AHMED ABDELLAH ,CFE
Summary
Certified Fraud Examiner (CFE) and Fraud Risk professional with a proven track record in implementing effective fraud prevention and compliance initiatives within Agile and hybrid delivery frameworks. Expertise in collaborating with Product Owners, Scrum Masters, and development teams to convert complex fraud and regulatory requirements into actionable backlog items, ensuring priorities are effectively managed while fostering a culture of continuous improvement. Recognized for harmonizing robust risk governance with agility, adaptability, and a focus on delivering tangible business value. Committed to enhancing organizational resilience against fraud through strategic insights and proactive measures.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Project Manager
Almosafer
01.2025 - Current
- Ensured timely delivery of high-quality solutions by promoting adherence to Agile principles, contributing to a reduction in rework and post-release issues.
- Enhanced team efficiency by implementing Agile ways of working and facilitating daily stand-ups, resulting in a 15% improvement in sprint predictability.
- Collaborated closely with Product Owners to prioritize and refine 30–50 backlog items per sprint, ensuring alignment with business value and stakeholder expectations.
- Improved project delivery timelines by 20–25% through structured backlog management, realistic sprint planning, and prioritization of high-value work.
- Led sprint planning and review sessions with 100% team participation, improving transparency, alignment, and stakeholder engagement.
- Facilitated the Scrum framework (sprint planning, backlog grooming, daily scrums, sprint reviews, and retrospectives) for 2–4 concurrent teams, supporting consistent sprint execution and delivery.
- Enabled effective cross-functional communication across Product, IT, Compliance, and Operations teams, reducing dependency-related delays by 15–20%.
Fraud Assistant Manager
Almosafer
01.2023 - 12.2024
- Supported fraud risk assessments and prevention initiatives, contributing to a 15–25% reduction in fraud incidents through improved controls and monitoring.
- Oversaw fraud detection, transaction monitoring, and investigation activities, reviewing and resolving 300–600 cases per week in line with SLA and regulatory requirements.
- Coordinated with Compliance, IT, Operations, and Product teams to implement fraud control enhancements, reducing investigation turnaround time by 20%.
- Analyzed fraud trends and transactional data to identify emerging risks, leading to multiple control enhancements and proactive risk mitigation actions.
- Prepared weekly and monthly management reports and risk insights for senior stakeholders, supporting informed decision-making and regulatory reporting.
- Assisted in implementing process improvements and policy updates, improving operational efficiency and audit readiness across fraud operations.
- Supervised day-to-day fraud operations, ensuring 95%+ adherence to performance, quality, and service KPIs.
- Improved customer satisfaction by promptly addressing and resolving fraud-related complaints, contributing to a 10–15% reduction in escalations.
Fraud Supervisor
Almosafer
01.2021 - 12.2022
- Conducted daily fraud reviews covering thousands of transactions, identifying emerging fraud patterns and implementing preventive measures that improved early detection by 15%.
- Represented the organization in dispute cases with financial institutions, successfully defending against fraudulent claims and minimizing financial and reputational risk.
- Audited customer profiles and transactional behavior to ensure compliance with fraud prevention protocols, contributing to a 25% reduction in high-risk accounts.
- Directed KPI development and performance tracking for fraud teams, mentoring 8–12 analysts and improving team productivity and detection efficiency by 20%.
- Delivered weekly and monthly fraud risk reports to executive stakeholders, supporting strategic planning and data-driven decision-making.
- Applied strong leadership and problem-solving skills to optimize workflows, maintain team efficiency, and support continuous operational improvement.
- Oversaw daily departmental operations, ensuring SLA adherence above 95% and timely completion of investigations and reporting.
Fraud Team Leader
Seera
01.2018 - 12.2020
- Managed end-to-end chargeback investigations, resolving 50–100 cases per month with accurate documentation and 100% compliance with scheme and regulatory timelines.
- Monitored global fraud trends and emerging typologies, enabling proactive updates to detection rules and controls that reduced exposure to new fraud schemes and repeat incidents.
- Supervised a team of 6–10 fraud prevention and chargeback specialists, fostering a collaborative, high-performance culture that improved productivity and case resolution rates by 20%.
- Delivered ongoing training Developed team members’ skills through targeted coaching and mentoring, resulting in measurable improvements in individual performance and overall team effectiveness.and knowledge-sharing sessions aligned with evolving fraud detection techniques and regulatory expectations, driving a 15% improvement in investigation quality and accuracy.
- Set clear performance expectations and KPIs for the team, tracking progress through regular reviews and providing constructive feedback to ensure consistent goal achievement.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
Fraud Analyst
Seera
01.2016 - 12.2017
- Optimized the use of fraud detection tools and technologies, enhancing team detection capabilities and contributing to a 20–25% improvement in fraud identification accuracy.
- Minimized financial losses by promptly identifying and escalating high-risk accounts, supporting timely investigations and reducing potential exposure by 15–20%.
- Reduced fraudulent activity through continuous monitoring of thousands of transactions, customer behavior analysis, and proactive alert management.
- Conducted in-depth investigations of suspected fraud cases, leading to the recovery of a significant portion of lost funds and successful resolution of high-risk cases.
- Evaluated large volumes of customer and transactional data to identify suspicious behavior, preventing fraudulent activity before financial impact occurred.
- Tracked and analyzed fraud cases and trends, using insights to develop preventive strategies and control enhancements that reduced repeat fraud incidents.
- Reviewed customer accounts daily for unusual activity or risk indicators, flagging and escalating cases for further investigation in line with policy and SLA requirements.
- Promoted a proactive fraud prevention approach by conducting regular audits and control reviews, strengthening system effectiveness and compliance.
- Improved operational efficiency by streamlining fraud detection processes and leveraging advanced technologies, reducing investigation turnaround time by 20%.
Education
High School Diploma -
Association of Certified Fraud Examiners (ACFE)
02.2025
High School Diploma -
Machinfy Training
11.2023
Bachelor in Languages & Translation - English Education
October 6 University
06.2014
Skills
Agile methodology coaching
Group facilitation
Cross-functional coordination
Scrum processes
Project management
Leading scrum meetings
Fraud prevention
Fraud detection
Trend analysis
Fraud identification
Problem-solving abilities
Risk management
Languages
English
Arabic
Personal Information
Certification
CFE
Timeline
Project Manager
Almosafer
01.2025 - Current
Fraud Assistant Manager
Almosafer
01.2023 - 12.2024
Fraud Supervisor
Almosafer
01.2021 - 12.2022
Fraud Team Leader
Seera
01.2018 - 12.2020
Fraud Analyst
Seera
01.2016 - 12.2017
High School Diploma -
Association of Certified Fraud Examiners (ACFE)
High School Diploma -
Machinfy Training
Bachelor in Languages & Translation - English Education
October 6 University