Summary
Overview
Work History
Education
Skills
Websites
Software
Certification
Timeline
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Ahmed Zayan

Ahmed Zayan

Area Sales Engineer
El Sheikh Zaid

Summary

Experienced Communication and Sales Engineer with a Bachelor's degree in Electronics and Communication Technology and over 10 years of success in the industry. Demonstrated expertise in communication systems, electrical testing, and engineering services in industrial environments. Adept in pre-sales engineering, solution design, and client support throughout the sales cycle. Known for strong technical acumen, effective communication, and a results-driven mindset. Passionate about continuous improvement, team motivation, and achieving both personal and organizational growth.

Overview

9
9
years of professional experience
1
1
Certification
3
3
Languages

Work History

Area Sales Engineer and Branch Manager

ALFA Tech
06.2025 - Current
  • Responsible for business development/sales of functional, architectural decorative and special electric products
  • -Establish and develop contacts with consultants, contractors government institutions and end customers for the lighting business
  • -Ensure timely and accurate submission of the project quotes
  • -Make presentations provide technical backup discuss and negotiate
  • -Commercial offers and effectively manage the sales process
  • -Identify new product and product lines and generate sales leads
  • -Implement sales and marketing strategies for market presentation
  • 1 year 7 months

Senior Technical sales Engineer

ALFA Tech
01.2024 - 06.2025
  • Responsible for business development/sales of functional, architectural decorative and special electric products
  • -Establish and develop contacts with consultants, contractors government institutions and end customers for the lighting business
  • -Ensure timely and accurate submission of the project quotes
  • -Make presentations provide technical backup discuss and negotiate
  • -Commercial offers and effectively manage the sales process
  • -Identify new product and product lines and generate sales leads
  • -Implement sales and marketing strategies for market presentation
  • 1 year 6 months

Technical Business Development Manager

GoChat247
03.2023 - 12.2023
  • Address and resolve technical escalations from Technical Support Level 1 to ensure customer issues are resolved effectively and efficiently.
  • Collaborate with the Customer Care Operations team to provide timely and accurate technical support to customers.
  • Act as a liaison between technology and product teams and the Customer Care Operations team to ensure alignment on technical issues and solutions.
  • Troubleshoot technical issues related to E-SIM technology, mobile operator services, and mobile devices, including iOS and Android.
  • Provide guidance and support to customers on mobile phone settings and troubleshooting.
  • Maintain a high level of expertise in products and services.
  • Document and track technical issues and resolutions.
  • Continuously improve technical support processes and contribute to knowledge base development.
  • Deliver exceptional customer service with a focus on customer satisfaction.
  • Exhibit ownership and accountability for resolving technical issues effectively.
  • 10 months

Team Leader Field Support Sales Engineer

geidea
03.2022 - 02.2023
  • Responsible for the on-site set up of hardware for ECR deployments, customer on-site training and on-site replacement, repair and reconfiguration of existing customer hardware.
  • On site set up of hardware such as ECR touchscreens, printers, scanners, cash drawers and payment devices. Includes connecting devices to power and network and configuring devices.
  • Positioning, physical installation of devices and tidy and sensible cable management
  • Troubleshooting issues detected or reported by customers in a methodical manner to identify hardware issues or misconfigurations and rectifying them according to company best practices
  • Training customers in hardware use by demonstrating the hardware and software and responding to customer questions
  • Diagnosing hardware and configuration issues and putting a plan in place to resolve them
  • Managing hardware deployments, configuration and issue resolution through our ticketing system
  • Repairing or replacing damaged or non functioning hardware
  • Liaise with offsite support in our shared services centre when needed for deployment or issue resolution
  • 1 year

