Ahmed Hosni

• Provide exceptional customer service and support to clients, ensuring satisfaction and retention.
• Manage KY processes to maintain compliance with banking regulations.
• Collaborate with team members to develop effective sales strategies.
• working on the cross-selling to marketing for the bank's products like : loans, credit cards, e-banking ..etc

management and approving for customers, branches and other sectors requests like: -

• opening accounts.
• checking for customers CIF and their accounts status.
• legacies requests for died customers.
• dormant & active accounts requests.
• freezing & unfreezing accounts.

Participates in special projects and tasks including

Compliance with CBE polices. CBE, Compliance, Audit, Procedures

• Responding to Compliance Dept. requirements in terms of obtaining proper approvals
• Ensure following set procedures / policies
• The Job is responsible of CBE reporting for both Consumer and Corporate to CBE, in terms of:

1- CCR (Customer Credit Reporting)

• Uploading the CCR files to ensure the accurate data before uploading over CBE network.
• Uploading CCR files over CBE network before target date (first five days working of month)
• Uploading CBE reports related CCR file after uploading (i.e. errors report, why not reporting)
• Sending corresponds to CBE related CCR.

2- ORR (Obligor Risk Rating)

• Handle with another department to collect data.
• Uploading the ORR file over CBE network

3- Negative list

• Ensure that the NL file has been uploading before target date

4- Related parties (Guarantors)

• Register related parties for customers in CBE network regarding to documentation.
• Ensue that the Guarantors have been reported in CCR file.
• Review related parties for customers in ABE System (rim to rim relation system)

5- CBE Coding

• Register of new customer's data in CBE network to create.
• CBE code
• Uploading the CBE code in ABE System
• Review the data of customers in ABE System (i.e. incomplete name, wrong ID, class type) regarding to

documentation.

1- SIC Code (Standard Industrial code)

• Register sic code in CBE network.
• Review the SIC code in ABE System through BO reports.
• 2- Legal actions
• Review the legal action forms before sending to CBE
• Ensure that the legal action has been registered in CBE Network

3- Provide corporate team with the required CBE reports (i.e. Customer position) in order to be able to grant new facilities.

• Generating client leads to buy, sell, and rent a property.
• Counseling clients on market conditions, prices, and mortgages.
• Developing a competitive market price by comparing properties.
• Creating lists for real estate sale properties, with information location, features, square footage, etc.
• Showing properties to potential buyers and renters.
• Presenting purchase offers to sellers.
• Facilitating negotiations between buyers and sellers.
• Reviewing purchase contracts to ensure terms are met.
• Promoting properties with ads, listings, and open houses.
• Preparing loyalty contracts, purchase agreements, rental agreements, deeds, and other documents for

real estate

• Advised clients on investment strategies, enhancing portfolio performance through tailored property recommendations and market insights.

Customers:-

- Provides excellent customer service to basic inbound customer calls by keeping up to date on training and

- handling complaints

- answering customers inquiries

internal communications:-

- Generating customer loyalty through strong knowledge of key products and service

- Owns and resolves issues and understands how and when to escalate

Network marketers apply various marketing strategies, including network marketing strategies to sell products and convince new people to also join in and start selling these products. They use personal relations to attract customers and sell various types of products.