Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Personal Information
Timeline
Hi, I’m

Ahmed Zakaria

Restaurant general manager
Cairo,Egypt
Ahmed Zakaria

Summary

Experienced Restaurant Manager with a demonstrated history of working in the food & beverages industry. Skilled in Negotiation, Import, Microsoft Word, Hospitality Industry, and Inventory Control. Strong operations professional with a Certification / diploma focused in Computer and Support Services from RAMCO.

Overview

33
years of professional experience
1
Certification

Work History

Creative Pan

Casual Dine in Restaurant Manager
11.2023 - Current

Job overview

  • Followup the Daily Operations Management Ensure that operations adhere to the standards set by the company.
  • Supervise Employees Hire, train, and ensure good performance of staff.
  • Schedule Planning.
  • Organize work schedules to ensure employees are present when needed.
  • Service Quality Monitoring.
  • Ensure an excellent customer experience and maintain service standards.
  • Financial Management - Budget Preparation: Plan monthly and annual budgets and manage expenses.
  • Revenue Monitoring: Track daily sales and revenues, and analyze financial data.
  • Cost Reduction: Find ways to improve efficiency and reduce waste without compromising service quality.
  • Marketing and Promotion Plan Promotional Campaigns Organize special offers and events to attract more customers.
  • Manage Social Media Interact with customers online and increase brand awareness.
  • Health and Safety Monitor Health Standards: Ensure the restaurant complies with health and hygiene standards.
  • Safety Procedures Ensure safety procedures are in place to protect employees and customers.
  • Supplier Management Select Suppliers Find reliable suppliers and negotiate the best prices.
  • Inventory Management: Ensure the availability of necessary raw materials and avoid excess or shortages.
  • Problem-Solving Handle Customer Complaints: Listen to customer issues and resolve them effectively.
  • Crisis Management: Make quick and effective decisions in case of sudden problems.

Arabiata
Cairo

Fast Food Restaurant Manager
02.2021 - 11.2023

Job overview

  • Follow up the daily processing and production operations of the restaurant Ensure that preparation and processing operations are carried out according to quality standards.
  • Organizing work between the different stations inside the restaurant.
  • Making schedules for employees according to work requirements.
  • Ensure that employees follow food safety standards.
  • Follow up and report on customer satisfaction and solve customer complaints.
  • Follow up the financial cash and make the daily report on sales, income and expenses.
  • Make daily, weekly and monthly inventory of raw materials, products and operating tools.
  • Making orders for the materials and items used according to the average monthly, weekly and daily consumption of the restaurant.

Pizza Hut
Al Kharj, Riyadh

Multi Unit Manager
08.2018 - 09.2020

Job overview

  • As a Multi-Unit Manager of Three Restaurants Located Relatively Close to Each Other I was responsible for the following tasks and reporting to operation manager and various Department and These tasks require a balance between strategic vision and daily management to ensure the success of the restaurants and achieve business objectives.
  • General Supervision: Performance Monitoring Evaluating the overall performance of the restaurants and ensuring the achievement of set goals.
  • Branch Coordination Ensuring effective communication and coordination between the restaurants.
  • Staff Management: Hiring and Training: Overseeing the hiring and training of staff to ensure high-quality service.
  • Team Motivation: Motivating employees and maintaining team spirit through reward and incentive programs.
  • Daily Operations Management: Food Quality: Ensuring food quality is maintained and health standards are followed.
  • Inventory Management: Monitoring and managing inventory to ensure the availability of essential materials.
  • Strategic Planning: Business Development: Developing strategies to increase sales and improve service.
  • Market Analysis: Monitoring and analyzing market trends and developing offers to meet customer needs.
  • Customer Handling: Complaint Resolution: Effectively handling customer complaints and ensuring their satisfaction.
  • Loyalty Programs: Developing loyalty programs to attract and retain customers.
  • Financial Management: Budgeting and Reporting: Preparing and managing monthly and annual budgets and providing accurate financial reports.
  • Cost Analysis: Working on cost reduction without compromising service quality.

Pizza Hut
Riyadh

Restaurant General Manager
08.2016 - 08.2019

Job overview

  • Monitor the area of eating meals, supervise the food and beverage service and supervise the employees, while following the different operating policies that help the smooth running of work while providing the best quality and service to customers.
  • Spreading positive energy among team members.
  • Maintain employee records and operations in a regular manner.
  • Instruct and guide the team and send notes to them periodically.
  • Understand the capabilities of different employees through training.
  • Treat all team members fairly and with respect.
  • Establish high standards for team behavior while on the job.
  • Work with the food and beverage team to ensure that food is presented in a correct manner, following quality standards and appropriate procedures for handling food.
  • Dealing with guest complaints about the kitchen, answering their inquiries, and the ability to solve problems.
  • Schedule periodic meetings for food and beverage service employees to ensure that they follow the correct policy approach and also receive appropriate training and guidance in accordance with work policies.
  • Maintain budget and employee records, prepare payroll, invoices, and track records.
  • Check the quality of fresh food and baked goods delivery.
  • Meet the sales representatives to request the necessary things the restaurant needs such as cutlery, cooking utensils and cleaning materials.
  • Organizing for maintenance and repair of tools and other services.
  • Calculate total revenue and compare it with sales, follow up on prepayment invoices, and various payment facilities at the end of the day.
  • Ensure that new products are presented in the correct format before launching.
  • The ability to deal with complaining clients in a friendly and calm manner.
  • Ensure the quality of products and service.
  • Show enthusiasm for customers inside the restaurant.

