Ahmed Zaki

Providing procurement and logistics support for the Embassy and associated agencies, and conducting open market negotiations for procurement and complex contracts

• Receive and review requisitions in order to verify accuracy, terminology, and specifications.
• Prepare solicitation documents for contracts/request quotations for purchase and delivery orders with a clear description of requirements.
• Compare prices, specifications, and delivery dates in order to determine the best bid among potential suppliers.
• Process/execute different types of procurement orders and contracts, and apply special terms and conditions according to the Federal Acquisition Regulations (FAR).
• Prepare, maintain, and review purchasing files, reports and price lists.
• Track the status of all orders/shipments.
• Follow up with the Warehouse team to ensure that orders have been fulfilled correctly and the ordered goods meet specifications.
• Implement 3-way matching (compare suppliers' invoice with the purchase order and receiving report in order to verify accuracy).
• Ensure checks are conducted for any damage or shortage in the shipment, and raise the reported claims to the supplier or insurance company.
• Ensure timely payment for all suppliers by conducting periodical follow up with the Finance Department and approve invoices for payment.
• Identify and apply supply sourcing strategies that reduce cost, ensure supply continuity and meet the Embassy’s requirements.
• Assist in establishing guidelines for the procurement process which lead to improved efficiency and effectiveness in purchasing activities.
• Organize and manage all inbound and outbound shipments.
• Prepare detailed reports on logistics operations, including cost analysis, shipment tracking, and performance metrics.
• Monitor freight costs to ensure compliance with company budget guidelines.
• Analyze customer requests to determine optimal shipping routes and methods.
• Coordinate and monitor the transportation of shipments between customs, warehouse and end users.
• Implement strategies to reduce transportation costs while maintaining high service levels.
• Negotiate shipping rates with carriers to optimize efficiency in shipping processes.
• Resolve any discrepancies related to product quality or quantity issues once reported by Warehouse Team.
• Prepare data for import and export declarations as required by Customs authorities.
• Keep deliveries on track and provide timely status updates.
• Communicate with management and requestors to report delays, emergencies, weather challenges and carrier schedule changes.

• Review requisition orders in order to verify accuracy, terminology, and specifications.
• Prepare, maintain, and review purchasing files, reports and price lists.
• Compare prices, specifications, and delivery dates in order to determine the best bid among potential suppliers.
• Compare shipping routes or methods to determine the most cost effective option.
• Ensure that goods are shipped in the most timely & efficient manner while targeting cost reduction, freight savings & contractual requirements.
• Arrange with suppliers/freight forwarders for shipping the products & arrange for preparing all shipping documents to ensure that all documentation meets import/export regulations and customer requirements, and ensure that any other required documents/approvals will be available for clearance purpose.
• Track shipments using automated systems to monitor progress and ensure on-time delivery.
• Update computerized tracking system to reflect updated shipment information.
• Investigate complaints concerning late or damaged shipments promptly.
• Check shipments when they arrive to ensure that orders have been fulfilled correctly and the ordered goods meet specifications.
• Compare suppliers' bills with purchase orders in order to verify accuracy.
• Approve invoices for payment.
• Research and resolve discrepancies related to shipments, invoices, and other documentation.
• Check with the Warehouse team for any claims, and raise it to the supplier.
• Generate reports detailing orders and shipments status for management review.

• Assist customers with inquiries regarding the company's services through phone, email, and chat.
• Provide product information to customers in a timely manner.
• Maintain a high level of customer satisfaction by providing accurate and helpful responses.
• Process refunds, returns, exchanges, and order cancellations according to policy.
• Advise customers on purchasing decisions based on their individual needs.
• Monitor customer feedback through surveys and other methods for quality assurance purposes.
• Develop strategies for handling difficult customers effectively while maintaining professionalism.
• Manage high-volume of inbound and outbound customer calls.
• Resolve customer complaints quickly and efficiently.