/aspects prior to customers boarding to ensure that they find a well prepared, clean and fully functioning product
Maintain an excellent knowledge of the Emirates products as per cabin specifics and service standards, including menu items and beverage choices
Consistently provide exceptional hosting and interaction skills displaying a warm, friendly and courteous attitude and building rapport with customers
Identify opportunities to make a difference to the customers’ experience by pro-actively anticipating their needs throughout the flight
Display an excellent attention to detail, which defines and differentiates the Emirates experience.

Marketing Manager

Eastmar Group

01.1995 - 10.1995

Analyzed data from surveys and information of the sales team that is relevant to enhancing the marketing strategies
Assisted with the development of new promotions and customer retention techniques
Assisted the department head in planning the budget for the next year’s activities

Summary

Overview

Work History

Safety & Emergency Procedures Instructor

Flight Purser

Cabin Supervisor

Flight Attendant

Marketing Manager

Education

Bachelor Degree of Management - International Tourism and Management

Skills

Timeline

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