Senior Technical Support Engineer

Telecom Egypt
12.2019 - 08.2022
  • Installing new software and hardware components.
  • Regularly evaluating our IT systems to ensure they meet the necessary demands.
  • Assisting with network administration tasks.
  • Handling customer with troubleshooting
  • Working with ticketing systems and keep it updated with any news
  • Commissioning of new FTTH and GPONS working in multi network services
  • Ensuring data storage is safe and secure.
  • Resolving all issues coworkers have with their IT systems and software.
  • Educating coworkers about network security and best practices for computer usage.
  • Supporting the day-to-day operations of our computer network.
  • Duties :
  • Designing, implementing and managing Active Directory.
  • Installation and maintenance of all systems
  • Building configuration and troubleshooting of server and desktop hardware.
  • Producing documentation on operational, system and user procedures & guidelines
  • Ensure adequate antivirus protection & solutions are maintained and updated
  • Administering & designing LAN's, WANs internet/intranet, and voice networks.
  • Network connectivity troubleshooting, ping, tracer-t, telnet .
  • Investigating, diagnosing and resolve all network problems .
  • To handle ADSL, E-mail, Domain, Static IP and Hosting Problems .
  • To maintain Customer Satisfaction in all communications with customers .
  • Configure ONT and handle all FTTH problems .
  • Responsible for the breakdown of the branches and installation of the equipments such as ( Router -Switches - Servers - Closed circuit television (CCTV ) - Windows) .
  • Installation and Troubleshooting for Security Systems .
  • 3 years

Network Engineer

Telecom Egypt
09.2019 - 03.2022
  • Middle east submarine cable one of Telecom Egypt companies we are engineers who primarily screens large computer networks and server for hitches from a centralized location or through satellite. we analyze the problems, implement the troubleshooting, incident reaction on the system and communicate with field technician for a better resolution to meet the business goals or objectives.
  • The core of NOC Engineer: Their responsibilities are wide. The expertise needed for a Network Operations Center includes network administration, Network Support, management, switching, and routing.
  • Challenges Faced by Network Operation Engineer:
  • It is due to the difficulties involved with existing system networks and services, particularly in light of the acceptance of cloud setup and based solutions, we are many challenges that network operations face.
  • We are monitoring the performance and capability of computer systems using diversified tools. we figure out the malfunctioning of hardware, software, and environmental alerts. When a problem is recognized,we escalate the matter to management as per their SOP . If need be, we can include the other IT resources, supporters or vendors for a faster resolution after obtaining the proper approvals. we maintain the appropriate communication channels within support our teams or outside so that all stakeholders are kept informed ahead in time bound manner.
  • 2 years 7 months

Team Leader and site supporter

Orascom Telecom
10.2016 - 09.2019
  • Lead and manage the mobile application team in delivering the product features according to plan, using agile delivery methodology. Provide technical guidance and leadership to the mobile team. Coordinate dependent integration activities with other delivery teams. support in the site with troubleshoot with multi problems and make handling with customers.
  • Working with different RF and MW with different vendors
  • Handling alarms and keep customer with the required updates
  • 3 years

Education

Bachelor's degree - Electrical, Electronics and Communications Engineering

Faculty of Engineering Electrocommunication Department(AIET)
07-2017

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El Nasr Boys' School

Skills

  • Business Development Support

    • Team collaboration

    Requirements management

    Product demonstration

    Sales proposals

    Technical consulting

    Sales process engineering

    Sales training

    Sales transactions

    Program management expertise

Software

Odoo,SAP

Certification

CSP - Certified Sales Professional

Timeline

Area Sales Engineer and Branch Manager

ALFA Tech
06.2025 - Current

Senior Technical sales Engineer

ALFA Tech
01.2024 - 06.2025

Technical Business Development Manager

GoChat247
03.2023 - 12.2023

Team Leader Field Support Sales Engineer

geidea
03.2022 - 02.2023

Senior Technical Support Engineer

Telecom Egypt
12.2019 - 08.2022

Network Engineer

Telecom Egypt
09.2019 - 03.2022

Team Leader and site supporter

Orascom Telecom
10.2016 - 09.2019

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El Nasr Boys' School

Bachelor's degree - Electrical, Electronics and Communications Engineering

Faculty of Engineering Electrocommunication Department(AIET)

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Ahmed ZayanArea Sales Engineer