Pizza Hut
Riyadh

First Assistant Manager
06.2014 - 08.2016

Modern University for Technology & Information (MTI)
Egypt

Assistant Operations Manager for restaurants and cafeterias department
07.2013 - 04.2014

Job overview

  • Opening and organizing work inside restaurants.
  • Follow up on daily restaurant accounts.
  • Follow up on suppliers and their accounts.
  • Follow-up of stock movement of basic materials and supply plan.
  • Control and follow up of the final product cost.
  • Organizing work and workers and following up salaries, attendance and absence of workers.
  • Solve suppliers problems and make an alternative plan for supply.
  • Daily, weekly and monthly inventory work for restaurants.
  • Ensure that the final product matches the specifications in terms of product safety and quantities used of raw materials and ensure that the product does not exceed the cost.
  • Sales analysis and comparison of sales versus production and cost.
  • Follow-up purchase bills and daily expenses for each restaurant.
  • Follow up on maintenance work for equipment and restaurants and make sure the restaurant is ready to deal with customers.
  • Direct supervision of restaurant managers and solving the problems they encounter to ensure the workflow is easy.

EL AMER FOR IMPORT & EXPORT

06.2011 - 06.2013

Job overview

  • Company Overview: Specializes import costs
  • Business costs of incoming shipments of the company and product classification and the establishment and follow-up Cards Category Category debit cards It, or added to it and acts of social security and coordination with the Auditors of the company in the last year.
  • The function of a temporary and not permanent to the small import business in the company.
  • Specializes import costs

RAMCO FOR IMPORT & EXPORT (Chemical)

Import and Export Specialist
11.1996 - 01.2011

Job overview

  • All acts of import and export and the preparation of documents necessary for the release of shipments and the preparation of documents necessary required for export.
  • And follow the movement of shipments from the country of Origin date of shipment to release her follow-up to the customs broker and Shipping lines and the work of marine insurance for shipments received and the statement of work package and adjust the bill of resources if necessary.
  • That and dealing with shipping companies and shipping lines and freight forwarders.
  • And good dealing with shipping companies such as FedEx and TNT and determine the appropriate rate for shipping from outside the country to stores or warehouses to the customer outside the country in case of export business and other special customs set-item.
  • Work the cost of items received and determine the code for each class used to ease Work and the actual cost of importation of the items contained.
  • To adjust the unit's share of taxes to be able to identify the appropriate selling price for the invoice.
  • Follow the movement of inventory items received and determine the quantities adjusted and provided follow-up to the sale of each class.
  • Follow up with vendors selling items and follow-up and customer.
  • Work with other bodies and government departments such as the various sales taxes Social Security, where I was doing acting administrative director of the company.
  • Dealing with local suppliers in local procurement.
  • Also do some maintenance work on the computer and the internal network if necessary myself.

MAC HOME

Director carpet showroom
02.1994 - 10.1996

Job overview

  • Management of the selling movement in exhibitions outside the governorate of Cairo and follow-up items and the movement of items in the showroom and dealing directly with the public if vilify it and solve any problems that may occur during sales or after sales with customers and provide all necessary goods for the showroom of products or goods and deal direct with suppliers and identify the quantities and types that must be Available in the showroom.

Crystal Plastic Factory

Quality control
01.1992 - 01.1994

Job overview

  • Quality control and follow-up to the performance of workers and providing raw materials to work and some works of art on controlling precision Templates on the machines and the machines and the overall supervision of the factory and warehouse.

Education

Ministry of Trade & Industry Foregin Trade Traning Centre

Certification / diploma from BS2 - Export Basic Course
12.2009

RAMCO

Certification / diploma from Computer and Support Services
12.2010

Ministry of Education Ahmed Maher secondary school

Certification / diploma from Diploma metals and precision molding
12.1992

Cairo University

from Faculty Of Commerce
12.2010

Rawaq Open Education Platform

from Customer Care
06.2022

Skills

  • Project Management
  • Sales Management
  • Time Management

Certification

  • Food Safety in Restaurants
  • KPIs and OKRs
  • Food Safety Manager Certification (FSMC)
  • Managing profit P and L

Languages

English
Arabic

Personal Information

Title: Restaurant Manager

Timeline

Casual Dine in Restaurant Manager

Creative Pan
11.2023 - Current

Fast Food Restaurant Manager

Arabiata
02.2021 - 11.2023

Multi Unit Manager

Pizza Hut
08.2018 - 09.2020

Restaurant General Manager

Pizza Hut
08.2016 - 08.2019

First Assistant Manager

Pizza Hut
06.2014 - 08.2016

Assistant Operations Manager for restaurants and cafeterias department

Modern University for Technology & Information (MTI)
07.2013 - 04.2014

EL AMER FOR IMPORT & EXPORT
06.2011 - 06.2013

Import and Export Specialist

RAMCO FOR IMPORT & EXPORT (Chemical)
11.1996 - 01.2011

Director carpet showroom

MAC HOME
02.1994 - 10.1996

Quality control

Crystal Plastic Factory
01.1992 - 01.1994

Ministry of Trade & Industry Foregin Trade Traning Centre

Certification / diploma from BS2 - Export Basic Course

RAMCO

Certification / diploma from Computer and Support Services

Ministry of Education Ahmed Maher secondary school

Certification / diploma from Diploma metals and precision molding

Cairo University

from Faculty Of Commerce

Rawaq Open Education Platform

from Customer Care

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Ahmed ZakariaRestaurant general manager