Ahmed Abdelaty Abdelrasoul
Area operations Manager
Cairo ,Six of October city - degla palms-
Summary
Area Manager with over +10 years of progressive experience in improving business processes and driving the business units’ vision efficiently and effectively in multi-locations and positions. I Have maturity with financial management skills, team leadership, supervision, and supporting service center with the operational management-oriented overview, adapted to the organization's strategies, vision, and missions to drive the business to the desired goal. I aim to get proper opportunities that help me to enrich my experience in business and expand my technical and operational skills to meet and fit business needs.
Overview
13
13
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
PC Service Spare Parts Operation Area Manager
Ghabbour Auto
Cairo , Abu Rawash
07.2022 - Current
- Managing over than 11 location over the region remotely using the deferent styles of tech, to control, monitor and direct the team members over the area
- O Ensure stock accuracy of fast move parts in his supervision Area and ensure that the required parts availability is maintained through timely replenishment from Central Warehouse
- O Follow up the WIP report status to ensure that no vehicles are waiting for parts
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Improved process efficiency by implementing new cart retrieval process and correcting poor work habits.
- Oversaw budget planning, strategy development, community outreach for organization.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Drove revenues and team morale by developing and deploying sales contests.
- Modeled best practices for sales and customer service.
PC Service Operation Area Manager
Ghabbour Auto
Pilot
01.2022 - 07.2022
- O Responsible for the efficient and profitable operation of the service center while ensuring a high level of customer satisfaction o Manage fiscal and operational activities efficiently within the department and organizes and supervises all service center activities according to company guidelines o Advise and make recommendations to the Service Managers with the best interest of the service department for any possible improvement.
- Supervised 3” location managers and managed three services centers assets, maintaining contractual, compliance and reporting requirements for all areas and assets.
- Increased overall sales by 20 % through capitalizing on new potential opportunities and developing and maintaining partnerships with five new companies and shareholders.
PC Service Center Manager
Tanta 3S, Ghabbour
Tanya
04.2021 - 01.2022
- Scheduled daily service center employees and monitored performances.
- Presented budgets and performance reports to corporate offices.
- Trained new staff members on company policies and center expectations.
- Prepared monthly budgets for overall staff and center.
- Implemented training systems for new employees on Service.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Launched quality assurance practices for each phase of development
Service Manager
Ghabbour Auto
Alexandria , Amria
02.2019 - 04.2021
- Hired, trained and supervised team of service staff members to meet business goals.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Launched quality assurance practices for each phase of development
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Reception Section Head
Hyundai Service Center, GHABBOUR AUTO
Alexandria
08.2016 - 02.2019
- O Assists Service Manager in daily operation for reception and workshop workflow
- O Evaluate the performance of automotive service staff to acknowledge efficient employees and guide underperforming ones
- O Contribute to customer retention activities
- O Follow up with customers to obtain feedback and ensure they are satisfied with the received service
- O Develops & maintains a working knowledge of the functions & operation of the various mechanical, hydraulic, & electrical systems used on the vehicles on which the service department normally works
- O Ensures that repair estimates cost is reasonable and accurate according to the actual vehicle’s situation.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Reported issues to higher management with great detail.
- Reduced operational risks while organizing data to forecast performance trends.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Body & Paint workshop team leader
Hyundai
02.2015 - 08.2016
- Merghrm, GHABBOUR AUTO o Develop & maintain a working knowledge of the function & operation of the various mechanical, hydraulic & electrical systems found on the vehicles on which the service department normally works
- O Ensures that customer vehicles are fixed right from the first time
- O Ensures that repairs are carried out within promised delivery time & estimated cost
- O Orders and follows up parts orders with Parts Department
- O Inspects & test drive vehicle on which repairs are performed
- O Returns those vehicles failing the quality control inspection to the technician who performed work.
Field Operation Engineer
Abu
11.2014 - 02.2015
- Rawash, GHABBOUR AUTO o A Member of the Kizan team and I take the responsibility of foundation the EM, quick
- Repairs & preparing On-job Training room in Kattamiya-Multi brand Service center- projects which achieved great impacts on the company
- O Shared on the tooling and Equipment Capex committee for new service centers in sues and
- Alex
- O Preparing evaluation reports for all GB premises during regular visits
- O Responsible for all the authorized service centers for GB auto audit & follow-up as after- sales DEP specialist.
Quality Assurance Engineer
Abu-Rawash
03.2013 - 11.2014
- GHABBOUR AUTO o At GB Qaluiop Body service center K7 in the KISAN team in Abu Rawash to take the responsibilities of All the authorized service centers for GB auto audit & follow up as after- sales DEP specialist.
Service advisor & Mechanical workshop team leader
EGY Auto Tanta
07.2010 - 03.2013
- EGY Auto Tanta o EGY Auto Authorized service center o Worked as a service advisor for the Mechanical service center
- O Worked as a Body & paint Team leader
Education
Master Degree Of Business Administration - Business Administration And Management
Arab Academy of Science And Technology
Alexandria 07.2022 - Current
Bachelor Degree Of Engineering - Mechanical Power Engineering
Tanta University
Faculty Of Engineering 10.2005 - 06.2010
Skills
Controlling costs
Order management
Business development and planning
Relationship building and management
Area management
Goals and performance
Staff Management
Business Development
Resource Allocation
Staff Development
Operations
Brainstorming ideas
Territory Management
Accomplishments
- Work and interpersonal skills
- Prepare the Aftermarket Analysis section that describes the total market and our target market, specific segment of needs, competitive offerings available, and any trends that will affect the analysis
- Describe an Operating Plan for the business, such as operating hours, location, number of employees, key vendors, or seasonal adjustments the business might need to adjust to
- Build a Financial Plan that shows a break-even analysis, projected profit and loss, and Service flows
- Write an Executive Summary that gives a general overview of the completed sections
- Training in personal and occupational skills
- The art and science of Nero Linguistic
- Programming
- Effective Interpersonal Communication
- Skills
- Critical thinking
Additional Information
- Interests Swimming
- snorkeling
- Running, GYM,
- Reading & browsing
- All References are available upon request
Timeline
PC Service Spare Parts Operation Area Manager
Ghabbour Auto
07.2022 - Current
Master Degree Of Business Administration - Business Administration And Management
Arab Academy of Science And Technology
07.2022 - Current
PC Service Operation Area Manager
Ghabbour Auto
01.2022 - 07.2022
PC Service Center Manager
Tanta 3S, Ghabbour
04.2021 - 01.2022
Service Manager
Ghabbour Auto
02.2019 - 04.2021
Reception Section Head
Hyundai Service Center, GHABBOUR AUTO
08.2016 - 02.2019
Body & Paint workshop team leader
Hyundai
02.2015 - 08.2016
Field Operation Engineer
Abu
11.2014 - 02.2015
Quality Assurance Engineer
Abu-Rawash
03.2013 - 11.2014
Service advisor & Mechanical workshop team leader
EGY Auto Tanta
07.2010 - 03.2013
Bachelor Degree Of Engineering - Mechanical Power Engineering
Tanta University
10.2005 - 06.2010